MetroWest Acura

Oil Change This is bye far the BEST service department. I had a 10 o'clock appointment with Cindy and she greeted me right when I pulled up. They took my car rig This is bye far the BEST service department. I had a 10 o'clock appointment with Cindy and she greeted me right when I pulled up. They took my car right away, and the service was done in a timely manner. Thank you to Paul the Tech, Cindy the Advisor and Mike the dispatcher for all your help. And thank you for the Wash & Vac!!! More

Great experience Great customer service. Very smooth transaction. Jimmy was great. Car was preprogrammed and ready to go when I got to the dealership. Would buy anothe Great customer service. Very smooth transaction. Jimmy was great. Car was preprogrammed and ready to go when I got to the dealership. Would buy another car from Herb Connolly. More

Pleasant I am pleased that Mr Mazzotta takes fatherly advice. The kid has a future. Note to Dealership: knock it off with the upselling of extended power I am pleased that Mr Mazzotta takes fatherly advice. The kid has a future. Note to Dealership: knock it off with the upselling of extended power train warranties. First ask the customer how many years they expect to keep car, then discuss insurance policies if they make sense. You do so well now taking away price negotiations on cars by fairly pricing used cars. do the same with your warranty upsells and you’ll go to the next level. More

Recall service The staff made it very easy to get in and out. The complimentary car wash was unexpected and very nice. They were here to service a number of recalls The staff made it very easy to get in and out. The complimentary car wash was unexpected and very nice. They were here to service a number of recalls and did not try to sell me additional services which weren’t needed More

Friendly and efficient I wanted to get my wife a new car for Christmas BUT only made the decision to do so 2 days before the big day! Negotiations took 5 minutes and the ent I wanted to get my wife a new car for Christmas BUT only made the decision to do so 2 days before the big day! Negotiations took 5 minutes and the entire process start to finish took just 2 hours. Very impressive! I drove away with the car and a big red bow the next morning. The complete surprise went off without a hitch! Thank you Herb Connolly for all your help and expertise! More

Battery was dead Every time I go in, I am treated very well. Jake usually helps me and I think he is outstanding. He takes ownership of the situation and your appoin Every time I go in, I am treated very well. Jake usually helps me and I think he is outstanding. He takes ownership of the situation and your appointment, communicates proactively to keep me updated and shares his advice in a very factual way. He is a big asset to the company. I had to run in for a dead battery and Kevin helped me and got me out quickly with great service. The mechanic Paul stayed to make sure the battery properly cooled down and went over some tips for car care that he didn’t need to. Overall, another terrific experience. Sincere thanks to Paul, Kevin and Jake for always making me feel very welcomed and appreciated. More

Disappointed My overall experience wasn't very good. They didn't do what I expected. My needs and expectations weren't communicated to the technicians. After compl My overall experience wasn't very good. They didn't do what I expected. My needs and expectations weren't communicated to the technicians. After completing the job, it wasn't tested to see if it would work. I had to ask them to check it, and found that it didn't work. Therefore, the vehicle had to be pulled back into the bay which made for a very grumpy technician. The job wasn't completed and I found scratches. Very disappointed. More

airbag light on Jake was helpful. Explained the issue very well. Only slight frustration was how long it took. I Would defiantly use this dealership for service again Jake was helpful. Explained the issue very well. Only slight frustration was how long it took. I Would defiantly use this dealership for service again. More

Great Car buying experience My salesman Craig Bentley was a pleasure to deal with. He is very knowledgeable about the cars and all their features. The dealership is very welcomin My salesman Craig Bentley was a pleasure to deal with. He is very knowledgeable about the cars and all their features. The dealership is very welcoming with a great lounge area with snacks and Starbucks if you have to wait for your car. This is my second purchase from Herb Connolly and I could not be more satisfied More

These guys rock I've owned a BMW, AUDI, and now Acura, From a service perspective, these guys are on par if not better. Their attention to detail and professionali I've owned a BMW, AUDI, and now Acura, From a service perspective, these guys are on par if not better. Their attention to detail and professionalism really stands out. Jacob Clew, who I was randomly assigned on my initial visit really made me feel at ease and didn't at all feel like I was being 'taking for a ride' as some may feel at other dealership service centers. He's my go to guy now that I have any issues with my Acura RDX. Kudos to him for taking the time to build a relationship with the customer through honest and attentive customer service. More