MetroWest Acura

Service Appointment was for an oil change and inspection sticker. Service was excellent, but $350 to clean brakes and replace a valve stem was a bit much. Appointment was for an oil change and inspection sticker. Service was excellent, but $350 to clean brakes and replace a valve stem was a bit much. More

Mullen - Acura MDX A12 Service I had a great service experience on Monday 1/15/18 for my A12 Acura MDX service appointment. Cindy was my service advisor and she was really great to I had a great service experience on Monday 1/15/18 for my A12 Acura MDX service appointment. Cindy was my service advisor and she was really great to work with. They completed the work in a timely manner and were very courteous to work with. More

Great experience People were friendly and knowledgeable...my salesperson, Dennis was laid back, no pressure and answered all questions with ease and patience. He als People were friendly and knowledgeable...my salesperson, Dennis was laid back, no pressure and answered all questions with ease and patience. He also spent a lot of times explaining options of buying or leasing my vehicle. He also explained all the buttons, bells and whistles of my new RDX. Thank you Dennis. More

Service I worked with Jake Clew to address a problem we were having with our RDX. The passenger side rear door locks were not working properly. He got me i I worked with Jake Clew to address a problem we were having with our RDX. The passenger side rear door locks were not working properly. He got me in quickly to inspect and repair. He gave me an estimate of time when I came in and stayed within that for the repairs. He was very friendly and helpful. This was my first experience with the service at this dealership and it was excellent! More

Friendly service Service people are always easy to work with and they are helpful at explaining what needs to be/should be done. The wait can take longer than anticip Service people are always easy to work with and they are helpful at explaining what needs to be/should be done. The wait can take longer than anticipated but if they get too backed up they are willing to give loaner cars for an hour or two which helps out a ton. More

My purchase of Acura TLXR I also would like to mention that my experience with buying my car (John helped me with my purchase) at this dealership was nothing that I experienced I also would like to mention that my experience with buying my car (John helped me with my purchase) at this dealership was nothing that I experienced when I bought a car. The sales person was extremely up front wit hall the facts and queries and was willing to give us our own time to decide rather than pushing his ideas and the whole experience was extremely pleasant and streamlined and stress free. More

My experience with service department Jake helped me with my car on the 8th of January. He was extremely knowledgeable, up front and was very easy to wok with. It was a great overall exper Jake helped me with my car on the 8th of January. He was extremely knowledgeable, up front and was very easy to wok with. It was a great overall experience. More

leasing a vehicle I first spoke to Ethan on the phone and I was set to come in on Saturday. Since I knew it was going to be frigid I stopped by after work on Friday. I first spoke to Ethan on the phone and I was set to come in on Saturday. Since I knew it was going to be frigid I stopped by after work on Friday. Ethan set me up to work with Dennis who couldn't have been any nicer or more accommodating. I wasn't sure whether to buy a used car or lease a new car. Dennis showed me all my options and I decided for me it would be best to lease. I did by a used 2014 RDX in May of 2017 but was in an accident in December and totaled the car. Fortunately I was only banged up but no broken bones. I do feel the car I was driving was a big part of the reason I survived this accident. This is why I wanted to get another RDX. I have always been treated wonderfully whenever I went to Herb Connolly Acura for service. All very nice people. Corbin in the finance department is also a great guy. Very personable and knowledgeable. I highly recommend this dealership to anyone looking for a car. Linda More

battery and deep freeze On Saturday of New Year's weekend, my "replace battery" warning light came on. I made it home and did not drive my car until Tuesday--it started and On Saturday of New Year's weekend, my "replace battery" warning light came on. I made it home and did not drive my car until Tuesday--it started and I drove directly to Herb Connolly, my dealer and service destination. The battery was replaced within the hour and I am now comfortably driving in the (still) deep freeze. Many thanks to al the service/repair/maintenance staff! More