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Metro Toyota

Kalamazoo, MI

4.4
1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

February 11, 2020

Sad to see my Jeep at twice the amount of what we we given as a trade in. I had a warranty option that we purchased. After the purchase we found out everything would have been covered under that warran More

by stephanie160
Recommend Dealer
Yes
Employees Worked With
Shayna Phillips
February 10, 2020

Friendly Shayna was very helpful in finding the exact car I wanted without me having to “settle “ for the easiest car to find. Although the delivery took longe More

by Charlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Wohlford, Shayna Phillips
February 07, 2020

Shayna is wonderful Shayna bent over backwards to help me buy my car at the last minute before the dealership closed. We live in Florida and they were great in getting o More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayna Phillips
Feb 20, 2020 -

Metro Toyota responded

Nancy, Thanks you for taking the time to complete the survey and say some nice words about your purchase experience with Shayna and Metro. Shayna is an awesome asset to Metro, we are pleased to hear she went over and above to make your purchase experience a pleasant one. We really appreciate your nice comments and your purchase! Best Regards, Team Metro.

February 07, 2020

It was an amazing experience to work with Shayna at Metro Toyota. I could not have asked for better customer service! She was very kind and took the time to listen what I was interested in and what vehicle w More

by CMD
Recommend Dealer
Yes
Employees Worked With
Shayna Phillips
February 07, 2020

Shayna listened to me when I said what I wanted and didn’t try to sell me anything different or push any extras. She took the time to find the exact vehicle I wanted and also helped me get everything More

by HOCKEYTIME97
Recommend Dealer
Yes
Employees Worked With
Shayna Phillips
February 07, 2020

Shayna and Toyota have shown commitment and service at a level I’ve never expected or experienced before. I’m grateful for the energy and personal attention that keeps me referring friends and family to Toy More

by tvanderschie
Recommend Dealer
Yes
Employees Worked With
Shayna Phillips
Feb 20, 2020 -

Metro Toyota responded

Thank you for the kind words about your purchase experience here at Metro, and your nice words about Shayna. Shayna is a real asset to Metro Toyota and we are glad to have her here on our sale team! We appreciate you taking the time to complete the survey and your comments, many happy miles in your new Toyota! Best regards, Team Metro!

February 06, 2020

First-time buyers at Metro Toyota We feel as though we were treated fairly and were comfortable with the terms and agreements in purchasing our used vehicle. We never felt any pressure More

by Cricket
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Jon Griffith, Tony McAdam
February 06, 2020

I recently purchased a new Tundra from Metro Toyota and could not have had a better experience !! Ryan St. Clair is the consummate professional he Along with Jon Griffith from finance made it a Great Exper More

by Ron$$$$
Recommend Dealer
Yes
Employees Worked With
Jon Griffith, Ryan St. Clair
February 04, 2020

Ken created a seamless deal for me. I let him know what I was looking for and he contacted me with the perfect option. He even found the perfect car mats to match my used car purchase! More

by Liceagas
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
February 04, 2020

I am very happy with my purchase. Ken was very nice and answered all my questions. I highly recommend buying from Metro Toyota. They do a good job to get you the best deal possible. More

by sookiebell1
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Jon Griffith
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