Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Don’t recommend the Chevy location. Reps have no idea how to treat guests. Manager also was unpleasant and would low ball trade In Offers. Sales team needs more training on the customer experience. Improved to treat guests. Manager also was unpleasant and would low ball trade In Offers. Sales team needs more training on the customer experience. Improved experience at Kia Office/dealer thanks to Amir and Management staff. They were very helpful and understanding. Worked with us through out the whole process and were excellent. The insurance agent was also great and excellent to work with. More

Esto experiencia es mala no la recomiendo que malo ese servicio salí sin papeles del vehículo que conpr todo fue por un negocio y no por ganar ganar servicio salí sin papeles del vehículo que conpr todo fue por un negocio y no por ganar ganar More

Car was very dirty outside and they said the car wash wasn’t working , after I did my service s u c k s s wasn’t working , after I did my service s u c k s s More

Tech was awesome!!! Made everything go smooth!!! And quick!! Thanks a million!! Othnielo was a 1 in my book!! Very nice, informative, all around great technician!! quick!! Thanks a million!! Othnielo was a 1 in my book!! Very nice, informative, all around great technician!! More

Great team working and really helpful see Richard for the best experience. Very friendliness and after going back and forth with the Lease deal communication was great even after leaving the dealer. best experience. Very friendliness and after going back and forth with the Lease deal communication was great even after leaving the dealer. More

Experience with the sales process was excellent but the vehicle was given to me not detailed with sand everywhere I bought a demo with 5000 miles. vehicle was given to me not detailed with sand everywhere I bought a demo with 5000 miles. More

Cristian Rubio, professional managers and staff were amazing. Cristian was patient, professional and went out of his way to meet my needs for the purchase. amazing. Cristian was patient, professional and went out of his way to meet my needs for the purchase. More

Terrible experience DO NOT attempt to purchase here….. Terrible experience DO NOT attempt to purchase here….. just left after being there hours and putting money down to get sign paper work with an ex Terrible experience DO NOT attempt to purchase here….. just left after being there hours and putting money down to get sign paper work with an extra 3000$ more then agreed on ….. the signed agreement upon price paper disappeared and then the manager Maximo Banos …. Was rude and nasty …… let’s not forget when he asked my Dad for an Illegal PBA sticker for his car #Chevrolet #gm #MiamiLakesAutoMall More

I got a great deal on my car thanks to the manager (Adrian) and that’s about the best thing I can say about Miami Lakes. I completed the deal online and over the phone as I’m a few hours away from the (Adrian) and that’s about the best thing I can say about Miami Lakes. I completed the deal online and over the phone as I’m a few hours away from the dealership in xx Augustine. The salesman that worked with me was able to deliver my car to me and take my old car as a trade in. This was the easiest part of the process. What made it difficult was being told that someone was going to call you back at a certain time to discuss financing or being told that paperwork would be sent over right away and that not actually happening. Luckily I work from home and have a flexible schedule, otherwise it would have been xxxx getting this deal closed as I normally work in a call center. I had to call the dealership multiple times a day to ensure my paperwork was being done and would be sent over for me to sign. After around two days of me waiting for the paperwork, my address is listed on there incorrectly. So it takes another day for me to receive the corrected forms, and the address is STILL wrong. After getting the paperwork out of the way, we can finally seal the deal. My credit has been reviewed by several banks and I know who I’m financing through. Fast forward a month later and I still haven’t gotten information from the bank on how I’m supposed to pay my car note . I reach out to the dealership a few days before my payment is due and they inform me that Kia has had issues funding deals and someone would reach out to me when it’s time for me to make my first payment. Okay.. cool, no problem. UNTIL I get another hard inquiry on my credit from the same bank I’m financing through! This now makes my credit score drop because it’s outside the range of when the other banks reviewed my credit report. In addition to this, I referred my stepsister to Miami Lakes after receiving my car. She wanted the same exact car as me and wanted it in a similar price range. She worked with the same salesman as I did and they gave her the runaround or didn’t reach back out to her until she finally went to Family Kia of xx Augustine and got a great deal. A few days after she got the car, she received a call from the Miami Lakes salesman telling her that he was sick. Very convenient. If I could go back in time, I would definitely consider working with this dealership instead. Lastly, my registration. It was supposed to take around a month for me to get it in the mail. Miami Lakes was supposed to receive it and mail it to me. That never happened and my temp tag expired. I reached out to my salesman and he assured me that he would check to see if it came in the mail, if so, he’d mail it to me or mail me an updated temp tag. I wait, and never got a response. Miami Lakes is so busy helping in house customers, that they neglect the ones from out of town. I’m very unhappy that I have to constantly call this dealership for them to assist me. I should not be the one managing them. That’s their job. I’m sure you can get a good deal from this dealership, but consider the amount of work you’ll have to go through to get the deal and after the deal has been closed. Not worth it in my opinion. Update: Miami Lakes worked very hard to get my issues resolved after voicing my concerns. I greatly appreciate the work they put in, to ensure my needs were met. Irving went above and beyond. I’m very thankful for his hard work and support! More