MetroWest Acura

Excellent quick turnaround of a major repair Dale took my call mid-day and was waiting when the tow truck brought my car in a few minutes later. My 2004 TL with 165,000 had broken down with a bro Dale took my call mid-day and was waiting when the tow truck brought my car in a few minutes later. My 2004 TL with 165,000 had broken down with a broken front axle. After a brief consultation, he offered me alternatives and both front axles had been replaced with new ones by the end of the day. I had the use of a beautiful new TLX loaner that I drove until I picked up my car when they opened at 7 the next morning. More

Very positive car purchase at Herb Connolly Acura I had a. very positive and easy purchase of an Acura TLX at Herb Connolly in Framingham MA. The salesma, Dennis Murray was knowledgeable, very helpfu I had a. very positive and easy purchase of an Acura TLX at Herb Connolly in Framingham MA. The salesma, Dennis Murray was knowledgeable, very helpful and make the entire process very streamlined and positive. More

Lack of disclosure about missing key fob prior to purchase. It was only revealed to us after the purchase was complete that the key fob was missing. We consider this both a Safety and Use issue. 1. Cannot ent It was only revealed to us after the purchase was complete that the key fob was missing. We consider this both a Safety and Use issue. 1. Cannot enter the locked vehicle without the alarm going off with just the single key provided; must rush into the vehicle and insert the key into the ignition to get it to stop alarming so the vehicle can be started. A nuisance and dangerous maneuver to do in a hurry. 2.It is dangerous for my wife to not be able to unlock the vehicle from a distance when approaching it in a dimly lit or remote parking lot at night; she always relies on this for her safety. 3.Both the salesman and the sales manager dismissed my complaint as "that's just what we do, if no fob was with the vehicle when we got it, then we don't provide it". This attitude may have been OK if we had been told BEFORE the sale and some provision could have been negotiated. I believe this action was willful deceit. 4. It will cost $160 + $60 to program to acquire a fob from a Subaru dealer. More

Routine Service and Change Fluids I was dealt with courteously and the work was completed properly and on time. When the service needed a couple of extra hours, I was given a loaner i I was dealt with courteously and the work was completed properly and on time. When the service needed a couple of extra hours, I was given a loaner immediately.The overall environment in the service department is friendly and professional. More

Beyond My Expectations - Goodwill Warranty Service Recently, my 2015 Acura MDX rear tail-light stopped working. This is not a cheap and easy bulb fix, but a $400 part plus labor - and I was a couple th Recently, my 2015 Acura MDX rear tail-light stopped working. This is not a cheap and easy bulb fix, but a $400 part plus labor - and I was a couple thousand miles over my warranty. So, I called Herb Connolly and was told to bring the car in so they could take a look. I have always been suspicious and have avoided dealership service departments. Since purchasing the car at Herb Connolly, I only returned once to get my free oil change - all other maintenance was done elsewhere or by myself. I really didn't expect anything other than a big estimate, inclusive of other things that need to be addressed. I brought the car in and Herb Connolly applied a "goodwill warranty extension" and replaced the part at no cost to me! They have earned my future business and I would recommend Herb Connolly to others looking for Sales or Service. More

As always great service Came for oil change and an inspection sticker. After completely checking the car few other services were suggested. Got a loaner and as always, servi Came for oil change and an inspection sticker. After completely checking the car few other services were suggested. Got a loaner and as always, services were completed to complete satisfaction. More

Inspection Sticker I came in because I needed an inspection sticker and I was treated with excellent service. I mentioned I needed a new battery for my key fob and they I came in because I needed an inspection sticker and I was treated with excellent service. I mentioned I needed a new battery for my key fob and they also took care of that for me. I also mentioned how I was in a bit of a rush, and even though I said that my service guy came and asked if I wanted a wash and vacuum and how long it would take. It was a great experience and the staff was super friendly and very attentive. More

Professional and communicative James was very helpful and made my process of buying my car from the test drive an hour before they closed to the handoff to the finance team to final James was very helpful and made my process of buying my car from the test drive an hour before they closed to the handoff to the finance team to finalize the paperwork. James asked me in the beginning if he could text me to stay In touch and he stayed in communication with me even when he was busy with other customers. He made the effort to get my financing lined up with my bank, so I only had to make 1 additional trip to the dealership to drive my new car home. More

Connolly Acura has my back! Connolly service staff are professional, courteous and show real interest in going the extra mile to ensure that safety and performance are always t Connolly service staff are professional, courteous and show real interest in going the extra mile to ensure that safety and performance are always the first and foremost objectives. More