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MetroWest Acura
Framingham, MA
1,521 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,521 reviews
August 05, 2019
Exceptional service Mike in the service department took the time to explain the recommended service that was to be preformed on my vehicle. He was true to his word on the Mike in the service department took the time to explain the recommended service that was to be preformed on my vehicle. He was true to his word on the wait time. More
by mudhole
Employees Worked With
Mike in the service dept
August 01, 2019
Great customer service I thought my appointment was 12:30 but it was 2:30! They didn’t flinch. Said they would make it work and they did. Great comfortable waiting area with I thought my appointment was 12:30 but it was 2:30! They didn’t flinch. Said they would make it work and they did. Great comfortable waiting area with phone chargers, beverages and snacks. Felt very comfortable there and made waiting for my car so easy. Friendly professional service. Six out of five ?? ‘s! More
by Acurardx2019
Employees Worked With
John Delmonaco, Jimmy Goon, Dennis Murray, Gil Berkman, James Pirkey, Craig Bentley, Ryan Gorman, Ethan Rawson, Ryan Mcllelan, Brian English
July 31, 2019
Safety Recall Service The service department is professional, friendly and efficient! The safety recall work was performed in less time than expected and they kept me up- The service department is professional, friendly and efficient! The safety recall work was performed in less time than expected and they kept me up-to-date with text messaging. More
by PMMBBB
Employees Worked With
Kevin and Jim Brown in service
July 19, 2019
Used vehicle great help I was online looking at Toyota RAV4’s and I received a call from Hale Hack about one in stock on a Sunday he calls me. I then went looked at it and we I was online looking at Toyota RAV4’s and I received a call from Hale Hack about one in stock on a Sunday he calls me. I then went looked at it and went for test drive and made an offer and purchased the vehicle with an additional 100,000. mile warranty. About a week went on and I used the A/C then I heard a squeal from the vehicle. I brought it in to check it and it was a wet day and no noise was found, another time they were replacing a gasket on the exhaust. It was a hot day and was it ever making noise. I went to pick it up and Mike from service was saying it needed an alternator, other pulleys and parts. A little confusion after that with service till the Service Manager James Brown said he would look into it. He then gave me a loaner car very nice TLX and send it in for service. One day later I was given my suv back with no noise. The bill to do the repairs was close to 2000.00 they covered the whole service. After I bought a used vehicle less than 10,000.00. I am very impressed and will be bringing all my sales from there they stand behind any product they promote at any price. 5 star. More
by Happy camper
Employees Worked With
James Brown, Mike and Julian in service, Nick Mazzotta, Hale Hack
July 19, 2019
Once Again Herb Connolly ROCKS! I just love my car...it is my baby and when I accidentally backed into a poll I was furious with myself! (so NOT like me!) But when I called James Br I just love my car...it is my baby and when I accidentally backed into a poll I was furious with myself! (so NOT like me!) But when I called James Brown in Service, he did not miss a beat and told me to call the Body Shop there at HCA. I did and Bill Cuddy was prompt, courteous and quick to make me feel better that "they got this and would make my car good as new". And he was right....they did! They were very accommodating about getting it done on my schedule, in the time they said it would take and it looks brand new. I am so glad I went to HCA for ALL my Service and Body Shop needs...they are the BEST! More
by BHamlin
Employees Worked With
Bill Cuddy, James Brown
July 09, 2019
Wonderful Experience with Herb Connolly Acura! We are loving our new MDX and had a fantastic experience with Jimmy Goon and Josh Weikel, both treating us kindly and professionally through the entir We are loving our new MDX and had a fantastic experience with Jimmy Goon and Josh Weikel, both treating us kindly and professionally through the entire process!! More
by shermaco
Employees Worked With
Joshua Weikel, Jimmy Goon, Nana Hagan
June 06, 2019
Another great service visit Once again I was well taken care of by Jim and his team at Herb Connolly Acura in Framingham. That is why I keep going back. Things get done right the Once again I was well taken care of by Jim and his team at Herb Connolly Acura in Framingham. That is why I keep going back. Things get done right the first time. Keep doing what you’re doing. It works and brings your customers back. Thank you More
by ROSEMCAHILL
Employees Worked With
Kevin Hagerty , Gil Berkman
June 06, 2019
Herb Connolly Acura, above and beyond! Great team! Love my new RDX! Working with them was truly a pleasure. Will be back to continue servicing my car with their service team. Great team! Love my new RDX! Working with them was truly a pleasure. Will be back to continue servicing my car with their service team. More
by 250toRDX
Employees Worked With
Jimmy Goon, Nana Hagan, Nick Mazzotta, Hale Hack, Brian English
June 04, 2019
Great service as always Mike explained all the details regarding the service that would be performed. Pointed out few issues and suggested what needs to be done earlier (safe Mike explained all the details regarding the service that would be performed. Pointed out few issues and suggested what needs to be done earlier (safety reasons) and what can wait. Reliable and great experience. More
by Acura Driver
Employees Worked With
Mike (Service)
June 03, 2019
Good people, good service! They think about the customer. I believe they communicate well and honestly and understand it's all about the customer Period! Thanks mark Bonifaci They think about the customer. I believe they communicate well and honestly and understand it's all about the customer Period! Thanks mark Bonifacio. Mb More
by Mbonifacio
Employees Worked With
Dale
