MetroWest Hyundai

I wish I had read the reviews before walking into this dealership. Our salesman Roy was pleasant and worked with us on price but as soon as they took our money the chaos began. They could not get the pape dealership. Our salesman Roy was pleasant and worked with us on price but as soon as they took our money the chaos began. They could not get the paperwork correct and we still have not taken delivery of the car we have been paying insurance and charged lease fees for. The sales manager - Sanan (?) - was awful. He was condescending, rude and the opposite of transparent. I got the distinct impression he does not like dealing with women. His solution to not getting us our car before leaving town was to give us a refund for the two weeks we would not have the vehicle. How about just giving us the vehicle we paid a deposit on for the full lease term? It was in their lot. AVOID THIS SALES DEPARTMENT!!! More

They called me yesterday to let me know that my car repair was complete and that there was an additional $1299 charge, after the almost 15k service that's already paid for. I questioned the additional repair was complete and that there was an additional $1299 charge, after the almost 15k service that's already paid for. I questioned the additional charge and contacted my insurance company. Today, less than 24 hours after their first call, Beatriz called me threatening to call the police on me if I didn't return the loaner by the end of the day today, screaming at me and being very very rude. Everyone I've been dealing with since January, when I started all this process, was very deceitful and unprofessional: Bill, Brian and Beatriz. But yeah, as Brian told me today, "why did you came here, then? You should have taken your car somewhere else", so that's my advice for you too! More

Do not buy a vehicle from this dealer, they lost my wife's title and its been a week every time she calls, she is told someone will call back. No one called back, Its been over a week with no results, wife's title and its been a week every time she calls, she is told someone will call back. No one called back, Its been over a week with no results, no one there seems to know up from down. STAY AWAY. More

Still owed $6000 for my car I gave to them. Have not heard from any one. Getting ready to lawyer up. Have not heard from any one. Getting ready to lawyer up. More

This review is for 0 stars, but website doesn’t let me give less than a star. Doing business with MetroWest Hyundai was AWFUL. As a young woman buying a car for the first time, I was looking for a dealers give less than a star. Doing business with MetroWest Hyundai was AWFUL. As a young woman buying a car for the first time, I was looking for a dealership that would make the process easy and seamless. About a week ago, I came here to purchase a vehicle. Everything seemed great and I went through with the purchase. Upon agreeing to buy the vehicle, our salesman Nicholas, asked if we wanted to leave the store to take a break/food while he and his team prepared the paperwork for finance. We agreed and returned later that day. Upon returning, we were made to wait OVER AN HOUR ON A THURSDAY in the waiting room to finally be able to meet with Aubrie, the finance manager. When we did meet with her, she was rude and seemed very irritated with my asking of questions (even though it was my first time buying a vehicle). About a week after the purchase, I noticed my vehicle hadn’t been registered, something I had paid for the dealership to do for me. When asked why it wasn’t registered, it turns out the dealership had sold me a pre owned vehicle of which they DID NOT HAVE A TITLE FOR (an illegal practice). This caused two days worth of stress where the dealership, specifically Nicholas, Sam, and Jeff gave me attitude numerous times and almost left me with no vehicle to drive given it was past the grace period to register a car while attempting to track down the previous owner of the vehicle. On one call, Nicholas told me “we are not going to drop everything we are doing to fix your problem”, even though it was a problem they had caused! They were extremely rude, dodged my calls numerous times, and lied. Horrible experience as a first time buyer. DO NOT DO BUSINESS HERE - ONCE YOU HAND OVER A CHECK THEY WILL SCREW YOU OVER!! More