Metro Toyota

Positive experience from start to finish I can honestly say this was the best car buying experience I’ve ever had due to Noah’s straightforwardness and exceptional customer service. Noah was I can honestly say this was the best car buying experience I’ve ever had due to Noah’s straightforwardness and exceptional customer service. Noah was quick to get answers to my questions and went above and beyond to help resolve a license plate issue. Noah is definitely a great addition to the Metro team! More

Tim made it easy. It's been a long time since we bought our last vehicle. Back then the experience was aggressive and felt 'forced' even though steps were being taken It's been a long time since we bought our last vehicle. Back then the experience was aggressive and felt 'forced' even though steps were being taken to transition to a 'let it happen' approach. Our experience with Tim was actually more of a 'laid back conversation'. He was never too busy to answer questions and I never caught him glancing at his watch like he had somewhere more important to be. He has a great understanding of the Tacoma we purchased and all of the technology that goes with it. We changed our minds more than once on what we wanted but that wasn't a problem for Tim. He also has a good sense of humor. We highly recommend Tim when you go to Metro. More

Aaron provides legendary guest service. Legendary service from Mr. Pennock, he was a careful listener and quickly established what would be the best fit for me and my family. He has my highe Legendary service from Mr. Pennock, he was a careful listener and quickly established what would be the best fit for me and my family. He has my highest recommendation. Please celebrate him with praise, Sincerely, Lawrence D. Pelkey III More

Simple and low pressure Aaron helped me out from the beginning when i reached out about a vehicle online to the end of the process when i purchased that same vehicle. He was Aaron helped me out from the beginning when i reached out about a vehicle online to the end of the process when i purchased that same vehicle. He was very professional but not stuffy which i really appreciated. Thank you, Aaron! More

It was fantastic!!! I We found the car online on June 8, 2014. We drove to Kalamazoo the next morning! We called to say we were coming! We live in Niles Michigan! Dave I We found the car online on June 8, 2014. We drove to Kalamazoo the next morning! We called to say we were coming! We live in Niles Michigan! Dave met us at the door. We told him we called about a 2011 Toyota Corolla and would like to test drive it! The car drove great!! We made an offer and The rest is history!! I love the car and Metro Toyota and Dave treated us with respect and dignity!! If we ever need a car we would definitely go back!! More

Integrity! I had been looking for a used car for a month and a half. Every dealer I went to fibbed, tried to obfuscate, or would stretch the truth. Ken at Metro I had been looking for a used car for a month and a half. Every dealer I went to fibbed, tried to obfuscate, or would stretch the truth. Ken at Metro Toyota stood by his word on everything. He gave me an out the door price and didn't add any fees on top of it after using the term "out the door". When I showed him what my mechanics found wrong with it, he had his guys fix it no cost to me. If that isn't standing by your word, I don't know what is. This was my first vehicle that wasn't a hand me down from family or friends. He was patient with explaining all of the steps. He also introduced me to an awesome insurance agent to help me with insurance cost! Overall, I would most definitely recommend Metro Toyota to anyone as long as this vehicle doesn't turn out to be a lemon which I don't believe Ken would let off the lot. More

Used car I think this is used car #5 our family has purchased through Ken in the past 10 years or so. All have served us well! I think this is used car #5 our family has purchased through Ken in the past 10 years or so. All have served us well! More

3rd Car in 18 Months Ken, Thanks for the time put in to get the car the way we wanted it. We appreciated your input as we looked at different cars. We now have 3 cars we Ken, Thanks for the time put in to get the car the way we wanted it. We appreciated your input as we looked at different cars. We now have 3 cars we have purchased from Metro Toyota & yourself. Thanks for the nice cars! More

Tim was amazing We want to thank Tim for being so patient and kind during this process. He answered every question we had and then some. We will definitely go back to We want to thank Tim for being so patient and kind during this process. He answered every question we had and then some. We will definitely go back to Tim for our next purchase. More

When Things Go Wrong We're all human. Everyone makes mistakes. This morning when I showed up for a service appointment, some of what was supposed to be ready for installat We're all human. Everyone makes mistakes. This morning when I showed up for a service appointment, some of what was supposed to be ready for installation hadn't been ordered. Asst. Service Manager Scott Pugsley handled the issue with the professionalism and courtesy that I've come to expect from Metro's service team. How mistakes are handled can determine the difference between customer satisfaction and customer frustration. Great job, Scott. More