MetroWest Hyundai

Buying Genesis at Herb Connolly Hyundai Herb Connolly Hyundai is a welcoming dealership and showroom. Dealing with the GM Doug Connolly and salesman Peter Franklin was a great experience. I Herb Connolly Hyundai is a welcoming dealership and showroom. Dealing with the GM Doug Connolly and salesman Peter Franklin was a great experience. I truly felt like they cared more about what was right for me rather than making a quick sale. They took the time to discuss options before I decided on a genesis and made a fair proposal. They took the time to make sure I knew all the features. I’m a happy new owner and will be back at Herb Connolly when it’s time for a new car. More

Friendly, Low pressure Dealership We purchased a pre-owned 2010 Toyota Rav4 from Herb Connelly Hyundai. The dealership atmosphere was comfortable and friendly among the entire staff. B We purchased a pre-owned 2010 Toyota Rav4 from Herb Connelly Hyundai. The dealership atmosphere was comfortable and friendly among the entire staff. Bill, was our sales agent and made the process as easy as possible. The car was professionally detailed and ready upon delivery of vehicle. We would recommend this dealership and the sales team to anyone looking for a new or pre-owned vehicle. More

Worst Buying Experience I've Ever Had I am completely disgusted with this place. They are dishonest and fraudulent. This was the worst buying experience I have ever had. After purchasi I am completely disgusted with this place. They are dishonest and fraudulent. This was the worst buying experience I have ever had. After purchasing the vehicle I met with the Finance Manager. He mentioned a number of services and made it sound as though they were all included with the purchase of the vehicle. Services which were optional and extra money were not identified as optional and costing extra. When I received the loan documentation I was stunned to realize I had signed up for nearly $7k in optional services. I tried cancelling what I could. The one time the dealership responded to my message they told me only one service could be cancelled and I could get about a thousand dollars back. Well, the Finance Manager was either lying to me or uninformed as I read through the contracts and realized other services could be cancelled as well. I called up the loan origination company and they agreed that I could still cancel three optional services and should receive a $4.5k refund. They confirmed receipt of my cancellation forms and faxed them to the dealership. However, they said I still needed the dealership to cut the refund check. The dealership would simply not confirm receipt of my cancellation forms. The Finance Manager would not respond to multiple emails and voicemails. I began trying other people at the dealership and they wouldn't respond either. Not even the owner responded. Shame on him and his dealership. No one ever did respond to me, though I finally got some of my money back electronically. My only guess is that it was because I threatened to escalate the situation. All of this is not even to mention how they forgot to send me required paperwork after I purchased the car. But that was the least of my concerns. It felt so good when I removed any sign of "Herb Connolly" from my car. Like I had just finished taking a long shower. I am so glad I never have to deal with these folks ever again. More

Nightmare I called this dealership and told them I live 3 hours away, but there was one car they had that I had been looking for, so I asked them- if I drove ou I called this dealership and told them I live 3 hours away, but there was one car they had that I had been looking for, so I asked them- if I drove out there, would it be possible to drive the car home the same day, because I wouldn't bother making the trip of not. They said "yes, come on in". When I got there, they were not expecting me at all, even though they told me I had an appointment. The car was being driven by the manager and had his stuff inside and tea was spilled all over the center console. They did not clean this before having me test drive. I was at the dealership for hours, and they told me not only was I NOT able to take the car that day, but because I was from out of state, and Massachusetts does not use temporary registrations, I would not be able to get the car until they received my registration in the mail, which would be in 8-10 days. 14 days later, they still had not received my registration, so I told them I would go to my state's DMV (which they could have done themselves) and get a copy of the registration. By this time, they had put the loan through for the new car, so I had been paying on a car that they wouldn't give me! I finally had to threaten legal action in order to get my car. So after I went to DMV to get a copy of my registration and threatened to report the car as stolen, they did meet me halfway between my house and the dealership to exchange vehicles. I thought the nightmare was over, but then, I got a suspension notice in the mail from DMV because the dealership had me registered for the vehicle, but I didn't put insurance on the vehicle until I had it, since I was paying for insurance on the car I was still driving. So I had to pay a lapse in insurance fee to avoid my license from being revoked! I assumed the dealership would have had the car insured while it was in their possession! This was just such a horrible experience for me and I would not recommend doing business with this dealership. More

Purchasing a preowned car Bill the nice salesman really helped me alot to get a pre owned car which i still have now and in the future i will go back and purchase another one Bill the nice salesman really helped me alot to get a pre owned car which i still have now and in the future i will go back and purchase another one More

Thrilled with the G80 Absolutely thrilled with the G80. As a former BMW enthusiast I made the leap to the G80 with some trepidation but trusted my instincts that the G8 Absolutely thrilled with the G80. As a former BMW enthusiast I made the leap to the G80 with some trepidation but trusted my instincts that the G80 would be something special and it has exceeded my expectations...the 3.8 performance rivals the 5 series in an understated way and the quality of the vehicle from the interior to the exterior is nothing short of world class. The comfort and safety technology is nothing short of cutting edge and plenty of it as standard features. Have nothing but accolades for the Herb Connelly dealership from sales to service...they are a world class group and a pleasure to work with. Al Davis More

great sales department-salesman my salesman was the best salesman i have had in 17 years, quick had all the answers, nick mazzotta was quick at getting you out my salesman was the best salesman i have had in 17 years, quick had all the answers, nick mazzotta was quick at getting you out More

very satisfying I just purchased cars for my twin granddaughters and the buying experience was very satisfying. Roy Porter especially was terrific to work with. I wou I just purchased cars for my twin granddaughters and the buying experience was very satisfying. Roy Porter especially was terrific to work with. I would give him five stars. Very professional, no pressure, attentive to our needs and fulfilled his commitments to us. We’ll be back. More

New car Awesome experience, great customer support and quick transaction. Steve, Ryan and Nick were terrific to work with and made the process as painless as Awesome experience, great customer support and quick transaction. Steve, Ryan and Nick were terrific to work with and made the process as painless as possible. Would highly recommended. More

Well done Ray Porter AGAIN! This was my 2nd vehicle acquisition from Herb Connolly and once again Ray and Easton Porter did a wonderful and professional job presenting the vehicl This was my 2nd vehicle acquisition from Herb Connolly and once again Ray and Easton Porter did a wonderful and professional job presenting the vehicle and negotiating the price! More