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MetroWest Hyundai
Framingham, MA
921 Reviews
At MetroWest Hyundai, we are dedicated to helping you find the perfect luxury vehicle for your needs. Our dealership in Framingham, Massachusetts, provides an impressive selection of sedans, SUVs, sports cars, and hybrids, plus a knowledgeable staff to make your shopping experience enjoyable. Our financing and leasing options are tailored to fit your needs, and our sales team will assist you in choosing the perfect car and features. Additionally, our experienced service department is committed to providing you with the ultimate driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 921 reviews
June 09, 2017
Poor Customer Service, The Sales Department was good, however, the Service Department are a bunch of liars and cheats. During an improperly installed engine replacement unde The Sales Department was good, however, the Service Department are a bunch of liars and cheats. During an improperly installed engine replacement under warranty, three mounting bolts were not put back in resulting in a rear main seal leak. The Service Manager (Dan) blamed the leak on a fender bender involving the front head lights that had happened a year earlier. He could not explain why the Bolts were missing or why the transmission and engine were about to fall out of the vehicle, but he maintained that it did not result from missing bolts. The Service Department was also aware that my wife was sick and that we could not last without a vehicle, so they immediately offered to sell me a used car at the sticker price. They wouldn't even give more than a few dollars off. NOT HAPPY. More
by WayneS
Employees Worked With
Service Manager Dan, Doug Connolly
June 08, 2017
Great car. Poor dealership. Service at this dealership is not customer-oriented. Pressure tactics from the salesperson to "close the deal" and "isn't there anything I can do to g Service at this dealership is not customer-oriented. Pressure tactics from the salesperson to "close the deal" and "isn't there anything I can do to get you to make the deal now" reminded me why I do not like buying cars. If it had not been for the fact that we were very impressed with the car we would have walked out. I had been to two other dealerships that morning to test drive cars and NEITHER salespeople had used such pressure tactics. Both understood that we wanted to look at three cars and then we would go to lunch, discuss the cars, and make up our minds. We were very clear that we were going to make a decision that day. After 20 minutes of pressure tactics we did agree to buy the car in spite of the salesperson NOT because of the salesperson because we really liked the car. We clearly explained that my husband and I work very long hours and needed to pick up the car on the weekend. We did exactly what we were told needed to be done in order to ensure that the car would be ready to be picked up the following Saturday, only to find out at 2:30 on Friday afternoon that there was "a problem with the VIN number" and that the car would have to be registered in person so we couldn't pick up the car the next weekend. The dealership never tried to compensate us in any way for the fact that we both now had to cancel meetings scheduled for one of the nights the days the next week in order to come pick up the car. When we left with the new car the salesperson forgot to give us the second key and then we had to drive back to pick it up (he had left as soon as left with the car. When we called him he said he "hoped someone would still be there when we returned"). I would never recommend this dealership to anyone. More
by bmsmrsc
Verified CustomerEmployees Worked With
Nick in Finance., Bill Singh
June 06, 2017
2017 purchase Excellent experience in purchasing new Santa Fe and was completed in the same day. No complaints. Peter was very friendly and understood what our fina Excellent experience in purchasing new Santa Fe and was completed in the same day. No complaints. Peter was very friendly and understood what our financial needs were and how to get to a reasonable price. More
by jcbralph1
Employees Worked With
Peter Franklin
June 05, 2017
Love my car Very friendly and not pushy. One of our best car buying experiences. The entire process was pleasant and quick. We will definitely start with Herb Con Very friendly and not pushy. One of our best car buying experiences. The entire process was pleasant and quick. We will definitely start with Herb Connolly next time we need a car. More
by Dog lover524
Employees Worked With
Peter Franklin
June 03, 2017
Good considering I don't like car shopping. Very helpful. Especially in explaining all the features on the Sonata. Peter took the time to sit with me and go over all the navigation and other fe Very helpful. Especially in explaining all the features on the Sonata. Peter took the time to sit with me and go over all the navigation and other features. More
by Waller, sandy41
Employees Worked With
Peter Franklin
June 01, 2017
Best dealership I have purchased several cars from this dealership and i always go back to see Peter Franklin. He is professional, funny and overall a good guy. I tru I have purchased several cars from this dealership and i always go back to see Peter Franklin. He is professional, funny and overall a good guy. I trust him with my car purchases and enjoy negotiating with him. More
by karena19420
Employees Worked With
Peter Franklin
May 26, 2017
Could not have been more satisfied Derik went above and beyond what I had expected! I can't thank him enough for his assistance and patience. I left with my dream car and I could not be Derik went above and beyond what I had expected! I can't thank him enough for his assistance and patience. I left with my dream car and I could not be happier! More
by nholmes
Employees Worked With
Derik
May 25, 2017
Great experience with new lease at Herb Connolly Hyundai Framingham Have been leasing my Hyundai Elantra's for six years and now starting a new lease with the assurance that I'll be continuing to get very satisfying se Have been leasing my Hyundai Elantra's for six years and now starting a new lease with the assurance that I'll be continuing to get very satisfying service and help. Very pleased with the whole experience. More
by seclark888
Employees Worked With
Derreck
May 19, 2017
New Santa Fe Sport Lease Peter Franklin was so terrific to deal with . He made the process of leasing my new car painless. He is delightful to work with and I would be happ Peter Franklin was so terrific to deal with . He made the process of leasing my new car painless. He is delightful to work with and I would be happy to refer anyone to him. Lynn Herman-Atkins More
by lha123
Employees Worked With
Peter Franklin
May 18, 2017
I am very happy and satisfied with my car. The Customer service that I have received is a plus thank you so much. The salesman was very professional Pleasant and welcoming. I will be back. The Customer service that I have received is a plus thank you so much. The salesman was very professional Pleasant and welcoming. I will be back. More
by jullion925
Employees Worked With
Derrick Smellie.
