MetroWest Hyundai

My girlfriend just called MetroWest Hyundai (Framingham, MA) about a listing and the sales agent whom we were connected with (a female agent who was on the shift around 12 noon on Sunday Aug 24) was super u MA) about a listing and the sales agent whom we were connected with (a female agent who was on the shift around 12 noon on Sunday Aug 24) was super uncooperative, rude, and unskilled. She slammed the phone during the middle of the conversation while we were making our queries. Definitely not giving my money to these people. And definitely don't recommend this kind of unprofessional, aggressive sales behavior. More

Very disappointed in this dealership and its service center. I purchased a new Hyundai Ionic 5 in May 2023 and have fewer than 10,000 miles on the car. I was told in early May that I should have the tir center. I purchased a new Hyundai Ionic 5 in May 2023 and have fewer than 10,000 miles on the car. I was told in early May that I should have the tires rotated (covered under my service warranty). After the rotation, my car started shaking at speeds over 60 mph. I thought the balancing needed to be adjusted and brought the car back in. Instead, I was told that the tires were defective. The inner part of the Michelin tires (on the car when I purchased it) had disengaged from the tire itself and was creating the noise and shaking. The inner part was there to help distribute the added weight of the electric battery. Michelin agreed to give me new tires (although my service technician, William Kramer, insisted that they might not). But the dealership charged me $120 to put the tires on, charging me for fixing a problem created by them . When I complained I was told that someone had to pay the technician for putting the tires on. I believe the appropriate payer should have been the dealer. Metrowest Hyundai sold me a car with defective tires. More

I went in because of a non-working radio and screen. The service rep Bill was very helpful. He wasn’t sure how long the diagnostics would take but offered me a Lyft back to my house and back if I didn The service rep Bill was very helpful. He wasn’t sure how long the diagnostics would take but offered me a Lyft back to my house and back if I didn’t want to wait. I decided to wait a couple of hours first, at which time the problem was fixed. Turns out it was a rare but easy to address issue with a reset which he showed me how to do. He also fixed another minor tech issue that was out of synch. All in all, very efficient and professional service. More

Had the misfortune to deal with Roy (salesperson) and Sinan (manager). Roy touts that he values “total transparency” and gives his cell phone and claims to be responsive. Neither are true. Never picks u Sinan (manager). Roy touts that he values “total transparency” and gives his cell phone and claims to be responsive. Neither are true. Never picks up phone, takes days to reply and then tried to get me in for a deal on car that didn’t exist, hence his refusal to tell me the VIN #, classic bait and switch. Absolutely refuses to discuss any specific numbers unless you come in and agree to a deal. Sinan is the epitome of a sleazy car salesman, super pushy, rude, tries to pressure you to sign, lies about the numbers. For example we agreed on adjusted capex, residual, money factor which with the months of a lease is all you need to get monthly payments. He then invented some blown up monthly payment and when I did the calculation for him, he was forced to admit his numbers didn’t add up. My friend had a similar experience with him. Stay far away from these guys… More

I wish I had read the reviews before walking into this dealership. Our salesman Roy was pleasant and worked with us on price but as soon as they took our money the chaos began. They could not get the pape dealership. Our salesman Roy was pleasant and worked with us on price but as soon as they took our money the chaos began. They could not get the paperwork correct and we still have not taken delivery of the car we have been paying insurance and charged lease fees for. The sales manager - Sanan (?) - was awful. He was condescending, rude and the opposite of transparent. I got the distinct impression he does not like dealing with women. His solution to not getting us our car before leaving town was to give us a refund for the two weeks we would not have the vehicle. How about just giving us the vehicle we paid a deposit on for the full lease term? It was in their lot. AVOID THIS SALES DEPARTMENT!!! More

Put my Kona in for free Oil and Filter change and was ripped off for almost $400 of repairs on an 18 month old car. They did work which was not even necessary such as wheel alignment, cleaning carbureto ripped off for almost $400 of repairs on an 18 month old car. They did work which was not even necessary such as wheel alignment, cleaning carburetor, cleaning battery terminals. And they tell you it is necessary. TOTALLY UNSCRUPULOUS. More

I went in for an oil change & tire rotation. I was told 2 hour wait. After 2 & 1/2 hour I was told my car would be ready in 10 minutes. A half later I again asked for my car & was told by Krvin I was told 2 hour wait. After 2 & 1/2 hour I was told my car would be ready in 10 minutes. A half later I again asked for my car & was told by Krvin DeFrancesco to go back to the waiting area because I was creating a disturbance. I was not belligerent, abuse or disruptive-I merely asked for my car back. Kevin then told me my car was in the middle of there lot but they couldn’t bring it because they had misplaced the ignition key. About 5 minutes later Kevin said “ we a found your key, but I have bad news-after waiting for over 3 hours they hadn’t done anything to service my vehicle. Anyone who comes to this dealership for anything is crazy!! More