MetroWest Hyundai

return customer Very pleased to return to Herb Connolly Hyundai to buy back my recent trade in. I loved the car but had opted for a new lease earlier in the month. Ro Very pleased to return to Herb Connolly Hyundai to buy back my recent trade in. I loved the car but had opted for a new lease earlier in the month. Roy Porter helped me secure the trade in I wanted and was very honest and helpful with my purchase. I have always received excellent customer service from Roy and this dealership. More More

New car Very friendly and professional as well as knowledgeable about the cars they sell. I appreciated their willing Ness to find the car with the package we Very friendly and professional as well as knowledgeable about the cars they sell. I appreciated their willing Ness to find the car with the package we wanted. More

Leasing new Hyundai My 2013 Hyundai Elentra lease was coming to an end. I enjoyed driving it and had no problems within the three years. That prompted me to seek out an My 2013 Hyundai Elentra lease was coming to an end. I enjoyed driving it and had no problems within the three years. That prompted me to seek out another Hyundai. The salesperson that greeted me was Yanis Garcia. He is a very young man, but his knowledge of all the Hyundai vehicles blew me away (not to mention his extreme patience)! I had a lot of questions which he answered every one. If he was unsure, he found out the information for me until I was satisfied. I am now the proud driver of a 2016 Hyundai Sonata! Also "Moe" Moustafa, the Finance Manager, was extremely courteous and very efficient. More

Nice people to deal with I hadn't planed on purchasing new, my salesman and the staff worked with me and my trade and put me in NEW 2016 Tucson that I enjoy driving I hadn't planed on purchasing new, my salesman and the staff worked with me and my trade and put me in NEW 2016 Tucson that I enjoy driving More

good experinece I liked the relaxed way that they do business. My salesman Jeff Tang was thorough and easy to deal with the delivery and review of my new car was smo I liked the relaxed way that they do business. My salesman Jeff Tang was thorough and easy to deal with the delivery and review of my new car was smooth. More

Lots to choose from at a great price! I was looking for a reliable used car to use as a second car for our family. After I saw an add for this dealership, my husband and I decided to check I was looking for a reliable used car to use as a second car for our family. After I saw an add for this dealership, my husband and I decided to check it out. There were lots of good used cars in our price range, unlike any of the other places we looked at. Bill was the salesman who helped us out. He was very patient with us as we were very undecided and had two rowdy little boys with us causing chaos. Never once did I feel like he was pushing a sale on us. He answered all of our questions and even entertained the kiddos at times so my husband and I could chat. Once we made our decision everyone was very nice and went over all paperwork with us! Great experience would definitely recommend the dealership as well as working with Bill! More

You'd be well advised to seek another dealer On December 30, I purchased a 2016 Sonata from Herb Connally. This was my second purchase from Connally, having bought a 2006 Sonata in 2005. The rece On December 30, I purchased a 2016 Sonata from Herb Connally. This was my second purchase from Connally, having bought a 2006 Sonata in 2005. The recent transaction was, in a word, appalling. From the start, blatant bait-and-switch tactics were used. First, the incentives were overstated. I asked why I couldn't get the incentive price. The salesman said that the price included other incentives for which I didn't qualify. Second, I had received a trade-in promotion email for my old Sonata promising me up to about $4500. I got $2000 - after negotiating up from $1500. The salesman said that the real value is based Black Book. I asked why Connally made such a ridiculously high offer to start. The dealership knew exactly what I owned having serviced it for 10 years. The car was in good condition and mileage was within the normal range. He shrugged his shoulders and said nothing. I should have left, but bought my Sonata anyway because I like and wanted the car. Another reason was convenience. The dealership (service dept.) is only two miles from my house. After we closed the sale, I got a temporary registration and had to return a week later for the permanent registration and inspection. The technician couldn't make the inspection because the VIN on the car and registration didn't match. A finance manager (Nick-something) had put the wrong VIN on the invoice, which was then copied onto the registration. It took over a week to get it sorted out. When I returned for the second and last time, I described the VIN mix-up to the sales manager. He just smiled and said "thanks for letting me know." Period. The entire transaction was unpleasant, unprofessional, and unacceptable. To conclude: I will not buy another Hyundai from Herb Connally. I will personally and on social media advise others to avoid the dealer. I stand behind everything I've described above, and am willing to share my experience directly with a Hyundai representative. More

Great customer service Absolutely loved this dealership. From what I can tell, I wasn't lied to, and everything that they said would be done, was !! Very satisfied!! Absolutely loved this dealership. From what I can tell, I wasn't lied to, and everything that they said would be done, was !! Very satisfied!! More

Great overall experience I Love my car, It was the best experience of buying a car. This dealership and especially my saleperson, he is knowlagable, east to work with and very I Love my car, It was the best experience of buying a car. This dealership and especially my saleperson, he is knowlagable, east to work with and very attentive to details. More