
Metro Toyota
Kalamazoo, MI

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Treats us as a close friend and always caring We have always delt with ken. Will not go to anybody else or dealership. Very professional and courteous. They always have worked with us to get the b We have always delt with ken. Will not go to anybody else or dealership. Very professional and courteous. They always have worked with us to get the best car and price More
Tim answered every question patiently and thoroughly Tim Robertson answered every one of my questions, and I asked many questions. He was thorough in his answers but did not push me in any direction. Tha Tim Robertson answered every one of my questions, and I asked many questions. He was thorough in his answers but did not push me in any direction. That brought me comfort in the difficult stressful car search process. He understood what I was looking for, even as what I wanted changed, and gently guided me to the best purchase for my needs. It was great working with Tim and I would do it again. More
Great customer service I've worked with Mary on service for my 14 year old toyota. She does a great job of explaining the work that needs to be done, and why. She's very f I've worked with Mary on service for my 14 year old toyota. She does a great job of explaining the work that needs to be done, and why. She's very friendly as well. More
Lease of a vehicle I have been dealing with Dean for about 8 years now and he always works with me to get the vehicle that I want at a price I can afford. He is always I have been dealing with Dean for about 8 years now and he always works with me to get the vehicle that I want at a price I can afford. He is always professional as well as personal. More
Excellent team Alex and Mike helped us tremendously in every aspect of the car purchase process. I would have no hesitation recommending them to friends and family. Alex and Mike helped us tremendously in every aspect of the car purchase process. I would have no hesitation recommending them to friends and family. More
Great customer buying experience My wife and I have purchased two cars from Ken at Metro Toyota in the last year. Both times we were looking at multiple dealerships but his customer s My wife and I have purchased two cars from Ken at Metro Toyota in the last year. Both times we were looking at multiple dealerships but his customer service was by far the best. We told him some of the things we were looking and pointed us in the right direction. He was very knowledgeable of Toyotas and non-Toyotas and did not try and push the sale before we were ready. I 100% recommend buying from Ken and Metro Toyota. More
Professional, No Pressure Experience When the time came to purchase a second vehicle we didn’t think twice about contacting Ken, who we had recently purchased our first car from. He made When the time came to purchase a second vehicle we didn’t think twice about contacting Ken, who we had recently purchased our first car from. He made the process so comfortable, easy, and enjoyable. There was no pressure, we never felt like he was just trying to make a sale, and he genuinely listened to what we wanted. We love the service that we have received at Metro Toyota and are grateful to have purchased another vehicle from them! More
Easy, no pressure buying experience. I recently purchased a 2018 Highlander Hybrid Limited. This is the the the 23rd vehicle purchase I have made and the most enjoyable. My sales person, I recently purchased a 2018 Highlander Hybrid Limited. This is the the the 23rd vehicle purchase I have made and the most enjoyable. My sales person, Ryan St. Clair, is enthusiastic, personable, polite, and a good listener. He knows the product well including all of the computer based systems. Ryan was my consumer advocate always striving to obtain the best possible price for me from management. I was able to make a fair purchase deal with a huge savings from the MSRP similar to Truecar and KBB great deal targets. I had previously purchased a used 2015 RAV4 LTD for my daughter from Ryan. This new car purchase was again stress free and made more enjoyable by Ryan's enthusiasm. Check him out when you buy your next new or used vehicle. More
Excellent customer service Tim and the other staff members at Metro Toyota were amazing to work with. Tim is very easy going, fun and knowledgeable~ did not make me feel pressur Tim and the other staff members at Metro Toyota were amazing to work with. Tim is very easy going, fun and knowledgeable~ did not make me feel pressured at any time during my car buying experience. I highly recommend Tim! More
Alex McNett was an excellent sales associate - recommend Alex was attentive to our needs with excellent follow up. I appreciate a straight forward and very candid answer to questions; Alex is completely for Alex was attentive to our needs with excellent follow up. I appreciate a straight forward and very candid answer to questions; Alex is completely forthcoming. I would want tor work with him again. I never felt hot air if sales breath down my back; instead I found someone who worked on our terms and at our cadence. He's your guy. More