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MetroWest Acura
Framingham, MA
1,521 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,521 reviews
May 12, 2022
I dropped off my car foil, filter change and tire rotation, etc. and expected a couple hours before they called but it was very timely while I was still running errands. Great experience! rotation, etc. and expected a couple hours before they called but it was very timely while I was still running errands. Great experience! More
by jnwing22
Employees Worked With
Trevor in Service Dept
April 26, 2022
If you want a great experience with a dealer while buying a car, pick Connolly Acura of Framingham!!! I just bought a new MDX from them. This was not my first experience buying an Acura, but first with Conn a car, pick Connolly Acura of Framingham!!! I just bought a new MDX from them. This was not my first experience buying an Acura, but first with Connolly Acura. The all staff was outstanding!!! I specifically want to mention one person who exceed all my expectations. He's name is Jimmy Goon. He was my salesman. His work ethics, knowledge, professionalism and customer service were of the highest level I've ever seen. He went above and beyond for me from the moment I order the car, with all the updates regarding delivery date to the end with preparing all the paperwork and documentation. Jimmy Goon, thank you very much for that incredible experience!!! If you are looking to buy Acura, peak Jimmy Goon as your salesman and Herb Connolly Acura of Framingham where the Customer Service Really Matters!!! More
by Crazyfox
Employees Worked With
Jimmy Goon
April 14, 2022
Always great service working with Kevin and the service team at Acura. I appreciate the clear communication about what work needs to be done and what can wait. team at Acura. I appreciate the clear communication about what work needs to be done and what can wait. More
by agraff
Employees Worked With
Kevin
March 21, 2022
What a wonderful experience trading in and buying new ACURA MDX with this dealership. Very transparent process. Effective communication right from the start. Michael Taverna is the guy to work with. He i ACURA MDX with this dealership. Very transparent process. Effective communication right from the start. Michael Taverna is the guy to work with. He is super friendly, honest, very prompt in answering any of your queries. He always kept me in the loop regarding my car delivery date since it got delayed a bit due to COVID and global chip shortage. Finances and all was all sorted super quick (Jose did all the finance paperwork - Again a great guy to work with ). Overall fantastic experience and would definitely recommend this dealership to anyone wanting to buy an ACURA. Ask for Michael Taverna! More
by Sagar Gopani
Employees Worked With
Jose, Michael Taverna
March 17, 2022
Justin in Finance department was great and very friendly, Jacob needs to follow up more with customer and progress of vehicle, I made appointment to test drive vehicle and it wasn’t cleaned when I arrived, a Jacob needs to follow up more with customer and progress of vehicle, I made appointment to test drive vehicle and it wasn’t cleaned when I arrived, and than when went to pick up the vehicle it still haven’t been cleaned or detailed so had to wait additional time for that. Registration department took awhile and I had already had everything set with insurance, the detail team did good job on cleaning interior but too good of job on the body of the car, a little compound could have done wonders. Great job cleaning motor area, battery post cleaning maybe a little better. Spent 6 hours waiting on car overall, should have been half that time. Didn’t really see too many cars being sold that day that had to be registered. More
by jameslong01
Employees Worked With
Jacob Nichols
March 16, 2022
I have been buying and servicing my Acuras here for nearly 30 years. I trust these folks to take good care of me and my Acura. They deliver a quality experience over and over. nearly 30 years. I trust these folks to take good care of me and my Acura. They deliver a quality experience over and over. More
by ROSEMCAHILL
Employees Worked With
Gil Berkman
