MetroWest Hyundai

Salesperson was knowledgeable and easy to work with. They gave us a good price on exactly the car we wanted. It was a fast and easy sales process. Car was ready and prepped when I wanted to pick it up They gave us a good price on exactly the car we wanted. It was a fast and easy sales process. Car was ready and prepped when I wanted to pick it up and the final paperwork process was efficient. I would deal with them again. More

Customer service/sales still uses the two-man-tag-team model sales method (guy in the back room) for customer negotiations. I visited the dealership multiple times and wasn't fenced off from exiting, lik model sales method (guy in the back room) for customer negotiations. I visited the dealership multiple times and wasn't fenced off from exiting, like other dealerships. Quality of work: Sales was willing to go over different pricing alternatives and patiently explained the billing multiple times. Very laid back and friendly sales-force willing to answer technical questions or find answers to inquiries. These guys are willing to provide quotes and are able to backoff from the customer enabling them to evaluate and negotiate in the future. We could've done a little better with price negotiations. However, my overall experience was pleasant and the final price lockdown was lower than initial sticker targets. If you come in prepared knowing the car and packages you want, these guys will make efforts to accommodate. More

Great Service! The sales rep was understanding and very patient in showing us different alternatives that fit our budget.They were not pushi and allowed enough time for us to make our mind. At time of pric patient in showing us different alternatives that fit our budget.They were not pushi and allowed enough time for us to make our mind. At time of price negotiation they came down to a reasonable price. Once we purchased the car the sales rep took the time to explain every single manual, and all features and buttons in the vehicle. They even help us set up the bluetooth. Thanks! More

Great customer service. No hassle dealership. Professional, friendly, and just seemed like good guys not trying to haggle or play you. Great experience! what more to you want me to say........ Professional, friendly, and just seemed like good guys not trying to haggle or play you. Great experience! what more to you want me to say........................................................................... More

We purchased a Hyundai Azera on 9-1-10. Prior to visiting dealerships we sought price quotes. Herb Connolly Hyundai gave us the lowest quote for an Azera. When we arrived we were offered a friendly greeting dealerships we sought price quotes. Herb Connolly Hyundai gave us the lowest quote for an Azera. When we arrived we were offered a friendly greeting from Roy Porter and an extensive test drive. In between driving the car and making our final decision we received very little pressure from Roy (in sharp contrast to salesmen from other dealership where we evaluated the competition).There were minor issues with the preparation of the car for pick-up. Roy and his manager bent over backwards to address the issue and offered free extended services as compensation for the (minor)inconvenience. Overall a great experience. More

I would recommend Herb Connelly Hyundai in Framingham to any woman who is nervous about going into a car dealership by herself. I was looking for a certified used suv and was comparing prices between a Hon any woman who is nervous about going into a car dealership by herself. I was looking for a certified used suv and was comparing prices between a Honda crv at bernardi Honda in Natick and the Hyundai Santa Fe at Herb Connelly in Framingham. When I walked in the door I was greeted by Roy. He was very friendly and welcoming. He asked what I was looking for and was very quick in pulling around the Santa Fe that I was interested in. He went over everything in the car with me before we went on a test drive. He was very respectful and courtious. He also was very informative about the car. He didn't pressure me when i told him i had an appointment at honda to look at crvs. he did bring over the owner to go over some numbers with me and gave me his cell phone number to call if i didn't like the honda. when i went to honda bernardi i was immediately turned off by the sales staff. after seeing the contrast between the two dealers, I was even more certain that I wanted to buy my car from roy at herb connelly hyundai. I would recommend them to anybody. More

(This is for the Hyundai location in Framingham, not Natick..they moved) I went to the dealership on a Saturday and misunderstood that I would not be able to drive it home that day (it was a lease and Natick..they moved) I went to the dealership on a Saturday and misunderstood that I would not be able to drive it home that day (it was a lease and we weren't swapping plates so we needed to deal with the registry). I had been dropped of and had no car. The salesperson offered to drive me home which was 45 minutes round trip. I ended up getting the car the following Monday. Again the salesperson helped me out by picking me up at the local train station a few miles away so I could get to the dealership. More

I went looking for a car to replace my old SUV. Admittedly, I wasn't totally prepared for buying a new car, but after test driving an SUV, I found an Elantra that I liked better. Peter Graham was a Admittedly, I wasn't totally prepared for buying a new car, but after test driving an SUV, I found an Elantra that I liked better. Peter Graham was a great help, answering questions, not minding my son and daughter-in-law throwing their two-cents in, and helping me haggle a trade-in price, then getting the inspection sticker for me. Joe in finance was a big help too, answering questions and giving me advice. I haven't had a chance to use the service department yet, but I'm hoping they will be just as helpful. More

I had an amazing experience with Sean Barry at Herb Connolly in Framingham. From start to finish the sales process was simple and enjoyable. I went in looking for a Graphite Grey, black cloth interior, Connolly in Framingham. From start to finish the sales process was simple and enjoyable. I went in looking for a Graphite Grey, black cloth interior, FWD 2010 Hyundai Tucson with the Popular Package. Sean was able to find the exact car I was looking for within their inventory. As I expected, there wasn't much movement on the price of the vehicle but Eric and Sean worked with me to meet my budget. I noticed a small scratch on the car within 24 hours, brought it back over to the dealership and they are fixing it up for me next week - without any hesitation. I love my new 2010 Hyundai Tucson, and I'll be sending my boyfriend to Herb Connolly when he's ready for a new car. More

As a car-buying experience goes, this was a pretty good one. We found the car we wanted, drove it, shopped price elsewhere, returned with our best quote, and they matched it. We had our car, financing incl one. We found the car we wanted, drove it, shopped price elsewhere, returned with our best quote, and they matched it. We had our car, financing included, about 2 days later. Everyone was courteous and we did not feel pressured. We can recommend Connolly Hyundai and Jim O'Reilly, who was our salesperson. We are happy with our 2011 Sonata. More