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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

January 20, 2018

Great experience I went into Metro Toyota looking to get a new to me car. I have never owned a Toyota but Ken and the staff was very helpful and made the car buyer exp More

by K123
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Jan 22, 2018 -

Metro Toyota responded

On behalf us all of us at Metro Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ken. We will be sharing your feedback among our team. Enjoy your new car and please come visit us again soon!

January 19, 2018

I love this man Made everything very easy and effortless. Didn't feel pressured to buy anything and helped me with my million questions. I would definitely refer anyo More

by Laurenblock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Robertson
Jan 22, 2018 -

Metro Toyota responded

We couldn’t be happier that Tim provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Metro team. We hope you are enjoying your new car, please come back to visit anytime!

January 19, 2018

Tim made everything easy Buying a new vehicle can be very nerve racking, scary, and annoying. My entire experience at Metro was fantastic!!! They all made me feel at home and More

by tundradood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Cole, Tim Robertson, Mike Disher
Jan 22, 2018 -

Metro Toyota responded

Congratulations on your new Tundra! Thank you for taking the time to write about your experience. It is wonderful to hear that Tim, Mike, and Brad were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

January 19, 2018

Great Customer Service Everyone was friendly, and helpful. Aaron answered all my questions and never pressured me to make a decision. He was able to find a vehicle that matc More

by Lthreekazoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Griffith, Aaron Pennock
Jan 22, 2018 -

Metro Toyota responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Metro Toyota. We wish you safe travels in your new car and look forward to seeing you again soon!

January 18, 2018

Great Customer Service Dean was courteous, knowledgeable and very helpful as he worked efficiently to get the vehicle we were hoping for. Zeb was kind and willing to take t More

by Team Brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Lukasik, Dean Kepol, Zeb Olsen
Jan 22, 2018 -

Metro Toyota responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Metro Toyota with only the best there is to offer. It’s so nice to hear that Dean, Zeb, and Adam helped to make your experience such a positive one. Enjoy your new car!

January 18, 2018

Great experience! I came in looking to see what was available and Tim helped me get a great deal on the most beautiful Tacoma. I would highly recommend working with Tim More

by Justin D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Robertson, Mike Disher
Jan 22, 2018 -

Metro Toyota responded

Thank you so much for sharing your experience with Metro Toyota! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new car. Tim, Mike, and the team will be thrilled to hear your feedback!

January 17, 2018

Great customer service Alex was extremely professional and very knowledgeable... and a pleasure to work with. He answered all of my many questions. There was no pressure t More

by Katherine R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Disher, Alex McNett
Jan 22, 2018 -

Metro Toyota responded

Congratulations on your new Lexus! Thank you for taking the time to write about your experience. It is wonderful to hear that Alex was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

January 17, 2018

The Metro Toyota Sales staff are awesome! After searching for a long time to figure out what vehicle we wanted, We ended up at metro and are very glad we did. Ted Shipp and Jon Griffith went More

by J Huff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Jon Griffith
Jan 17, 2018 -

Metro Toyota responded

Thank you for choosing Metro Toyota! Jon and Tedd are true assets to the Metro team and will be pleased to hear you enjoyed your hassle-free buying experience with them. We look forward to serving you for many years to come.

January 16, 2018

AMAZING EXPERIENCE! First time buying a car and didn’t really know too much. The sales staff was so amazing and extremely helpful with the financing and figuring out what More

by Adoorlag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Disher, Alex McNett
Jan 17, 2018 -

Metro Toyota responded

Thank you for choosing Metro Toyota for your first time buying a car! We look forward to working with you for many years to come!

January 15, 2018

Typical Dealership. I purchased a certified Highlander and on the way home from the dealer notice a chip in the windshield. Contacted the dealer the next morning to be t More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Jan 15, 2018 -

Metro Toyota responded

Thank you for this candid review and for choosing Metro Toyota. On behalf of our team I want to apologize for the inconveniences you experienced with us after your most recent purchase. Thank you for bringing these issues to our attention, we hope to see you again soon.

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