MetroWest Acura

Great experience! I had to change my appointment time on short notice and was accommodated without a problem at all, a great relief. I've worked with Jake Clew in the p I had to change my appointment time on short notice and was accommodated without a problem at all, a great relief. I've worked with Jake Clew in the past and he always goes above and beyond to give great service experience. I always feel he's been honest and very knowledgeable. I'd highly recommend him. More

Very Impressed I recently visited Herb Connolly Acura in Framingham this past weekend for the first time regarding the Takata Airbag Recall that my vehicle was a par I recently visited Herb Connolly Acura in Framingham this past weekend for the first time regarding the Takata Airbag Recall that my vehicle was a part of. I called Thursday morning to make my appointment and was conveniently given multiple options for that Saturday. The scheduling alone was more convenient and seamless than my usual dealership that I frequent for service, Acura Prime in Walpole. I arrived at my appointment Saturday, was helped immediately by Kevin who walked me through the process, walked me to the waiting room and offered snacks/beverages. I was quoted an hour to an hour and a half for the service and my vehicle was completed at exactly an hour to include an exterior wash and interior vacuum. The service that I have received in the past at Prime in Walpole is nowhere near the service excellence provided by HC Acura. My usual experience at Prime is long waits to even been seen, vehicle maintenance taking two to three times as long as originally quoted (even for just an oil change), being unable to find a representative to assist with questions to be followed up with at times by rude/dismissive service. I will also say that the waiting room at Herb Connolly is considerably nicer and an overall more pleasant setting. I will definitely be visiting HC Acura for future service and will probably return to HC to purchase my next vehicle when my current lease is up versus Prime. More

Comfortable staff and waiting room experience When ur shopping for a car lets be honest The waiting room Is where you basically sit nervously and wait for answers but herb wasn’t like that. They When ur shopping for a car lets be honest The waiting room Is where you basically sit nervously and wait for answers but herb wasn’t like that. They had awesome TV and a refreshment table galore every time I looked there was someone smiling & waving at me and making sure I was OK I loved it the car was picked out, the paperwork was being file and I wasn’t sitting around scared and nervous I was happy and the staff made sure it stayed that way. Shout out to Ethan John and Catherine they were the best thanks for the awesome car!!!! More

Fair price, great customer service Cindy took her time to keep my wife and I informed with the service needed for our 08 MDX, and help us out with and during the time the car was gettin Cindy took her time to keep my wife and I informed with the service needed for our 08 MDX, and help us out with and during the time the car was getting service More

Great experience - 3rd time back! Nothing but positive things to say as a 3 time repeat customer for new cars as well as using the service center for all 3 cars. It was a pleasure to w Nothing but positive things to say as a 3 time repeat customer for new cars as well as using the service center for all 3 cars. It was a pleasure to work with everyone! More

Window Calibration My Windshield had cracked and JM Phillips when they replaced it, did not put the right size window so Jake could calibrate it. But Jacob was able to g My Windshield had cracked and JM Phillips when they replaced it, did not put the right size window so Jake could calibrate it. But Jacob was able to get the window and took me ASAP to get my window calibrated and as usual accommodated me with a Loaner More

Excellent This is the second time that I have brought my vehicle in for service and, once again, the experience was excellent. The multiple methods for booking This is the second time that I have brought my vehicle in for service and, once again, the experience was excellent. The multiple methods for booking made it convenient and they were able to accommodate my preferred time. I received notifications via text and email to remind me. The service was performed quickly and the car was delivered back to me with a complimentary wash. I waited in the showroom that was equipped w Starbucks Coffee and WiFi. They had offered a loaner vehicle if there was a need to keep my car for an extended period. Very easy. More

B,1,2 Service, brake inspection, etc. I was dissatified last Spring and called the service manager and he followed up with me. I purchased my Acura from Herb Connolly and this was the fi I was dissatified last Spring and called the service manager and he followed up with me. I purchased my Acura from Herb Connolly and this was the first service. The tires were rotated and only two lug nuts were found a day later and the service light was still on. When the manager called me back he assurred me the technician would most likely be teminated and I would receive a free service next visit. I took my car back last week and the B, 1,2 service was perfomed at a discount but it was not free as I told the manager writing up my order. I did pay over $300.00, which I know is not great but the cost of maintenance. Overall I am satisifed, staff is knowledgeable and friendly. I will recommend this dealer to others, I like the way my original dissatifaction was handled. More

Above and Beyond! I came in for my MDX's 96,000 service and was AMAZED by the personal care I received by every staff member. From the intake with Kevin, to the followu I came in for my MDX's 96,000 service and was AMAZED by the personal care I received by every staff member. From the intake with Kevin, to the followup with Jim the Service Manager, and the valet delivery guy, it was a wonderful experience. The pricing was fair and reasonable, the explanations helpful and clear, and the "extras" like coffee, lovely lobby, friendly staff, loaner car (!!!!), detailing (!!!!) valet delivery, text and phone updates were beyond comparison. I am so grateful and will be back for the next tuneup! I love my car and I love their service philosophy and team. Many thanks, Beth Shedd, Wellesley,MA. More

Great Service; Great Value I took my 2005 Acura TL in to have a faulty seatbelt fixed (which I needed for my inspection sticker). Cindy and Jake were great in taking my car and I took my 2005 Acura TL in to have a faulty seatbelt fixed (which I needed for my inspection sticker). Cindy and Jake were great in taking my car and getting me set up. In the waiting area, I helped myself to a Starbuck's hot chocolate (or two...OK, it was three). It turns out the replacement part costs $400. Acura did the work under warrantee for free. Since they had to order the part, they gave me a loaner for overnight. The next day I had a new seatbelt system and a new inspection sticker for a total price of $35. I'm looking forward to the next time I need my car serviced. More