MetroWest Hyundai

We just purchased a new 2010 Santa Fe GLS from Jim O'Reilly. We had done lots of research and visited 8-10 Honda and Hyundai dealers. Herb Connolly Hyundai was by far the most pleasant, fair, and effi O'Reilly. We had done lots of research and visited 8-10 Honda and Hyundai dealers. Herb Connolly Hyundai was by far the most pleasant, fair, and efficient car shopping experience we had. We had gotten a very low price quote from another dealer on the same year, model, and trim. We decided to try Herb Connolly yesterday because they were local, whereas the other dealer was not. Jim and Doug gave us a comparable deal on a car that had a few minor features the other Santa Fe did not: cargo mat, 18" alloy wheels, auto-dimming rearview mirror w/compass. The difference was under $150 and their offer for our trade-in was more than fair. We agreed to buy late yesterday afternoon. Ryan had us through the FInance process in less than a half hour. Even the Parts dept was great and stayed open a few extra minutes so we could buy the iPod cable we needed. At about 6 pm, Jim gave us a thorough briefing on all aspects of the car and we were able to surprise our kids by driving the car home last night. We will go back tomorrow to deliver the title for our trade, pick up the registration for the new car, and have the full detailing done. My experience has been that many car dealers treat buyers as if they are stupid. If you show them you are NOT stupid, they treat you like you're obnoxious. None of those bad feelings at Herb Connolly Hyundai. The treated us with respect and earned our business. I would go there for another car in a minute. UPDATE 11/3: You know the saying "If it sounds too good to be true, it probably is"? Well, my husband went back today, as instructed, to deliver trade-in title, but new car registration was not ready. Although Ryan said it was no problem to assign car to a Living Trust, it WAS a problem. So I have to go there tonight to sign new Finance papers, and because registration was not done, car can't be inspected. Now we have to drop off car Thursday night to have inspection AND detailing done on Friday. Another annoyance was that our insurance company said dealer had not contacted them as of mid-day today. Changed rating from 5 to 4 for Customer Service and Overall Experience. UPDATE 11/12: Things went smoothly on the day my husband brought the car back for it's inspection and detailing. The car looked great and we LOVE it! Thank you! Overall Experience back up to a 5. More

I went on line to herbconnolly.com, and searched their inventory, found the car I liked, and filled out a finance application. I was contacted by a very friendly young lady asking if I had anything partic inventory, found the car I liked, and filled out a finance application. I was contacted by a very friendly young lady asking if I had anything particular in mind, and she said Doug would be contacting me the following morning. Doug called as she stated, and we had a very nice conversation. He made buying the car I wanted very easy. More

We went to herb connelly to purchase a 2011 Tucson. The salesperson Sean Barry was very helpful and friendly. There was some waiting time before the vehicle arrived due to its being early in the model year salesperson Sean Barry was very helpful and friendly. There was some waiting time before the vehicle arrived due to its being early in the model year, but Sean gave us a reasonable expectation for that. He has also been quite conscientious in following up with us after we purchased the vehicle. It's never worry-free to sign on for a significant debt, but working with Sean we felt comfortable. More

I feel that I was treated very well and that I received good service from both Wen and Travis. They were professional and helpful. I feel that I'm in good hands with the Acura dealership in Framingham and good service from both Wen and Travis. They were professional and helpful. I feel that I'm in good hands with the Acura dealership in Framingham and I will use them for service since I work down the street and it's very convient. More

I knew all the info about the car I wanted before walking in. I dealt with Justin from the beginning and he was very helpful and was working with me on the deal. I was very upfront with the dealership as f in. I dealt with Justin from the beginning and he was very helpful and was working with me on the deal. I was very upfront with the dealership as far as my credit/self employment status and to the fact that I would be having a co-signer. It seemed to go smoothly for the first couple of days, until we had to go in and give my co-signer's credit info. From that point on I was dealing with Doug and was given many different bits of info on what was happening etc and it was just becoming a not so great process. I was called a week later to say the deal couldn't go thru, I asked for my deposit back and then was told they had put one more call into another bank and to just wait and hopefully this one would go thru, but it might be at a higher payment. Well lo and behold, it went thru at the higher payment, buy w/o the extra perk Justin had threw in for me. I did end up taking the deal since this was the car I really wanted and just was burnt out from looking. I just felt like Justin got in trouble for adding the extras and they were dragging it out to change the whole thing in the end and take that off. I'm not saying I would not buy a car from them but in the beginning I felt like at ease and not like I was car shopping but then it became the dreaded hassle of wheeling and dealing. I get the fact that my loan was hard to deal with but I just would like honesty and not one day telling me one thing the next day telling me the complete opposite. I wouldn't say a bad thing about either of the guys, just felt more comfortable dealing with Justin, I understand he's not on the finance side but he was very apologetic and grateful when we finally came back in to pick up the car. Just didn't feel like another number with him. More

I was helping my niece comparison shop for a Hyundai Sonata - fully loaded. Alex did a great job. Very friendly. Very professional and he did the best he could getting a fantastic price. But this revie Sonata - fully loaded. Alex did a great job. Very friendly. Very professional and he did the best he could getting a fantastic price. But this review goes way beyond that. Alex was very knowledgeable about the car. I test drove it and he answered nearly all of my questions and the couple of things he wasn't positive about - he got them answered when we returned from the test drive. I really appreciated that he kept making sure that he was giving me the complete and accurate information I needed. His approach was very accomodating. He has a good sense of humor and uses it in a way that makes the process more comfortable. I had never met Alex before, but I would be happy to talk to anyone who is considering a Hyundai purchase. And he kept asking what else he could do to close the deal, but he did this in a very reasonable way. More

I found that I needed a new car and this was the first dealership I visited. I was very impressed by how easy it was to do business with Roy. He showed me just what I wamted to see and was friendly withou dealership I visited. I was very impressed by how easy it was to do business with Roy. He showed me just what I wamted to see and was friendly without pressuring me in any way. On my inquiry he even found me a new 2010 Elantra with 'color', a beautiful Red. He also quoted me a good price which was a major factor in my decision. Because I had not looked at new cars for many years I wanted to look at and evaluate many cars before I made my decision. I visited ten different dealers and looked at many cars of about the same size and even found a couple that I really liked. I returned to Herb Connoly Hyundai to test drive the Elantra which I found to be a great fit for me. I felt that the price was very good and they also offered me a good value for my trade in. I have bought many new cars over the years but this was by far the easiest and nicest experience I have had in buying one. I thought it was just because I had a great salesman, and I'm sure it was, but after reading the reviews on this website I see that the Herb Connolly Dealership has realized what it takes to make buying a new car a good experience for their customers with exceptional, unpressured, helpful sales technique. I'll surely recommend it my friends and neighbors. More

We never felt rushed or pressured! Very friendly place to shop for a car. Even after we made our purchase, when we returned to pick up the car, they were just as gracious. Justin spent a great deal of t to shop for a car. Even after we made our purchase, when we returned to pick up the car, they were just as gracious. Justin spent a great deal of time explaining the radio settings which are very complex. I will recommend him to my customers and associates.... More

I had a good experience this dealer did not try to sell me any other car other than the one I specifically asked for. He was friendly and did not try as many tactics on me as most other dealers. I would gi me any other car other than the one I specifically asked for. He was friendly and did not try as many tactics on me as most other dealers. I would give perfect rating if he had not forgotten to tell me about the $400 fee that needs to be paid upon returning the vehicle at the end of the lease. I would still recommend this dealer over others! More