MetroWest Acura

These guys rock I've owned a BMW, AUDI, and now Acura, From a service perspective, these guys are on par if not better. Their attention to detail and professionali I've owned a BMW, AUDI, and now Acura, From a service perspective, these guys are on par if not better. Their attention to detail and professionalism really stands out. Jacob Clew, who I was randomly assigned on my initial visit really made me feel at ease and didn't at all feel like I was being 'taking for a ride' as some may feel at other dealership service centers. He's my go to guy now that I have any issues with my Acura RDX. Kudos to him for taking the time to build a relationship with the customer through honest and attentive customer service. More

Loaner car for a few hours lots done to my RDX Jacob Clew my service advisor explained about what service my car needed and why. He didn’t rush me and he was helpful and polite. The next time I n Jacob Clew my service advisor explained about what service my car needed and why. He didn’t rush me and he was helpful and polite. The next time I need service I will request him! More

Service - Oil Change and Detail My experience at Acura of Framingham was perfect! Great staff great results! Went in for an oil change and detail. Was met by a super professional an My experience at Acura of Framingham was perfect! Great staff great results! Went in for an oil change and detail. Was met by a super professional and friendly representative (forgot his name but he deserves recognition) and was amazed when I got my car back. I brought my own Weather Tek mats that they placed in my MDX for me. Car was like new. Great detail job. Very happy with this place and you should know that every visit is like this. You are all doing a great job. And.....this is coming from someone who used to go to Lexus in Sharon. You are on par with them......if not a bit friendlier : ) More

inconsistent - not all service advisors are the same Back in August, I noticed oil level light came up at 30%. Asked my local Acura/Honda certified service guy about it and he said it's a common problem Back in August, I noticed oil level light came up at 30%. Asked my local Acura/Honda certified service guy about it and he said it's a common problem and take it to dealer. Herb Connolly advisor suggested I change oil and undergo oil consumption test. I brought vehicle back after 1K and 2K - both times service advisor said 'everything is fine'. At 50%, engine level light came on again. Oil dipstick was at lower hole with warm engine. I spoke to service dept. Personnel said to take it in for a look. I inquire what exactly are they going to do and I don't want another oil change and consumption test. A service advisor came on and basically said this is 'normal'. Consuming 1 quart every 1K is acceptable !! That it's time for an oil change after 4800 miles. I pointed out about 50% and his response was the computer is defective and needs to be fix. I finally had enough and said he's giving me the runaround. Basically trying to find excuses to get me off his back. I asked to speak to his supervisor. He replied the supervisor would say the same thing. That he is being 'professional' and this is what he is instructed to say by Acura. I replied this is not acceptable for me. What can I do? He said we cannot do anything w/o seeing the car. I said fine but I do not want another consumption test. He basically repeated so I came in. The first service advisor said I had to wait for service manager to see what he'll do. Should be in twenty minutes. Half an hour later, no service manager so I walked to service area. I asked service advisor what are the options since I had to go to work (had waited 1.5 hrs at this point). Finally another service advisor (older gentleman with accolades - wish I have his name) overheard our conversation, asked for paper work and instructed other advisor to give me a loaner and acknowledged the issue. He pointed out issue is covered under power train warranty. Thank goodness for this guy! Without his intervention who knows what I had to do. Bottom line, I had at least 2 - 3 advisors @Herb Connolly who did not recognize this problem and in my opinion, wanted customer to accept it - either change oil more often or throw up their hands and say nothing we can do. Disappointing to say the least. I give it 2 stars because of old gentleman. More

Extended Warranty SCAM DO NOT PURCHASE AN EXTENDED WARRANTY FROM THIS DEALERSHIP! We purchased one for our vehicle and their finance manager made an error on the inservice d DO NOT PURCHASE AN EXTENDED WARRANTY FROM THIS DEALERSHIP! We purchased one for our vehicle and their finance manager made an error on the inservice date and now they will NOT honor the "legal signed contract" that we have and wanted us to pay another $1511 for the remainder of 2 years! Are you kidding me?? I'm supposed to pay for something that YOU the dealer made a mistake on and will not honor & Brendan Connolly stated he didn't care what our paperwork said. That's great because we just reached out to the attorney generals office for MA & RI & BBB to file complaints because of YOUR mistake Mr. Connolly. It's called a "LEGAL SIGNED DOCUMENT" for a reason sir! More

Stepped up their Service Great experience. As soon as I drove up I was greeted by an associate ( he went to go find my service agent). While waiting for my service agent, the Great experience. As soon as I drove up I was greeted by an associate ( he went to go find my service agent). While waiting for my service agent, the service manager saw me and asked if I was being helped. Very much appreciated the attentiveness to customers. I went to get my regular maintenance and recieved my car on time and clean. Thanks guys! More

Outstanding Am a long time Acura owner (5 cars to date). Recently picked up a 2018 Tech MDX. I picked up on a small issue after I picked the car. They not only Am a long time Acura owner (5 cars to date). Recently picked up a 2018 Tech MDX. I picked up on a small issue after I picked the car. They not only fixed the issue but then offered a free accessory for my trouble as the car was brand new, Its easy to do well when everything is perfect but when they are not, true outstanding customer service will work to exceed expectation. That did that for me in this case. Thank you! More

A team that makes you proud to own an Acura Only had contact with Roger Terry and Kevin Hagerty but I'm sure the whole team is equally incredible. They were thorough, professional, and helpful Only had contact with Roger Terry and Kevin Hagerty but I'm sure the whole team is equally incredible. They were thorough, professional, and helpful in treating my car as if it was their own. They really went above and beyond in accommodating my need for service and my schedule and gave me pride in owning an Acura. More

Always great service at Herb Connolly Acura Thanks to Herb Connolly for another great service experience. From the personalized attention to constant updates/texts, it’s a great place to bring m Thanks to Herb Connolly for another great service experience. From the personalized attention to constant updates/texts, it’s a great place to bring my vehicle. Shout out to my amazing service advisor - Kevin Hagerty as well! More

Excellent Service First time to this dealership. Cindy had my car check out immediately, gave me an estimate and set me up with a loaner. Called me the minute my car w First time to this dealership. Cindy had my car check out immediately, gave me an estimate and set me up with a loaner. Called me the minute my car was ready. More