Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

****BEWARE**** I’ve been living a nightmare with this dealership since November 2023. They are completely ghosting my calls for the past month and a half and they still have my car. Nightmare began with dealership since November 2023. They are completely ghosting my calls for the past month and a half and they still have my car. Nightmare began with Eddy, my car was there for a month and he lied many times about when it will be done, turns out it was never even touched. I escalated the situation to Enrique and he’s lied to me as well and he’s the one who isn’t calling me back. I’ve even tried emailing his manager Elvis Gamez and of course no response. I’ve tried talking to the sales department, service department and finance department and nobody seems to be working. DO NOT buy your car from here, this dealership doesn’t care at all. More

The service department is absolutely horrible! !! I had an appointment.for an oil change and because my tire sensor was not working. My service advisor Noel stated the tire sensor had to be ordered !! I had an appointment.for an oil change and because my tire sensor was not working. My service advisor Noel stated the tire sensor had to be ordered and would there Tuesday when he finally finished with her personal call after waiting forever. I explained I could come Tuesday but was availble Wednesday and he said no problem. When I get there Wednesday morning he was busy on the phone and on the food truck, he was told he had a customer waiting and still ignored me. when he finally comes he says he has to check on the part. he then notifies me the part isn't there because it's running late and he will call or text me in a day or two to let me know it arrived, he also says it should be there by Saturday the latest. so Saturday comes and I hear nothing so I call to find out if the part arrived. The Service receptionist tells me I need to speak to Noel but he's unavailable and she'll have him call me. Tuesday comes and still no call, I try call multiple times.no one answers then when some does answer I ask to speak to the.manager I'm then transfered to Voice-mail, Leave a.mesdage with my contact info requesting a return call. Now a week and a half later, still Nothing!!! I've always owned a Toyota and their service is impeccable, My first time owning a chevy and this is Horrible!! More

Always fast and quick never a disappointment every time I get my car service it drive smooth get my car service it drive smooth More

The place was great, people were friendly and accommodating, helpful, easy and quick process. Everyone was a pleasure to work with. accommodating, helpful, easy and quick process. Everyone was a pleasure to work with. More

Una atención excelente de todos en especial de Luis de Armas y Yoandry Garcés (Financista), Muchas Gracias. Armas y Yoandry Garcés (Financista), Muchas Gracias. More

I was treated like a valuable customer. I was in and our in a short time. I was in and our in a short time. More

The salesman was great. But the suv was filthy when delivered. I'm going to have to take it to be detailed. But the suv was filthy when delivered. I'm going to have to take it to be detailed. More

Javier & Chris were amazing! I am so happy with my experience. My 2nd car bought at Miami lakes auto mall and am still impressed. Thank you so much! I am so happy with my experience. My 2nd car bought at Miami lakes auto mall and am still impressed. Thank you so much! More

Worst service ever at a dealership. They didn't inform me the car I contacted them about had been sold. Then the salesperson proceeded to show me 2 cars (which took one hour, not sure w They didn't inform me the car I contacted them about had been sold. Then the salesperson proceeded to show me 2 cars (which took one hour, not sure why it would take so long cause I didn't test drive them. It just took him a long time to get access to the cars). He then gave us the wrong information, saying the car didn't have a feature I requested, which he was actually wrong about and my friend had to point it out. Finally, he informed me that the car had to be financed in order to get the listed price. I said I wanted to pay cash and he became very rude, explaining if we pay cash, the dealership doesn't benefit. We said then it wasn't going to work out and he replied angrily "thanks a lot for wasting two hours of my time!" This was the culmination of several inaccurate or rude statements he made. Do NOT recommend this dealership or Javier, their rep. More

I appreciate Alain and the finance team for taking my inquiry serious and helping me get an amazing deal. Alain specifically was awesome and asked me if I needed assistance and took me seriously unlike 2 inquiry serious and helping me get an amazing deal. Alain specifically was awesome and asked me if I needed assistance and took me seriously unlike 2 other salesman. More