MetroWest Hyundai

You'll notice the review previous to this one was also done by me for the sales experience I had at this dealership. That was experience was amazing. At the end of it Doug Connolly let me know that I go done by me for the sales experience I had at this dealership. That was experience was amazing. At the end of it Doug Connolly let me know that I got an amazing deal and that he hoped that I would come to his dealership for warranty and service. I let him know that as long as his service team took as good care of me as his sales team I would gladly come there even though it is an hour out of my way vs another dealer that is 5 minutes out of my way. I've been there for 2 oil changes, 1 warranty repair that succeeded, and twice for a warranty repair that has gone far less than I'd expect. For one of the oil changes and the warranty repair that succeeded everything seemed great. Then the problems started occurring on the 2nd oil change/repair. The problem is my car pulls to the left. This seems to be a common issue with 2011 Sonata's as you can find for yourself by searching for "Sonata Left Pull". I do not fault the dealership for this and hopefully Hyundai comes up with a solution soon. I do fault the dealership for the service I've received trying to get this issue resolved. #1 I brought my car in to try to have the left pull fixed and to get an oil change at the same time. When I came to pick up my car the oil change was not completed and I had to wait to get it done. #2 I had been given a rental car while my car was being worked on. The car was DISGUSTING. I understand that it was winter so some sand and grime is to be expected, but this was so gross I barely wanted to get in the thing. It also had several scratches and a bumper that was loose. No one should be given a car in that condition. #3 The car had almost no gas in it. They say "oh it's supposed to be full, but don't worry you can return it like that". That's fine if you only drive a few miles here or there or if you know when your going to return the car, but if you drive 100 miles a day and don't know when you have to bring the rental back you have to constantly fill the tank to near empty or risk wasting $50 in gas to the rental. #4 They bent my wiper blade cleaning snow off my car before doing the oil change. (although they did fix it when I brought it to their attention and didn't give me a hard time about it) #5 They had my car for over a week and never updated me on what was going on. I didn't get an update until I called them. #6 Since my left pull wasn't resolved by their first attempt at an alignment and a new left front strut I called Brian over 1 week ago to ask what the next step should be with no response. I also sent an email 3 days ago and still no call, no email, nothing. If Hyundai is still working on the issue that's fine, but I should be kept in the loop. I'm not saying I should get a call back in a hour, but a week is unacceptable. I hate that I had such a great sales experience and want to reward that with loyalty for service, but if this keeps up I think that I'll have to try another dealer. To sum up I highly recommend the sales team here, but if you have a problem with the service dept, don't hesitate to call up another Hyundai dealer and explain your issue. In this tough economy I'm sure they would be happy to help. I intend to give the service dept one more chance and will update this review with my results. More

Wes was awesome to work with. He let us talk things thru and gave us all the answers to any questions we asked. It was the best car buying experience I have ever had. And Travis in finance was wonderful als and gave us all the answers to any questions we asked. It was the best car buying experience I have ever had. And Travis in finance was wonderful also. Explained everything to us. Would definetly go to this dealer again. More

The high rating was given because I was completelt satisfied with the service given to tgroughout the entire process. Quick efficient answeres to all inquiries. All promises kept on time. Gave excella satisfied with the service given to tgroughout the entire process. Quick efficient answeres to all inquiries. All promises kept on time. Gave excellant trade-in vaThe dealership located the model, color within one half hour and delivered the auto before the promised date after handling all of the financing and restration paperwork. More

I bought a new 2011 Hyundai Sonata SE from Herb Connolly Hyundai in Framingham,Mass. on Feb.25, 2011 The whole experience from test drive to purchase was great. Salesperson Wens Prophete was friendly, profe Hyundai in Framingham,Mass. on Feb.25, 2011 The whole experience from test drive to purchase was great. Salesperson Wens Prophete was friendly, professional and very knowledgable about the vehicle and its many options and accessories. He took the time to review ALL components of the vehicle and was enthusiatic in his responses to any questions. He introduced us to the service team as well as reviewing service policies and hours of operation. They offer FREE rental cars ( Sonata's) for any service requiring more than two hours to complete. I would highly recommend this dealer to anyone who is looking to lease or purchase a vehicle ( new or used) I will certainly go back again! More

Greg was very friendly and took care of all our needs - we are very happy with our new (to us) Elenatra! I was also extremely expressed and surprised by the very competitive finance terms offered. Their we are very happy with our new (to us) Elenatra! I was also extremely expressed and surprised by the very competitive finance terms offered. Their ability to do so, was a major final decision in purchasing the car - because it made it fit our budget! Rob Webb More

First of all when I came in to the dealership, it was clean,and the salesman Roy Porter approached me in a very positive manner. He asked me if he could help me, and asked how he could help me! I had to clean,and the salesman Roy Porter approached me in a very positive manner. He asked me if he could help me, and asked how he could help me! I had told him I was looking to buy a new car, but I just wanted to see what he had to offer me, and I willing to pay cash for the car! He never had pushed me or pressure me into buying a car from them. He had shown me the Sonata, and he had me if I was willing to take a ride into that day, I had no,but I would be back on Saturday. I also had told I wanted someone to be honest with me! Roy had treated me with so much respect and honor as a person, he was a great guy! I came down that Saturday to take a ride in the car. He had said take your time and he never tried to pressure me into buying a car. I had called him that Thursday before and as we spoke, I told him I wanted to shop around on the Sonata. He told me I should check around so I would know for sure what I wanted! When I came down that Saturday after taking a couple of test drives in the different Sonata models and my mom and dad were with me. I had told him I was going to shop around today, but I would be back on Monday to speak with him. I also had told him I was looking for a good deal, he had said he would get me a great deal. He had asked me if I would be willing to meet with Doug Connolly before I left, and of I did. Doug was a great guy and he had said he would give me a good deal if I was interested in buying a car from them! I did leave but I came back that same day and I bought my car, I had asked if I could bring the check in on Sunday, and Roy had said would call me and let me know when it was in. Today I picked it up, I love it very very much, and I will recommend Roy and Herb Connolly to anybody who is looking for a car! The place looked great and the other salesman were all very nice to me. Roy also took time to explain everything about the car to me. He is a credit to Herb Connolly!, and also he is very real and a great guy. He also told me he would help me hook up my blue tooth phone when I get the phone! I want to say thank Roy and all the people who treated me with respect. That is the best dealership I have ever dealt with, and when I decide to buy another car I will be back! More

Everyone at the dealership was friendly and helpful. I was immediately greeted by Steve, one of the salesmen there. He was able to answer all of my questions and helped me through the car buying process q was immediately greeted by Steve, one of the salesmen there. He was able to answer all of my questions and helped me through the car buying process quickly, as I requested. The business manager Travis was also very helpful, explaining all of my options in a clear manner. At no point in time did I feel pressured to make a purchase, which of curious is also a plus. I highly recommend this dealership for anyone interested in purchasing a Hyundai. More

I was wanting a new car and hate the hassel of high pressure sales. My saleman Jim, was just the opposite of what I was expecting. He was low key, very knowlegeable and helpful in all aspects of the p pressure sales. My saleman Jim, was just the opposite of what I was expecting. He was low key, very knowlegeable and helpful in all aspects of the purchase. The Sales Mgr. Doug was also helpful. These guys made it happen for me. I left with my new Genesis and would highly recommend this dealership. Thanks, Bill T. More

Thank you Wens! We walked into this dealer, Wens waited on us, he showed us the car I was interested in and then I test drove it. I made up my mind as soon as I got in the driver's seat that I wanted THAT on us, he showed us the car I was interested in and then I test drove it. I made up my mind as soon as I got in the driver's seat that I wanted THAT car. Within a half an hour, I had leased that car. Wens made the entire process effortless and so smooth, I can't thank him enough. I would recommend this dealer and Wens a million times! More

I would recommend Herb Connolly Hyundai because of the level of customer service I received during the process of buying my new Hyundai. Sean was very informative about the model that I purchased and Tra level of customer service I received during the process of buying my new Hyundai. Sean was very informative about the model that I purchased and Travis went through all the information about warranties and extended warranties. Doug Connolly was actually my first contact by phone to find out about my interest in the particular model I was interested in and scheduled an appointment to come in an test drive the car I wanted to purchase. All of the above mentioned employees (Doug being the manager of the dealership)were friendly and answered any questions I posed. I also got a very fair trade-in value on my old car and a good price on the new Hyundai. This dealership also offers a free first oil change and transportation if needed for extended repairs. These things are all great services to customers. More