MetroWest Hyundai

AVOID AT ALL COSTS AVOID THIS DEALERSHIP AT ALL COSTS I am already over $2000 into repairing my car from there. I bought a used Chrysler 300 from them and I brought AVOID THIS DEALERSHIP AT ALL COSTS I am already over $2000 into repairing my car from there. I bought a used Chrysler 300 from them and I brought along 3 mechanics when I went for a test drive. Came back and told the dealer everything that was wrong and he assured me all would be fixed when the car was dropped off. I drove all the way from CT, so it's not like I wanted to drive it all the way back afterwards if they weren't true to their word. That being said, here's how my car was dropped off: -Empty tank of gas (punch in the face from the start) -One brake caliper locked up, resulting in the car pulling when braking -Rear brake pads very low -Both upper control arm ball joints blown -Lower control arm bushings/ball joints torn -Sway bar bushings warped -Two different front tires -Bald (steel belts showing) rear tires -TPM system warning light on -Blinker bulb out -Empty coolant tank -Empty brake fluid tank -Low on oil -Empty power steering fluid tank -Alignment off in front and rear -Two different color headlight bulbs -Disgusting cabin air filter and intake air filter -Incorrect hood on car -Bent rocker panels -Body panels misaligned This is just what I have begun to fix. I understand bodywork should be my responsibility, but not even checking the fluids before delivering a car is poor service and quite frankly incredibly rude, just because I am from out of state. These guys will take advantage of you from the moment you walk in the door until you leave. Trust me, don't make the same mistake I did. The only reason I bought the car was because it is so rare (SRT8 version). Other than that I would have told these xxxxxx to kick rocks. Again, AVOID AT ALL COSTS!!! More

Excellent First Purchase Experience As a first time buyer, I was nervous about what to look for and how to negotiate my car purchase. Every single person I met at Herb Connolly Hyundai w As a first time buyer, I was nervous about what to look for and how to negotiate my car purchase. Every single person I met at Herb Connolly Hyundai was extremely friendly, helpful and understanding of my car needs. The overall experience was very smooth, the sales and finance reps went above and beyond my expectations to show me how the car operated and the different loan/warranty payment plans. Having the loan financing available at the dealership made my experience so much easier, not to mention Hyundai's recent college grad program! I would 100% recommend this dealer and if I had to buy a car all over again, I would choose Hyundai. More

New Car purchase on October 10, 2014 Just bought my second Hyundai Sonata from Herb Connolly Hyundai in Framingham. For the second time I was very pleased with the Salesman Wens Prophet w Just bought my second Hyundai Sonata from Herb Connolly Hyundai in Framingham. For the second time I was very pleased with the Salesman Wens Prophet who sold me my previous car. Wens does an excellent job of reviewing ALL the options and functions of the vehicle along with setting up your Blue Link account. He knows his product line and what they have to offer. His is the consummate gentleman and always is available to help. Sales Manager "Easton" also spoke with me during the sale process and volunteered his assistance when Wens left briefly to retrieve my car of choice. I have used the Service department on quite a few occasions and found them to be well staffed, well trained, on-time and very courteous. They did a thorough job of explaining the service needed on my vehicle and it's associated costs. The work they did was top notch and they left my vehicle cleaner than when I brought it in !There were NO surprises on any part of the work done by them. You have a GREAT TEAM there ! More

Worst place to deal with I went to this place to find a nice use car I found one took a a while to do the paper work and they said I was approved next day or so they call and I went to this place to find a nice use car I found one took a a while to do the paper work and they said I was approved next day or so they call and said the bank won't approve me cause the mileage was to high so I went for another car and when I was on the phone with them I was online looking around and I told them about it few hours later they called back and told me I was approve for that car I was great ok once I got there they did not say anything about the payment or if I could take the car home or nothing after that they told me they don't have the title for the car. What the xxxx is that and I'm from lowell driving back and fourth for nothing so I told them to cancel everything. I been there for about 7 time dealing with them. Never in my life I had to deal with a dealer place like this. Never ever going back there again. More

Peter Franklin Review Peter was very informative/knowledgable, very helpful and did an amazing job helping me select a car to call my own. I plan on referring other friends Peter was very informative/knowledgable, very helpful and did an amazing job helping me select a car to call my own. I plan on referring other friends looking for a car to him and this facility, and I plan on coming back when I am ready for my next car! More

AWESOME EXPERIENCE!! My wife and I were looking for a used car, upon arrival at Herb Connolly (Framingham) we were greeted by Peter Franklin. Peter's introduced himself a My wife and I were looking for a used car, upon arrival at Herb Connolly (Framingham) we were greeted by Peter Franklin. Peter's introduced himself and right from the start was very polite, professional and did not apply the pressure squeeze at all during our discussions. As a matter of fact, Peter took the time to listen to our situation and at by the end of our time there had explained to us about leasing rather than buying based on our situation and we ended up making a deal for a brand new Hyundai Sonata. This was outstanding and we ended up paying less than we would if we went with purchasing a used vehicle. Well let me tell you that, that was just the beginning of our experience. Once in the showroom Peter moved forward with going through the paper work and then introduced us to one of the brothers Connolly (Doug) who was just as professional as Peter. Doug was able to help us reduce our monthly payments to suit are needs even better. After that was complete Doug introduced us to Moe (forget Moe's last name) the finance rep and Moe was just as pleasant has the rest of the Herb Connolly team. In all of the deliberations we felt that there was no stress or confusion at any time. These fine folks had their act together from the start all the way through the process and made my wife and I feel very comfortable and at ease! The best car buying experience we have ever had by far!! WE would and will recommend Herb Connolly to anyone moving forward! Thank you Herb Connolly for a GREAT experience!! Regards, Very Happy Customers!! More

Over the top pleased Bravo to Wens Prophete and the entire team behind him that put me in the VERY car I wanted. I went in Saturday (April 26) on a mission for one car a Bravo to Wens Prophete and the entire team behind him that put me in the VERY car I wanted. I went in Saturday (April 26) on a mission for one car and one color. It was sitting on the show room floor! I met Wens and told him I wanted that car, I didn't need to see any other. I drove it off the show room floor a few hours later!! Wens , Moe and the rest of the finance team worked with me to get me in the Genesis Coupe and keeping my payments are a reasonable price. This is my 2nd Hyundai , my first was a brand new 2006 Sonata, that what is still in mint cond condition when I traded it (FOR A GREAT PRICE). I love that I am in a nice little sport car, it has a lot of lick and absolutely the best color, all the bells and whistles !! Wens spent a great deal of time showing me all of today's new technology in the car, I was not rushed at all. You simply cannot beat the warranty and service !!!! Thank you Wens and all the team at Herb Connolly Auto Group Hyundai !!! More

Sales Great environment and good prices. My sales representative even had a car seat for my son when I test drove the car. Also, this dealership knows how t Great environment and good prices. My sales representative even had a car seat for my son when I test drove the car. Also, this dealership knows how to take care of their customers for repairs as well. More

Highly recommended for sales and service. Last year I came into Herb Connolly to look at new Hyundai's and was introduced with Peter Franklin. He made my first purchasing experience smooth an Last year I came into Herb Connolly to look at new Hyundai's and was introduced with Peter Franklin. He made my first purchasing experience smooth and painless. Over the past year or so I have returned for all my scheduled services on my 2012 Hyundai Sonata Hybrid and Ashley and Wilmar in service and they always take great care of me. When the time came to add a second Hyundai to my family, I obviously contacted Peter immediately. As expected, he jumped through hoops and made the sales process easy and painless. I am now the owner of both a 2012 Hyundai Sonata Hybrid and a 2013 Hyundai Elantra Limited. Peter Franklin truly makes the car buying experience a joy. He is kind and honest, both traits that are hard to come by in a salesperson. Anyone in the market for a new vehicle should first stop by Herb Connolly and talk with Peter. I'm looking forward to stopping by for service and visiting the Herb Connolly crew. Keep up the great work Peter, Ashley and Wilmar!! Winning team. Seth More