MetroWest Hyundai - Service Center

The Best D I like your service ,fast appointment. I love to Drop off my car and vivien Martins call me hour later to said ,your car is done:) I like your service ,fast appointment. I love to Drop off my car and vivien Martins call me hour later to said ,your car is done:) More

Best Dealer This is my 5th Hyundai and can't be more happy. Since I moved to this area I have been coming here for service, got a new car 2 years ago and just lea This is my 5th Hyundai and can't be more happy. Since I moved to this area I have been coming here for service, got a new car 2 years ago and just leased my new car. They make my experience very smooth and help me find the best deal for my self and budget. Wens in sales is super friendly and will recommend in a heart bit to go see him More

Service misrepresented the cost Just had by 2011 Hyundai sonata serviced. My prior experiences have been mostly positive. However Vivien misrepresented the cost of service. Among Just had by 2011 Hyundai sonata serviced. My prior experiences have been mostly positive. However Vivien misrepresented the cost of service. Among the many items I had done She told me the oil change would cost 20.. I was charged 30 and when I called she explained that the price of disposing the oil was over and above the original quote. I could drive back to Framingham and get a credit for the remaining 10 (which I was not going to do) Moral of the story .. read your invoice carefully before leaving service More

I had some recall service performed. My appointment was easy to make. The work was performed within an hour and their waiting room was well-stocked with everything I needed including free wifi. Everyone I easy to make. The work was performed within an hour and their waiting room was well-stocked with everything I needed including free wifi. Everyone I met was polite and courteous. More

I have been a Hyundai owner for almost 10 years. While I love my Santa Fe, I do NOT love the service at this dealership. Today I brought my car in with a leaking oil gasket, which should be covered under w love my Santa Fe, I do NOT love the service at this dealership. Today I brought my car in with a leaking oil gasket, which should be covered under warranty. Due to many bad service experiences at car dealerships, I have retained my own mechanic for 10 years. I have detailed service records and faithfully change my oil every 5000 miles. My own mechanic let me know that my front cover oil gasket was leaking. I took the car into the dealership the next day and was told that there was oil everywhere and they could not find the source of the leak. Ashley, the receptionist, was very condescending, asking me if I had taken my car to a "side mechanic" and then telling me that my mechanic had caused the damage. As this is a new problem, and there has been no oil dripping underneath the car, I highly doubt her story. She then proceeded to tell me that my mechanic had overfilled the oil and that was what was causing the oil dripping everywhere. Ashley should really learn to keep her story straight. I called my mechanic and he assured me that there was no oil everywhere when he saw it and asked me to bring the car in so he could show me the where the leak was. My husband and I went in to see him, and sure enough, there was an obvious leak in the front cover gasket. I have had trouble with this dealership before over small things, such as not washing the car as promised, not giving me a second key to my new car, etc. Because of proximity, I decided to give Herb Connolly one last shot. I was wrong. I have bought 2 Santa Fe's from this dealership and will not return again. I will go to Mirak Chevy Hyundai where the service is much better and the service people are actually honest. More

My Santa Fe broke down on the way to the super market with my wife and 1year old in the car. I limped into the dealership which is on the way and asked for help. The service department was first rate. Th with my wife and 1year old in the car. I limped into the dealership which is on the way and asked for help. The service department was first rate. They took the car right away and the work was done within two hours, from start to finish the experience was 5 star! More

brought auto in for recall. (air bag). automaker initiated recall. tookme at time requested. did a 15 point evaluation after recall problem fixed,no charge. backup bulb burnt out, had them replac initiated recall. tookme at time requested. did a 15 point evaluation after recall problem fixed,no charge. backup bulb burnt out, had them replace. they are more expensive than used car dealer service and/or service station service waiting area clean. service area(mechancis work area) clean More

I purchased a 2011 Sonata Turbo from this dealership, and immediately experienced something that I have come to learn is a prevalent issue with these cars. They pull to the left at highway speeds. There's a immediately experienced something that I have come to learn is a prevalent issue with these cars. They pull to the left at highway speeds. There's a whole thread on it on the Edmunds site. I brought my car back to remedy the situation, and was told that Hyundai recommended a new front strut with a different pitch. This part was put in, and the service department claimedd it drove straight. While the car drove better, it still drove to the left while driving in the left lane on the highway. There is no major highway near the dealership, so I doubt they actually tested it on a highway. As soon as you let go of the wheel, the car steers to the left. I brought the car back in again, and was told by the service department that the new electronic steering system is sensitive to the road, and that the alignment was within spec. At this point I'm going to further research the lemon law and determine what my options are for returning the car and getting a new one or a refund. More