MetroWest Acura

Service Prompt. Friendly. Accomodating. Helpful. Car was clean. Coupon applied when asked. When i called ahead to inquire about a loaner car I was told my ser Prompt. Friendly. Accomodating. Helpful. Car was clean. Coupon applied when asked. When i called ahead to inquire about a loaner car I was told my service was too short by a shuttle could be provided. When i arrived multiple loaners had been turned in and I was given a loaner car for errands. More

The car needed a variety of things fixed and all was complet Dale handled the issues with my car calling with daily updates and details. He was very easy and friendly to deal with. The dealership is nice and c Dale handled the issues with my car calling with daily updates and details. He was very easy and friendly to deal with. The dealership is nice and clean. More

Purchase of used vehicle I recently purchased a used vehicle from Herb Connolly Acura. I couldn't have asked for a better experience. The sold me a solid vehicle. They gave I recently purchased a used vehicle from Herb Connolly Acura. I couldn't have asked for a better experience. The sold me a solid vehicle. They gave me receipts for all work done in their service department. They made sure they gave me a safe and reliable vehicle. Can't thank them enough. And the price was great too. More

Pleasant and professional All the staff was very pleasant. I received updates on the progress and estimated completion. The waiting area was comfortable. Overall it was a great All the staff was very pleasant. I received updates on the progress and estimated completion. The waiting area was comfortable. Overall it was a great experience. More

check up & inspections sticker Awesome service, car was clean and well taken care of as usual. The service and time I got my car back was excellent. Thank you Acura!! Awesome service, car was clean and well taken care of as usual. The service and time I got my car back was excellent. Thank you Acura!! More

Worth the trip! It goes without saying that the purchase of my new MDX is by far the best car I have ever owned! I have driven many different models of luxury cars an It goes without saying that the purchase of my new MDX is by far the best car I have ever owned! I have driven many different models of luxury cars and my experience at Herb Connolly Acura, not only the sales side but the service department has been worth the hour it takes me to drive from NH to MA! More

Purchased pre owned Acura I had a wonderful experience working with Dennis Murray and team at Herb Connolly Acura. Dennis was very knowledgeable, honest and patient. I had been I had a wonderful experience working with Dennis Murray and team at Herb Connolly Acura. Dennis was very knowledgeable, honest and patient. I had been shopping for several months and working with Dennis was low stress and very helpful. I would recommend Dennis and this dealership to amyone buying new or pre owned! Peter More

Herb Connolly Acura WORST BUYING EXPERIENCE EVER! My experience is with Herb Connolly Acura and NOT Herb Connolly Chevrolet. Bottom line is that promises were made but NEVER kept. I received a "We Ow My experience is with Herb Connolly Acura and NOT Herb Connolly Chevrolet. Bottom line is that promises were made but NEVER kept. I received a "We Owe" for "Proper Hood Alignment" from the FIRST day I started to do business with the dealer. The hood latch failed to work so it as replaced prior to picking the vehicle up. I had the vehicle for 4 days and the hood latch failed again popping up while driving the vehicle. The vehicle was towed to their service department/body shop and remained there for 11 days. There was also an issue with a noise under the hood when it was taken for a test drive. I was promised that would be taken care of. When I finally got the vehicle back I asked the service manager if they fixed the noise under the hood and was told it was the upper control arm causing the noise but it wasn't considered a safety issue by Connolly so it would not be, and wasn't fixed. I took the vehicle to an independent auto dealer from the vehicle manufacturer and was told that the noise wasn't from the upper control arm but instead a blown bushing and links on the sway bar which the manufacturer's dealership said was a $255 repair retail. I paid over $16000 in CASH and not only did they NOT fix the issue they never even looked at it while it was in their shop for 11 days. If they HAD looked at it they would have known it was the sway bar bushings and links and NOT the upper control arm as I was told by the service manager. The vehicle manufacturer's service center told me that the vehicle was a "DEATH TRAP" and should NOT have been sold the was it was. The hood latch which Connolly changed 3 times that I was told about was NOT the issue. The issue was that the hood was IMPROPERLY ALIGNED and that no matter how many latches were replaced the problem would NEVER be resolved UNTIL THE HOOD WAS PROPERLY ALIGNED AS PROMISED IN WRITING from Herb Connolly's Service Manager for which, as already stated I received on day 1 in the buying process. They say that even though the vehicle only has 700 miles on it (of which 200 are from driving back and forth to Connolly's for repairs) they are now telling me that I am outside of the lemon law which is incorrect as I have already spoken with the Massachusetts Attorney General, Better Business Bureau, and Consumer Advocate Groups as well and will be speaking with them again. I did contact Herb Connolly Chevrolet to speak with the Connolly Brothers directly (Chris in particular) as it is their business which they tell me is very family centered and working to do everything thy can to make each customers' experience a good, and happy one. DON'T believe that for one second. Once the check clears you're on your own. Do yourself a favor and find someone else to do business with. I will not add names as I don't want this to be considered personal. I'm just relaying my experience for the world to see. Almost forgot, the vehicle FAILED to pass the RI State Inspection and Connolly STILL WON'T FIX THE ISSUES AS PROMISED More

Great experience The sales person listened to what we wanted and showed us exactly what we asked for making the experience a positive one. The finance person was thoro The sales person listened to what we wanted and showed us exactly what we asked for making the experience a positive one. The finance person was thorough explaining all options and promptly processed our choices. Great experience, we will be returning customers. More

Best Car shopping Experience Ever! From start to finish, our sales associate Hale was amazing! He was funny, personable, and most of all, truthful. He was very genuine and was very hone From start to finish, our sales associate Hale was amazing! He was funny, personable, and most of all, truthful. He was very genuine and was very honest with us. We purchased a used vehicle from the lot that wasn’t even an Acura and we received the same great service as if we bought something brand new from them. We had a couple of issues with the vehicle right after purchasing it and they were handled immediately and completely. Brendan Connelly did not hesitate to get involved and lend a hand when things weren’t quite going as we had hoped. Michael Burns made sure that all our issues were addressed and they provided me with a beautiful loaner car while the work was being done. Hale was not happy until we were completely satisfied with our service. Overall the experience was outstanding! More