MetroWest Hyundai

Peter Franklin Review Peter was very informative/knowledgable, very helpful and did an amazing job helping me select a car to call my own. I plan on referring other friends Peter was very informative/knowledgable, very helpful and did an amazing job helping me select a car to call my own. I plan on referring other friends looking for a car to him and this facility, and I plan on coming back when I am ready for my next car! More

AWESOME EXPERIENCE!! My wife and I were looking for a used car, upon arrival at Herb Connolly (Framingham) we were greeted by Peter Franklin. Peter's introduced himself a My wife and I were looking for a used car, upon arrival at Herb Connolly (Framingham) we were greeted by Peter Franklin. Peter's introduced himself and right from the start was very polite, professional and did not apply the pressure squeeze at all during our discussions. As a matter of fact, Peter took the time to listen to our situation and at by the end of our time there had explained to us about leasing rather than buying based on our situation and we ended up making a deal for a brand new Hyundai Sonata. This was outstanding and we ended up paying less than we would if we went with purchasing a used vehicle. Well let me tell you that, that was just the beginning of our experience. Once in the showroom Peter moved forward with going through the paper work and then introduced us to one of the brothers Connolly (Doug) who was just as professional as Peter. Doug was able to help us reduce our monthly payments to suit are needs even better. After that was complete Doug introduced us to Moe (forget Moe's last name) the finance rep and Moe was just as pleasant has the rest of the Herb Connolly team. In all of the deliberations we felt that there was no stress or confusion at any time. These fine folks had their act together from the start all the way through the process and made my wife and I feel very comfortable and at ease! The best car buying experience we have ever had by far!! WE would and will recommend Herb Connolly to anyone moving forward! Thank you Herb Connolly for a GREAT experience!! Regards, Very Happy Customers!! More

Over the top pleased Bravo to Wens Prophete and the entire team behind him that put me in the VERY car I wanted. I went in Saturday (April 26) on a mission for one car a Bravo to Wens Prophete and the entire team behind him that put me in the VERY car I wanted. I went in Saturday (April 26) on a mission for one car and one color. It was sitting on the show room floor! I met Wens and told him I wanted that car, I didn't need to see any other. I drove it off the show room floor a few hours later!! Wens , Moe and the rest of the finance team worked with me to get me in the Genesis Coupe and keeping my payments are a reasonable price. This is my 2nd Hyundai , my first was a brand new 2006 Sonata, that what is still in mint cond condition when I traded it (FOR A GREAT PRICE). I love that I am in a nice little sport car, it has a lot of lick and absolutely the best color, all the bells and whistles !! Wens spent a great deal of time showing me all of today's new technology in the car, I was not rushed at all. You simply cannot beat the warranty and service !!!! Thank you Wens and all the team at Herb Connolly Auto Group Hyundai !!! More

Sales Great environment and good prices. My sales representative even had a car seat for my son when I test drove the car. Also, this dealership knows how t Great environment and good prices. My sales representative even had a car seat for my son when I test drove the car. Also, this dealership knows how to take care of their customers for repairs as well. More

Highly recommended for sales and service. Last year I came into Herb Connolly to look at new Hyundai's and was introduced with Peter Franklin. He made my first purchasing experience smooth an Last year I came into Herb Connolly to look at new Hyundai's and was introduced with Peter Franklin. He made my first purchasing experience smooth and painless. Over the past year or so I have returned for all my scheduled services on my 2012 Hyundai Sonata Hybrid and Ashley and Wilmar in service and they always take great care of me. When the time came to add a second Hyundai to my family, I obviously contacted Peter immediately. As expected, he jumped through hoops and made the sales process easy and painless. I am now the owner of both a 2012 Hyundai Sonata Hybrid and a 2013 Hyundai Elantra Limited. Peter Franklin truly makes the car buying experience a joy. He is kind and honest, both traits that are hard to come by in a salesperson. Anyone in the market for a new vehicle should first stop by Herb Connolly and talk with Peter. I'm looking forward to stopping by for service and visiting the Herb Connolly crew. Keep up the great work Peter, Ashley and Wilmar!! Winning team. Seth More

Bought my 2nd car from this dealership,both times from Derrick .He's professional,personable, and accommodating in every way.With a small financial window to work with,Derrick once again was able to put m Derrick .He's professional,personable, and accommodating in every way.With a small financial window to work with,Derrick once again was able to put me in a new vehicle.Unlike other dealers/salepeople I've dealt with over the years,communication does not end once the sale is completed.Follow-up phone calls,emails and/or texts confirm my belief that buying a new car doesn't have to be a negative experience.Service department is also top notch.I put 51000+ miles on the Elantra I just traded and my only expenses were new tires(by choice) and oil changes.Highly recommend Herb Connolly Hyundia,and Derrick Smelley in particular. More

Lied about advertisement I found a car on Craigslist and my wife went to see the car and buy it if she liked it. The car was listed for $19,495. After she drove it they told I found a car on Craigslist and my wife went to see the car and buy it if she liked it. The car was listed for $19,495. After she drove it they told her it was $20,880. She didn’t buy it. I went there the next morning with a copy of the listing to find out what was going on. I met with Mr. Easton Porter, the used car sales manager and he informed me that it was a mistake Craigslist made and that they had taken the wrong information off their feed. It sounded plausible enough. He was vehement and told me since it was Craigslist mistake and not theirs they couldn’t be responsible for it. He further stated that if Craigslist kept on making mistakes like that Herb Connolly would have to stop using Craigslist, so I went ahead and purchased the car. I work with a lot of people and upon telling them what happened they all said it was the dealer’s mistake and that there is no feed to Craigslist. I went to speak to the GM and told him I was unhappy with the way I was treated there and what I was told about Craigslist. In fairness he was very nice. He informed me that they had hired a company to enter the information to Craigslist but that company became too expensive so they hired another company and it was their mistake. I was either lied to or misled by the used car manager and in fact it was Herb Connolly Hyundai’s mistake or more likely their contractor’s mistake. Therefore, Herb Connolly Hyundai should have taken responsibility for it and that the price of the car was indeed misrepresented. When we did the financing they told us about extending the warranty and my wife agreed to pay more for that. I specifically asked what a certain figure on the paperwork was for and it was nicely explained to me that it was Gap insurance and they “had just broken it out but that it was included in the package price. They figured out the monthly payments and as far as we knew everything was fine and we just had to pick up the car the next day after they took care of things with the Registry (DMV). When we went to pick up the car they had charged us again for the Gap insurance which was supposed to have been included. I knew that was not possible and my wife sat down with the Finance Manager and my wife figured out that they were charging us an additional $500 approx. for the Gap insurance and that it was not included in the package contrary to what I had been told. I refused to take the car and we left. After a lot of arguing and being told that they had a signed binding contract and that the Finance Manager didn’t need to speak to the person that told me it was included and that I should have thoroughly read the contract and done the entire math with a calculator they did eventually absorb the difference. From the General Manager’s perspective they did the right thing for us in this case. From my perspective it never should have happened and they misrepresented what they were selling again, they wasted my time and all I did get was the extended warranty that they had represented I would get. I would never recommend this dealer! More

I worked with both Peter Franklin and Doug Connolly and both guys couldn't have been more helpful in assisting me with my new car purchase. First, Doug reached out to me with a perfect deal considering my both guys couldn't have been more helpful in assisting me with my new car purchase. First, Doug reached out to me with a perfect deal considering my current situation. They gave me top dollar for my trade and the best possible price on the new car. They were very responsive by email, phone and in person. It was a pleasure working with Peter as he spent the time and effort with me to help me make the best decision and even came in on his day off so that I could take delivery of my new car today. What a pleasure. I will definitely be back. More

Our experience buying a car at Herb Connolly Hyundai was very positive. Our salesperson, Derrick S., was a top-notch professional throughout the entire process. When we visited the dealership, we had stop very positive. Our salesperson, Derrick S., was a top-notch professional throughout the entire process. When we visited the dealership, we had stopped by a few other places in the area. We did not expect to buy a car that day, but we are happy we stopped by Herb Connolly. Derrick is friendly, responsive and ethical. Everyone we met with from the sales manager, to the finance person to the service techs all impressed us. We would certainly recommend Derrick to others and consider Herb Connolly again for future purchases. More