MetroWest Hyundai

Shop Here The dealership was clean and provided a comfortable lounge for customers. The sales and support staff was very pleasant and knowledgeable, with good a The dealership was clean and provided a comfortable lounge for customers. The sales and support staff was very pleasant and knowledgeable, with good attention to detail. I would recommend this dealership for their professionalism. Great experience overall! More

had a great experience Bill Singh was great to work with. He went above and beyond. FInance - Moe Mousa did say the wheel package for 500.00 covered dents and dings when I Bill Singh was great to work with. He went above and beyond. FInance - Moe Mousa did say the wheel package for 500.00 covered dents and dings when I purchasedit but then was told only covered if the tire lost air so I did feel misled on that and my boyfriend and I did let him know.Moe was very nice to work with though. The car I had picked out was not available so I did have to start over and couldn't get everything on another car but that experience was good and not bad. Again Bill went about and beyond. I would buy a car from him again and refer him when I can. More

Finance department error ruined the experience I apologize in advance for the length, but I wanted to include all the critical details. What began as a high quality experience at Herb Connolly Hyun I apologize in advance for the length, but I wanted to include all the critical details. What began as a high quality experience at Herb Connolly Hyundai quickly soured at the very end of the purchasing process. The vehicle I was initially interested in was no longer available when I visited the dealership on November 28th. The salesperson went through other vehicles in the inventory with me. He was friendly and professional during the process. When he found a vehicle I was interested in, we negotiated a fair deal involving a vehicle trade-in. We came to a deal on the price of the CPO vehicle, the value of the trade-in, and a few oil changes. I then put down a deposit ($500). The dealer finance department said they would contact me with their loan offer. Everything was going well to this point. Two days later (Monday afternoon) the dealership finance department had not contacted me. Only after I told the salesperson I was definitely financing outside the dealership did the dealer finance department call with an offer. Monday evening I went to the dealership to go through details of the purchase agreement (pricing and compared the factory CPO plan versus other warranties). I signed the Motor Vehicle Purchase Contract, and was told come by on Wednesday December 2nd with the checks from the bank and the vehicle for trade in. On Wednesday my experience went from positive to negative. The issue was the trade-in vehicle. My girlfriend and I cohabitate and share a vehicle. The trade in vehicle was in her name, but I was the one purchasing the CPO vehicle. The finance department did not realize that because my girlfriend and I are not married, her trade-in did not exempt me from the sales tax for the value of her trade in. In other words, I had to pay the full sales tax on the CPO vehicle, instead of the tax on value of the CPO vehicle minus the trade-in value. We were only informed of this AFTER handing over the checks. Again, AFTER we paid we were presented a new Motor Vehicle Purchase Contract to sign, followed by the finance manager saying they needed the additional sales tax we owed. They demanded another check for the sales-tax mistake they had made. Altering the price at this point in the purchasing process is unacceptable. The deal was signed on Monday afternoon, and now on Wednesday they changed the terms after we already paid. I understand that this was an issue of confusion around the law, not some malicious practice to get extra money out of the deal. However, the responsibility to provide an accurate price lies with the expertise of the salesperson and finance department, not the consumer. Furthermore, the finance department had two full days to catch their error and correct it before we came to pick up our vehicle. Other companies would simply honor the mislabeled price instead of stopping the consumer AFTER they had paid for it. I asked the finance manager if they could offer anything else to us to help offset the additional money they claimed we now owed. His answer was “no”, and that there was nothing he could change. The salesperson also made no attempt to rectify the situation. The dealership should have taken responsibility and accepted their loss that occurred because of their own mistake. The dealership could have also offered to offset the additional cost by adding an extra perk of similar value to the sales tax. Something as simple as a coupon for a four wheel alignment or additional oil changes would have been sufficient value to me, but would not be much of a financial loss to the dealership. But again, no attempts were made to resolve the situation since they already had our checks. Because of this experience I cannot recommend anyone purchase a vehicle from this dealership. The financial difference was not extreme in my case. However based on my experience, a similar mistake with a greater financial magnitude for a future customer could result in a significant financial burden that would be ignored by the dealership. More

Sales and Adm service I had a very good experience, with very professional service provided by Wens Prophet (Sales) and Steve Sexton (Manager). They really dedicated a lot I had a very good experience, with very professional service provided by Wens Prophet (Sales) and Steve Sexton (Manager). They really dedicated a lot of efforts to match my needs, and we got a deal with my new Santa Fe. More

2016 Tuscon Was overall a positive experience. Bill was easy to deal with, explained everything throughly, and was interested in getting us the best deal possibl Was overall a positive experience. Bill was easy to deal with, explained everything throughly, and was interested in getting us the best deal possible. Would recommend to others More

Peter and Doug were amazing from beginning to end! The person who sold us the protection for dings etc, his birthday is January 2nd, the same day as mine!!! The young man who sat next to Peter, very fr The person who sold us the protection for dings etc, his birthday is January 2nd, the same day as mine!!! The young man who sat next to Peter, very friendly. While waiting for Peter at one point, he put my phone numbers into blue-link! Awesome person too! Great all around experience! More

Professional, low pressure, fair - no games. We felt that Peter and the rest of the Herb Connolly Hyundai team were fair and professional and did not play sales games. We had visited numerous dea We felt that Peter and the rest of the Herb Connolly Hyundai team were fair and professional and did not play sales games. We had visited numerous dealerships prior but Peter listened to my comments on the various vehicles then made the trade in and buying process so easy and without pressure that we went forward with our purchase here! More

Excellent price, easy to work with, kept their word Purchased a 2008 Elantra recently. Dealer price was very competitive. Car was in terrific shape. They completed a lot service work before giving us th Purchased a 2008 Elantra recently. Dealer price was very competitive. Car was in terrific shape. They completed a lot service work before giving us the car, including new tires, after we'd finalized the price. Honest, easy to work with, good prices. More

Roy rocks! I was referred to Roy Porter and was thoroughly pleased with Roy and everyone I interacted with. I would gladly refer Roy and Herb Connolly Hyundai. I was referred to Roy Porter and was thoroughly pleased with Roy and everyone I interacted with. I would gladly refer Roy and Herb Connolly Hyundai. More

Very helpful staff made buying very easy. Able to work out a deal for the new car I wanted without a lot of stress. Thank you. staff made buying very easy. Able to work out a deal for the new car I wanted without a lot of stress. Thank you. More