MetroWest Acura

Oil change Came in for an oil change and was presented with great staff. Love the service that’s provided here for my Acura. I get to leave with a nice washed ca Came in for an oil change and was presented with great staff. Love the service that’s provided here for my Acura. I get to leave with a nice washed car! More

100,000 mile maintenance Jake is excellent. He's always up front, honest and explains everything in detail. I never feel pressured to do work that isn't essential. I always as Jake is excellent. He's always up front, honest and explains everything in detail. I never feel pressured to do work that isn't essential. I always ask for Jake because he's done right by me each time. I just had the 100,000 mile maintenance and he went over in detail what was essential that day and what can wait a bit more.He is efficient and answers all questions thoroughly. I'm very happy with Jake and the service people. More

Great experience Efficient and pleasant experience. Jake is great - pleasant, explains things fully. Only negative comment is that the gas was on empty with the loan Efficient and pleasant experience. Jake is great - pleasant, explains things fully. Only negative comment is that the gas was on empty with the loaner car they gave me, so that was aggravating. More

Excellent Couldn't ask for more attention, explanation, or service. It was a pleasure to have Jacob Clew as my Service Advisor. My car looked brand new when I l Couldn't ask for more attention, explanation, or service. It was a pleasure to have Jacob Clew as my Service Advisor. My car looked brand new when I left Herb Connolly Acura. More

A no-nonsense experience for leasing a new car Aside from one mixed signal early in the process, the experience was very straight forward. I was searching for quotes and got a call back quickly fro Aside from one mixed signal early in the process, the experience was very straight forward. I was searching for quotes and got a call back quickly from a Sales Mgr, but unfortunately ended the call with a huge gap in expected vs. quoted. I moved on to another dealership who met my expected price. I then received a second call from Jimmy with a better quote, but I informed him I had moved on. We talked for a while and he really listened to me, ultimately getting creative and offering an option that the other dealer hadn't. From there the process was smooth, but that initial mixed signal is why I'm not rating 5 stars. More

The best! Always professional, always polite and friendly and very well run service department. They have never steered me wrong with purchase or leased vehicle Always professional, always polite and friendly and very well run service department. They have never steered me wrong with purchase or leased vehicles. The service department is excellent--very good communications. And if you wait for your car it is super comfortable--with good coffee and snacks! More

So pleasant! Everyone was friendly and helpful. Cindy is OUTSTANDING and so personable! Car was well serviced and I loved the car wash. Few other cool parts of m Everyone was friendly and helpful. Cindy is OUTSTANDING and so personable! Car was well serviced and I loved the car wash. Few other cool parts of my experience: I was given feedback about a water pump issue that I have to get fixed. I did say I would take the issue to another garage (due to price) and I did not feel badly. LOVE that your staff respects my choices even if it entails me going elsewhere. I also enjoyed a fresh cup of coffee while I waited. Awesome. Left with a big smile on my face. Super experience. Cannot say enough about Cindy. I can get an oil change anywhere, but her level of professionalism and her going above and beyond to ensure I had a great experience is bar none. Thank you for the coupon for a free oil change. I wouldn't have come in unless I had it. I've owned my car for 11 years...It was my favorite oil change experience, if there is such a thing! HA! More

Smooth and enjoyable experience I just had my first general service check-up, oil change, and tire rotation on my new MDX. The whole process was professional and enjoyable. I'm very I just had my first general service check-up, oil change, and tire rotation on my new MDX. The whole process was professional and enjoyable. I'm very happy that I purchased both my first and second Acura MDX from Herb Connolly! More

Great Service. Been coming here for years. Had a large unexpected bill. Jake and the management softened the hit by getting some some discounts applied. Gave me a loaner car to make the day wo Had a large unexpected bill. Jake and the management softened the hit by getting some some discounts applied. Gave me a loaner car to make the day work easier. Very happy with the Acura experience. Thanks Ed Ronan More

James Brown delivered!! Had a wonderful experience and received my car in a timely manner. Mr. Brown was very professional and my car came back looking like brand new. He ev Had a wonderful experience and received my car in a timely manner. Mr. Brown was very professional and my car came back looking like brand new. He even changed the battery in my key for me. I will definite go back to Herb Connolly for all my service needs More