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MetroWest Acura
Framingham, MA
1,521 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,521 reviews
January 08, 2021
Have my RDX’s infortament system replaced. People is very friendly, and they solve the problem. Had a loaner same as my own car during repairing. Would be nicer if they can have a cafeteria within the store. friendly, and they solve the problem. Had a loaner same as my own car during repairing. Would be nicer if they can have a cafeteria within the store. More
by Yan Ma
Employees Worked With
Cindy
January 04, 2021
Customer service is exceptional. Kevin was responsive to my needs and I felt like my satisfaction was his number one priority. Friendly and warm environment. my needs and I felt like my satisfaction was his number one priority. Friendly and warm environment. More
by tjvocatura
Employees Worked With
Kevin
December 30, 2020
Exceptional service every visit. My service rep, Kevin, always goes above & beyond with communication on work that needs to be done on my car. He also ensures any savings/deals that is available are always always goes above & beyond with communication on work that needs to be done on my car. He also ensures any savings/deals that is available are always applied...which I appreciate! Service time is always a reasonable turnaround time and if not then they accommodate with a loaner which is a great perk :) More
by Tai Moore
Employees Worked With
Kevin
December 23, 2020
People are always friendly. The place is always clean . Good customer service all over . Never have issue there. Great experience overall with the service . A Good customer service all over . Never have issue there. Great experience overall with the service . A More
by MEANLORI14
Employees Worked With
Can’t remember
December 21, 2020
Service was fast, friendly and efficient. I was greeted by Mike as soon as I arrived and my vehicle was ready for pick up when I returned. Jim Brown was very helpful in getting my repair done properly. by Mike as soon as I arrived and my vehicle was ready for pick up when I returned. Jim Brown was very helpful in getting my repair done properly. More
by jfh
Employees Worked With
Jim Brown and Mike in the Service Department
December 21, 2020
First class treatment, very friendly staff. They always make us feel like valued clients. We always know what’s happening with our RDX throughout the process. Happy Holidays. make us feel like valued clients. We always know what’s happening with our RDX throughout the process. Happy Holidays. More
by donfrancy
Employees Worked With
Jimmy Goon
December 12, 2020
Mike was wonderful to work with. Very pleasant and kind. Everyone at this dealer in the service department has been great. I will definitely be back! Everyone at this dealer in the service department has been great. I will definitely be back! More
by Amy Ghera
Employees Worked With
Mike
December 12, 2020
Exceptional! From the first on line response to driving out of dealership a day later in our 2018 Acura MDX! We could not be happier! out of dealership a day later in our 2018 Acura MDX! We could not be happier! More
by StaceyISullivan
Employees Worked With
Mike and Cam, Brian English
December 11, 2020
Professional and expeditious. I came in for my regular 6 month service, oil change, etc. The service manger greeted me and Mr Brooks handled my service request in a courteous and professional manner. month service, oil change, etc. The service manger greeted me and Mr Brooks handled my service request in a courteous and professional manner. More
by ALLENWHITESTONE
Employees Worked With
Michael Brooks
December 03, 2020
Simple service visit. No surprises. Work done as promised. Waiting in the lounge was comfortable and productive (wifi/tv) as usual. Actually, I found the TV show about Full Custom Garage to be hig promised. Waiting in the lounge was comfortable and productive (wifi/tv) as usual. Actually, I found the TV show about Full Custom Garage to be highly entertaining. More
by bm
Employees Worked With
James Brown
