
Metro Toyota
Kalamazoo, MI

Filter Reviews by Keyword
By Type
Showing 1,562 reviews
My first NEW car in 23 years--a "Ruby Flare Pearl" Camry SE! My wife was ready to buy a new silver Camry, so I went along for the ride. We met Tim Robertson for the first time and found him knowledgeable, helpf My wife was ready to buy a new silver Camry, so I went along for the ride. We met Tim Robertson for the first time and found him knowledgeable, helpful, friendly and creative. As my wife picked out another silver Camry LE, I made the mistake of mentioning to Tim that, if I were going to buy a new car, I certainly wouldn't get one of those "dull" colors and that I especially liked Toyota's 2018 signature "ruby flare pearl." When we came to pick up the silver Camry, Tim just happened to have a red SE parked next to it. Long story short: we left with TWO Camry's. My one-word assessment of the 2018 Camry is SOLID. Beyond that, it has the ride and handling qualities of more expensive cars, and the styling of the SE--inside and out--makes it a standout. I highly recommend Tim Robertson. He really knows the details. Also, you might want to consider leasing. More
Dave is an excellent salesman. Dave is friendly and while explaining the features of the vehicle and the financial terms and conditions of sale and purchase. He clearly acts in the Dave is friendly and while explaining the features of the vehicle and the financial terms and conditions of sale and purchase. He clearly acts in the best interests of Metro Toyota but does so politely and honestly and politely. We were tempted to walk as the vehicle we like exceeded our intended "price limit". But, we felt so comfortable and were impressed with Dave's treatment of us and his willingness to find us a comparable lower priced older model we decided to spend the extra money and are glad that we did. We also made the purchase because we are aware of the fine maintenance and repair service of Metro from past experience. More
VERY helpful and trustworthy! Ryan has been working with me for about a week or two looking at cars, it was my first experience looking for cars and he was very patient and helpful Ryan has been working with me for about a week or two looking at cars, it was my first experience looking for cars and he was very patient and helpful during this whole process! He got a car for my family that was in my price range, had everything I was looking for and put everything I had to say into mind! He was also great with my anxious son who didn’t like sitting while Mom filled out paperwork, that was incredibly helpful and such a relief! Thanks Ryan! Mike was also incredibly helpful and really patient with me asking questions over and over again, he did an excellent job explaining things for me to understand. More
Always a GREAT experience!! The entire Metro team has always been friendly and helpful but never pushy. I would highly recommend them to anyone looking for new or used vehicle. The entire Metro team has always been friendly and helpful but never pushy. I would highly recommend them to anyone looking for new or used vehicle. More
Very Good Experience Tedd Shipp was extremely helpful and easy to talk with during our purchase of a vehicle. His knowledge and guidance in the process was actually fun! Tedd Shipp was extremely helpful and easy to talk with during our purchase of a vehicle. His knowledge and guidance in the process was actually fun! We hate the process of buying a vehicle but knowing what we wanted, Tedd was accommodating to get us to a point we could agree on. While we did not intend to purchase a vehicle that day and didn't have all necessary information for a trading in and purchase transaction, we test drove and went home with the vehicle we wanted painlessly. Financing a vehicle is not fun but Mike Disher made the process just as enjoyable as Tedd did! In less then 4 hours we were on our way home satisfied and happy having a normally dreadful process done in a pleasantly surprising manner and time frame. We would go back but hopefully not for some time! More
Buying from Metro and Dean was very easy. Buying our car from Metro was unbelievably easy. Dean was very accommodating, kind and knowledgeable. The facility is appealing and extremely clean. W Buying our car from Metro was unbelievably easy. Dean was very accommodating, kind and knowledgeable. The facility is appealing and extremely clean. We felt no pressure to buy and we're presented with several viable options. We also appreciated Dean's sense of humor. If you are in the market for a car I highly recommend Metro and Dean. It was a good experience. More
Car purchase We knew we were going to see Ken as we had first gone to where his son worked and because I wanted to purchase a RAV4 he directed us to his dad. Ken We knew we were going to see Ken as we had first gone to where his son worked and because I wanted to purchase a RAV4 he directed us to his dad. Ken was very knowledgeable and helpful. We didn’t find what we wanted on the lot but Ken found one I liked that was coming in a few days. Ken got our info and we were financed and waited for my car to arrive. I have my car and I’m very happy with it. Ken had done a great service for us and I thank him. His great service will make us return in future and refer him too. THANKS KEN!!!!! More
Like buying a car from good friend Metro Toyota and especially my sales rep Bob Kearns was a very pleasant and efficient experience. I knew what car I wanted and the whole process took Metro Toyota and especially my sales rep Bob Kearns was a very pleasant and efficient experience. I knew what car I wanted and the whole process took about 2 hours on my part, including the initial phone contact, a few short emails and finally driving my new Rav4 off the lot. This was the best car-buying experience I have ever had. And all thanks to Bob. More
Great Customer Service! I absolutely LOVE my Toyota Highlander! Bob made the process super easy and was very accommodating. He was very friendly and attention to detail every I absolutely LOVE my Toyota Highlander! Bob made the process super easy and was very accommodating. He was very friendly and attention to detail every step of the way! More
Stand Behind Their Sales I purchased a used vehicle from this dealership. They had received the vehicle on trade recently and hadn't fully inspected the vehicle yet. I was i I purchased a used vehicle from this dealership. They had received the vehicle on trade recently and hadn't fully inspected the vehicle yet. I was interested in making an offer but they didn't want to discuss pricing until their service department gave it a full look-over. They found it needed some brake work so they did the brake maintenance and lowered their price from sticker. I made a deal and brought the car home that day. On my way home, it had engine trouble. I called the salesman Dan Taylor and said 'don't worry' we'll take care of it.' I brought it in the next day and their service department wasn't able to recreate the issue because the symptoms weren't present at that time. They gave me a rental vehicle free of charge. It took them three business days to figure it out and in the end they needed to send it to a specialty transmission shop. It cost them a lot of money to repair that vehicle, and I'm certain it brought their profit on the vehicle way down, but they stood behind the sale of that vehicle. I was happy they took care of me, and now I'm very happy with my purchase. More