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MetroWest Hyundai

Framingham, MA

3.7
921 Reviews
At MetroWest Hyundai, we are dedicated to helping you find the perfect luxury vehicle for your needs. Our dealership in Framingham, Massachusetts, provides an impressive selection of sedans, SUVs, sports cars, and hybrids, plus a knowledgeable staff to make your shopping experience enjoyable. Our financing and leasing options are tailored to fit your needs, and our sales team will assist you in choosing the perfect car and features. Additionally, our experienced service department is committed to providing you with the ultimate driving experience.
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520 Worcester Rd

Framingham, MA

01702

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Showing 921 reviews

October 03, 2010

The people are friendly and many questions are answered in a timely fashion. they will however take advantage of an opportunity when they see it. I bought a car that would not have passed inspection in any More

by mynano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Easton Porter Justin
Oct 19, 2010 -

MetroWest Hyundai responded

We regret the customer's problems and have personally contacted her to try to resolve the issue as soon as we became aware of it. The car had passed inspection when she took delivery. When she had her problem, a tire store told her she needed new rubber which she purchased. I brought the problem to the attention of the owner and we offered to do a complete alignment at no charge and also give her a service credit for the full amount she spent on the tires. We would have the Service Manager personally show her the work performed and any parts replaced so she could be sure of the quality of the job done. She refused to accept the offer or to allow the shop to see her vehicle.

Oct 20, 2010 -

mynano responded

The Herb Connolly response to my review states that the car they sold me passed inspection. In fact the car did not pass inspection as sold based on the standards of the Registry of Massachusetts. This is a safety issue not a friendly perky issue. No one should have to purchase four tires within a month of a sale. The tires on the car they sold me were defective and the dealership knew it. The offer they made had nothing to do with paying me for tires. The Attorney General's Office is handling this now as the Registry of Motor vehicles did an investigation and found the car to be not worth of a sticker. Perhaps the dealership will lose the right to give out stickers.. Who knows?? I am in possession of the tires so there is no "he said, she said" business. What you see is what I got and the dealership DID NOT respond appropriately given lots of opportunity to do so...

October 01, 2010

I found that I needed a new car and this was the first dealership I visited. I was very impressed by how easy it was to do business with Roy. He showed me just what I wamted to see and was friendly withou More

by E.V.Brugger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Porter
September 29, 2010

We never felt rushed or pressured! Very friendly place to shop for a car. Even after we made our purchase, when we returned to pick up the car, they were just as gracious. Justin spent a great deal of t More

by ed.boyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Reid
September 25, 2010

I had a good experience this dealer did not try to sell me any other car other than the one I specifically asked for. He was friendly and did not try as many tactics on me as most other dealers. I would gi More

by naseem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim O'Reilly
September 25, 2010

My wife and I typically dislike shopping for a new car primarily because of the annoying and time-wasting tactics used by the sales staff at many dealerships. To our suprise and delight, Herb Connolly Hy More

by browns79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James O'Reilly
September 23, 2010

I had a bad experience with another Hyundai Dealership in the area, but I really liked the Genesis Couple, so I decided to try Herb Connolly. I walked in, explained to Sean exactly what I wanted. He went t More

by mrhag528
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Barry
September 17, 2010

I needed to buy a new car for my growing family. Both Doug and Jimmy understood all of my concerns(safety, price, size) and were incredibly patient and informative with me as I was trying to make my deci More

by ambrann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim O'Riley, Doug Connolly
September 14, 2010

My experience at Hyundai in Framingham,Mass was OUTSTANDING!!!!!! Every person I dealt with in buying my new car was above & beyond friendly, helpful & polite in ALL areas. Answered all my question More

by c.boucher1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug-(owner) Ryan-(F&I manager) Jimmy-Salesman!
September 11, 2010

After looking at several dealerships, I drove 45 minutes to Herb Connolly based on excellent customer reviews. It was well worth the trip. I met Sean Barry who was awesome from the start. I explained to him More

by ralphfiore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Barry
September 09, 2010

I recently purchased a 2011 Hyundai Sonata at Herb I recently purchased a 2011 Hyundai Sonata at Herb Connolly Hyundai in Framingham, MA. The salesman, Mr. David Hamilton, was very pleasant and prof More

by kwsonata
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hamilton
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