MetroWest Acura

Great service Came in unannounced with an air bag system alert. They took it, looked, assessed, ordered the sensor and gave me a loaner. Jeremy was great. Came in unannounced with an air bag system alert. They took it, looked, assessed, ordered the sensor and gave me a loaner. Jeremy was great. More

This is the best dealership i have ever visited. Great facility and every person i came into contact with was friendly. Jimmy clearly was a professional interested in establishing long term connections. R facility and every person i came into contact with was friendly. Jimmy clearly was a professional interested in establishing long term connections. Really appreciated the tutorial of the cars features after purchase. More

Courteous, professional, on time and honest. Cannot ask for a better experience and this service department obviously has great leadership. I needed the most up to date service and they gave me a loaner t for a better experience and this service department obviously has great leadership. I needed the most up to date service and they gave me a loaner to use because it was overnight. My car was immaculate when I picked it up! More

Herb Connolly Acura is the Best of the Best Herb Connolly Acura has the best service staff and most knowledgeable honest sales staff around. We purchased our new 2020 MDX from them and shopped Herb Connolly Acura has the best service staff and most knowledgeable honest sales staff around. We purchased our new 2020 MDX from them and shopped 4 Acura dealers and they were by FAR the easiest and most straight forward of them all. We have owned several Acuras and have always serviced with HCA but this was the first one we bought from them and we should have used them every other time. No gimmicks, they worked with our budget/wants and found us something that made sense. It was quick, easy and heads and tails a better experience. Their delivery process also makes a huge difference, we never had someone so thoroughly explain the features of the car to us on previous purchases. More

Great Buying Experience. Jimmy Goon was awesome, pressure-free, knowledgeable, and very helpful with my buying experience. During a time that is very busy (end of year) at eve Jimmy Goon was awesome, pressure-free, knowledgeable, and very helpful with my buying experience. During a time that is very busy (end of year) at every dealership that I went to - Jimmy and the Herb Connolly Team made the experience much better than the other Acura Dealerships I was speaking with. They were flexible where others were not. I am not a fan of the buying experience to begin with, but the way they do theirs made a huge difference. The experience was very structured, organized, and seamless. THANKS for a great experience, look forward to the next purchase with you all! More

Service was great, staff was helpful and polite! Service was done in a timely manor. I did not have to wait and service rep was very accommodating. My car came back to me clean, vacuumed and running great! was done in a timely manor. I did not have to wait and service rep was very accommodating. My car came back to me clean, vacuumed and running great! More

RAN MY CREDIT WITHOUT PERMISSION!!!!They LIED to me RAN MY CREDIT WITHOUT PERMISSION!!!! They LIED to me about the finance process then BLAMED ME. Do NOT finance here!! I originally told them I wa RAN MY CREDIT WITHOUT PERMISSION!!!! They LIED to me about the finance process then BLAMED ME. Do NOT finance here!! I originally told them I was going to get financing on my own because I didn’t want my credit ran more than once. I was promised they would only run my credit as a soft inquiry through the dealership (does not affect credit) and one hard inquiry through the bank I told them to go through. I saw that they ran it twice and called to complain. They blamed me and told me that’s how they did it. I came into the dealership and they ran my credit a third time. When I filed through the BBB they lied and said I have them permission. Absolutely DO NOT FINANCE HERE!!! More

Dependable, efficient and easy, as always. Had a 60,000 mi + A1 Service done. Scheduling was easy, stayed at dealership while the work was done and was able to do my own work in the quiet room Had a 60,000 mi + A1 Service done. Scheduling was easy, stayed at dealership while the work was done and was able to do my own work in the quiet room in the dealership. No problems, everything done in the amount of time I was told, and no issues. Always feel that my car and I are well cared for whenever I take it in. Every person I've ever dealt with over more than a decade of going there has been friendly, helpful and accommodating. More

Service department went above and beyond. Needed oil change and a small repair in body work. Found I needed break work. Was leaving town, but Kevin arranged to have car dropped off at house w Needed oil change and a small repair in body work. Found I needed break work. Was leaving town, but Kevin arranged to have car dropped off at house when work was done. Work was done on time, car was delivered to house. Exceptional service. Thank you! More

Hale was an amazing sales person . He went above and beyond to make sure I was getting everything I wanted. Nick was very informative and a pleasure to work with. beyond to make sure I was getting everything I wanted. Nick was very informative and a pleasure to work with. More