Metro Toyota
Kalamazoo, MI
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Always Great This place has always been great to me. I don't know if my service is always great because I got to know some staff over the years but Scott Pugsley a This place has always been great to me. I don't know if my service is always great because I got to know some staff over the years but Scott Pugsley and Tyler Tufts are always a great person to work with. I've got to know Scott over the past few months with routine maintenance and maintenance. He always tends to remember what type of car I drive and know what kind of maintenance I need. Gets me in and out within 5 mins and will always be done with my car in under 2 hours. Great group of people overall as well still working safely and efficiently during the COVID-19 lockdown. More
Lease to Loan Jon was extremely helpful in getting our loan processed during COVID 19. He was very professional and made sure we understood everything prior to sig Jon was extremely helpful in getting our loan processed during COVID 19. He was very professional and made sure we understood everything prior to signing paperwork. We chose to go to the dealership to sign but was given the choice to have a courier bring paperwork to us. We were in and out of the signing process in less than 15 minutes. Metro is definitely our go to dealership! More
This is what customer service should be We called to look at a few vehicles at Metro Toyota. We dealt with Andy who was personable, knowledgeable and efficient in helping us select the right We called to look at a few vehicles at Metro Toyota. We dealt with Andy who was personable, knowledgeable and efficient in helping us select the right car. He made the process simple and enjoyable. He and the finance Manager stayed late to help me get into a vehicle that made sense. It was a genuine experience and I will definitely seek Andy when i'm in the market for another vehicle. A+ for the Team at Metro-Toyota. More
Thank, ryan! Ryan was wonderful to work with. Easy-going, no pressure, and very knowledgeable about the cars we were interested in. He shared his honest opinion Ryan was wonderful to work with. Easy-going, no pressure, and very knowledgeable about the cars we were interested in. He shared his honest opinion and didn't try to "upsell" us on the most expensive make that we were looking at. Upon completion of the sale, he made sure to let me know that we could reach out to him at any point with any questions, which proved to me that he was not just interested in making a sale, but seemed genuinely interested in making sure we we remain happy with our purchase long after signing the paperwork. We had a great experience with Ryan and Metro Toyota, and would gladly go through them again for a future vehicle purchase. More
Blane was amazingly patient, kind , and down to earth. He informed, and guided me through the whole experience. I was not a fan of car shopping, salesman or dealerships. Now I have a forever place, & a b He informed, and guided me through the whole experience. I was not a fan of car shopping, salesman or dealerships. Now I have a forever place, & a buyers assistant that I can refer my family & friends too. More
10/10 service from Adam. He was very helpful and patient while guiding me through the car buying process for the first time. Cory took the time to lay out all the numbers and make sure we understood everyth while guiding me through the car buying process for the first time. Cory took the time to lay out all the numbers and make sure we understood everything before signing. More
Excellent experience This was our first time at this dealership but not our first time purchasing a vehicle outside of Indiana and at least a 2 1/2 hour drive from home. B This was our first time at this dealership but not our first time purchasing a vehicle outside of Indiana and at least a 2 1/2 hour drive from home. Blane was very courteous and we were impressed that when we arrived, he had the truck we wanted to test drive parked near the front door and he was waiting outside to greet us. After our test drive he even showed my husband a few features about the truck that we were not aware of. This is definitely a dealership that we would be willing to drive the distance to deal with again. More
Second time working with Tim. He cuts to the chase. Finds out what I want. Told me what documentation I would need. Easy. And I’ve already told others about Tim. Saw Finds out what I want. Told me what documentation I would need. Easy. And I’ve already told others about Tim. Saw More
An Excellent Sales Consultant Makes All The Difference Working with Ken Karakula was a pleasure! He is honest, straightforward, sincere and extremely helpful and informative! Things were completed expe Working with Ken Karakula was a pleasure! He is honest, straightforward, sincere and extremely helpful and informative! Things were completed expediently and with accuracy. Jon Griffith was also helpful, thorough, and completed our paperwork quickly. We appreciated their efficiency and working with such personable individuals. Great experience! More
Excellent Did great job assisting us with our choice in quick efficient fashion. Did excellent job going over the vehicle. Helped to surprise our son for his bi Did great job assisting us with our choice in quick efficient fashion. Did excellent job going over the vehicle. Helped to surprise our son for his birthday. More