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This was my worst experience with the Miami Lakes Service Department. I’ve been going to the Miami Lakes Automall service department since 2015. Let’s just say everything that could have gone wrong went wron Department. I’ve been going to the Miami Lakes Automall service department since 2015. Let’s just say everything that could have gone wrong went wrong. First, I brought my car in at 8:45… and then the dealership had 4 cars ahead of me… after 3 hours later I noticed the car was moved back. When I approached my service representative he informed me “I’m behind my desk… I’m not following what’s going on out of my line of sight. If you don’t tell me what’s going on with your car… I won’t be able to help you”… he then proceeded to move my vehicle to be serviced next. Now, my car was put on the lift… while the car lifted it shifted as it looked like it was going to fall from the lift. Luckily this did not occur. When I received my vehicle, the complimentary inspection and fluid top-off did not occur. The window sticker stating when to return for my next service was not placed in my vehicle and finally, the service department didn’t even add air to my tire… of course, this was missed because they didn’t perform the inspection. Now let’s talk about the lack of attention to detail on paperwork. The service member did not know I was driving a 2020 Chevrolet Equinox, he serviced my vehicle thinking I was driving a 2015 vehicle. The VIN on my paperwork was incorrect. When I requested an itemized receipt my representative could not verbalize nor provide any details on my service. Let's talk about how that oversight from my service agent caused a slight hardship my having one payment fully processed of 138.00 and later He realized after I drove off the property and made it halfway to my home that he quoted me incorrectly. That meant I had to return to the dealership and have the initial charge returned. Afterward charged another amount of 232.00. So what's the impact here? It's simple, my bank processed the 138 and the 232 and two days later returned the refunded amount of 138!. This is extremely inconvenient when I was setting money aside for Christmas shopping. I had to wait for all the funds to be fully clear to start my Christmas shopping. Miami Chevrolet, you could better! I know you can because I've used your services for the past few years. Elvis the service manager, tried to make things right. He requested a member named Luis to check on my car and put the sticker that was missing and check the tire in my car. Let's just say that even after it was returned to me the tires were not looked at. In short...check-in time 8:45 am and final check out time 2:30 pm (6hrs for a single oil change) More

seamless service, professional, minimum hassle, awesome prices. going back because of how friendly the stuff was! great job! thank you! prices. going back because of how friendly the stuff was! great job! thank you! More

Bold, smart,friendly 👍Very good salers and managing Bold, smart,friendly 👍 Very good salers and managing team. Congratulations for your effort and dedication Bold, smart,friendly 👍 Very good salers and managing team. Congratulations for your effort and dedication More

purchased a charger experience was great and staff was very helpfull, i am pleased with my purchase very helpfull, i am pleased with my purchase More

Very fast very respecting I love how they kept me updated with everything call me if any issue I love how when I pick up my car it was fast and easy. with everything call me if any issue I love how when I pick up my car it was fast and easy. More

Miami Lakes Auto Mall is the BEST everyone is Top Notch. The service, sales and Sr Management took great care of me. The service, sales and Sr Management took great care of me. More

Great services and professional members. Guillermo was very friendly and diligent finding the car I wanted. Highly recommended. very friendly and diligent finding the car I wanted. Highly recommended. More

bad experience at the end of the oil change service my car was returned without oil and I drive my truck for 1 mil when the shop call me to come back for check. at this point my engine may be damaged and car was returned without oil and I drive my truck for 1 mil when the shop call me to come back for check. at this point my engine may be damaged and only time will tell. question for you how this will be fix the service and my engine. Thank you Fausto Sánchez More

I love the buying experience that I had at Miami Lakes Kia there was no pressure to buy my salesmen walk me through every test drive and explain the financial aspect of each car that I test drive. which g Kia there was no pressure to buy my salesmen walk me through every test drive and explain the financial aspect of each car that I test drive. which gave me a better choice of the car I love and the payments I love THANK YOU HAVE THE BEST EMPLOYEES MIAMI KIA LAKE MALL. Will send everyone their. More

2 del personal del dealer estaban en una pelea ocasionando un ambiente inseguro para los compradores. El financiamiento del carro fue 10 mil dolares mas de lobacordado ocasionando un ambiente inseguro para los compradores. El financiamiento del carro fue 10 mil dolares mas de lobacordado More