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MetroWest Acura

Framingham, MA

4.6
1,521 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids. At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle. At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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500 Worcester Rd

Framingham, MA

01702

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Showing 1,521 reviews

February 25, 2021

I was greeted right away, explained the services I needed and my car was ready and clean in the expected time. Mike was my service guy, very friendly. More

by michelleshapiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Goon
February 19, 2021

Excellent experience as a first time buyer. Staff in every department were super helpful and friendly. This family own business is incredibly professional and fair. I would definitely recommend Herb Con More

by gewenj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cam Tully, Josh Weikel , Jimmy Goon, Nana Hagan, Gil Berkman
February 15, 2021

Excellent overall service. I was notified every step of repairs. James even arranged for after hours pickup of my car. I have always had outstanding service at this dealership. Thanks! More

by Donald.gedarovich1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James auto technician
February 11, 2021

The service department at Herb Connolly is the best I’ve ever dealt with! They staff are knowledgeable, friendly, accommodating and trustworthy. The service performed on my car is always done well and the p More

by SWIMFAN59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Brown is GREAT!
February 07, 2021

Cindy Cacella was extremely helpful and professional. She explained everything that was done and what needed to be done. Thank you Cindy for your help. More

by yumax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Cacella
January 30, 2021

Kevin did a great job. he explained everything, service was quick and on time. no waiting. the car was thoroughly cleaned. the price was reasonable. More

by al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
January 23, 2021

Jim Brown and his service advisors Kevin, Cindy and Mike are always great to work with! I made an appointment online for my squeaky brakes and I was all set in about an hour and it was covered by warranty! More

by JimmyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hagerty, Jimmy Goon
January 20, 2021

I have always had a good experience at the dealership. I do all of my repairs & maintenance there unless it is an emergency. The service folks are always very pleasant & explain what needs to get done. They More

by dsm4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy in Service
January 14, 2021

I had a good buying experience with this dealership but since then have been very disappointed. I am owed a refund for a warranty I purchased and it has been months now and they still owe me. I am now not More

by CTBuyer
Customer Service
Recommend Dealer
No
Employees Worked With
Jose Wells, Dennis Murray
Jan 15, 2021 -

MetroWest Acura responded

We are very sorry to hear that and would like to resolve the issue for you. Please email the sales manager, Nana Hagan (nhagan@herbconnolly.com) directly and he will help you through the process. Thank you!

Jan 15, 2021 -

CTBuyer responded

Hello, I actually did escalate this issue to Mr. Hagan and emailed him three days ago and have received no response to date. Thank you

January 11, 2021

The service was awesome and very fast! Thanks so much! Service technician was very friendly as well! Very convenient and easy process! Thanks again! Will definitely come back if need be! More

by merullo1185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but he was working at desk #3
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