MetroWest Acura

Exceptional Service! I own two Acuras and keep coming back for service with Jake Clew. I trust him completely! He goes out of his way to accommodate me whether it be with I own two Acuras and keep coming back for service with Jake Clew. I trust him completely! He goes out of his way to accommodate me whether it be with dates/time or loaner situations! More

Routine Car Maintenance Had my car in for routine car maintenance. Everyone was very helpful and friendly. Service was quick and done well. Would recommend Herb Connolly A Had my car in for routine car maintenance. Everyone was very helpful and friendly. Service was quick and done well. Would recommend Herb Connolly Acura Service Department More

Great service takes the sting out of the repair bill! I recently dropped off my Acura TL for service. Cindy Cacella and I reviewed what needed to be done, but I also had some questions that she could not I recently dropped off my Acura TL for service. Cindy Cacella and I reviewed what needed to be done, but I also had some questions that she could not readily answer, so Cindy promptly got the service manager involved. The service manager and I took a short test ride to jointly hear and identify a potential issue and I was able to leave in the loaner car (which was ready and waiting) fully secure that my car was in good hands. Now my car is running and driving perfectly again, so thanks to the team at Herb Connolly Acura! More

Great service, handled professionally. I visited due to a recall. Everything was handled very well. I was even given a loaner car when it was determined that the repair might take a long ti I visited due to a recall. Everything was handled very well. I was even given a loaner car when it was determined that the repair might take a long time. Dale was very friendly and helpful. More

Great Experience My overall experience was great! I worked with Ryan and he was very knowledgeable and friendly. I left with a car I’m very happy with! My overall experience was great! I worked with Ryan and he was very knowledgeable and friendly. I left with a car I’m very happy with! More

Extremely pleased Dennis went above and beyond! He took so much time to show me how everything worked, and was so patient! I really enjoyed working with him and he mad Dennis went above and beyond! He took so much time to show me how everything worked, and was so patient! I really enjoyed working with him and he made it a wonderful experience! More

Great service reps Just had my third visit, it’s always been very professional and fast, Cindi was very prompt and polite and had a loaner ready in no time 👍, they a Just had my third visit, it’s always been very professional and fast, Cindi was very prompt and polite and had a loaner ready in no time 👍, they all do a very nice job👍 More

First Class /White Glove Customer Experience! I recently brought my ACURA MDX into the Herb Connolly's Service Department and had an Amazing Experience while there. It all began when I pulled my I recently brought my ACURA MDX into the Herb Connolly's Service Department and had an Amazing Experience while there. It all began when I pulled my vehicle into the Service Bay for my Appointment and was very pleasantly greeted & welcomed by my assigned Service Advisor Dale Gallant. Dale was courteous, friendly & very knowledgeable and was an absolute pleasure to deal with there. He definitely would be a reason why I would consider bringing my vehicle back to Herb Connolly for any other Service. Also the Waiting area was clean and comfortable and I appreciated the Starbucks Coffee that was available there while I waited. By the way...the wait time was way under what I thought it would be, so I was very happy about that too. It was an overall Excellent experience from Start to Finish. Thank you very much! Kind Regards, Brian Foley More

Professional service This was the 3rd dealership that I dealt with to buy my vehicle. Not only did I receive a fair trade in value for my old car, my new vehicle was price This was the 3rd dealership that I dealt with to buy my vehicle. Not only did I receive a fair trade in value for my old car, my new vehicle was priced 3,000$ below similar models at other dealerships. The process was straightforward and the salesman and manager were honest in their dealings with me. I felt like I was treated well and given my options for moving forward in a timely manner. It took less that 3 hours to trade in 1 vehicle, purchase, register and receive the inspection sticker for my new vehicle. I received all of the services at the dealership. I did not need to go to the MA Registry or the insurance company. All paperwork was handled by the professionals at Herb Connolly Acura. The financial piece was handled by Kaitlyn Gibson, and the salesman was Dennis Murray. I would recommend their services to anyone that is in the market for a new or used vehicle. More

Servicing I went for servicing. Servicing was excellent. The car was vacuum cleaned and washed. The Rep was polite, loaned a RDX to go to work. The job was done I went for servicing. Servicing was excellent. The car was vacuum cleaned and washed. The Rep was polite, loaned a RDX to go to work. The job was done on time. I am happy. More