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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

September 10, 2018

Dave Gugle’s the MAN! I was treated fairly, respectfully, and with urgency. Dave listened to my needs and responded with a car I bought an hour ago. He and Jon Griffith wor More

by Ryancorra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Griffith, Dave Gugle
Sep 14, 2018 -

Metro Toyota responded

On behalf us all of us at Metro Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Dave and Jon. We will be sharing your feedback among our team. Enjoy your new car and please come visit us again soon!

September 09, 2018

Good, but we will see Price was okay, could have been better. I failed to push the issue like all dealerships you have to play the game between 2 dealerships, I did not in More

by Ihaveissueswith dealerships
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Olsen, Tom Farho, Tim Robertson
Sep 14, 2018 -

Metro Toyota responded

Thank you for the candid feedback on your experience with my staff at Metro Toyota. I sincerely apologize you felt pushed to purchase add ons during your process. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. Congratulations on your purchase, and thank you for the opportunity to work with you.

September 05, 2018

great service I came to the dealership for my free oil change and mentioned my truck had a font end shimmy going on and Zachary Niven helped me out WITHOUT CHARGE e More

by roybeanster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Niven, Dave Gugle
Sep 14, 2018 -

Metro Toyota responded

On behalf us all of us at Metro Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our team. We look forward to serving you for many years to come.

September 05, 2018

Superb Service Ryan St. Clair did a superb job with customer service! We appreciated all he did with helping us obtain the right car for our son. He was very knowled More

by OscarDe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Ryan St. Clair
Sep 14, 2018 -

Metro Toyota responded

Hearing that you had “a superb” experience with Ryan is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Metro Toyota, we look forward to serving you for many years to come!

September 01, 2018

2018 Tacoma Came in to the dealership with little knowledge about the Tacoma and Alex M. Helped quickly educate me on how great this truck really is. He is very h More

by Tshutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance manager Corey , Alex McNett
Sep 04, 2018 -

Metro Toyota responded

On behalf us all of us at Metro Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Alex. We will be sharing your feedback among our team. Enjoy your new Tacoma and please come visit us again soon!

September 01, 2018

Bought a car from afar I live in Los Angeles and had to buy a car for my daughter in Michigan. Ken led us through the whole process, step-by-step. He made it a great car buy More

by Innovatordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Sep 14, 2018 -

Metro Toyota responded

Congratulations on your new car! Thank you for taking the time to write about your experience. It is wonderful to hear that Ken was able to provide you with the excellent experience all the way from California! We look forward to working with you again in the future.

August 31, 2018

Wanted me to get the car that I wanted. I had a great experience with Renee Getal. She took the time to understand what I wanted and on the test drive made sure I understood all the features More

by rozettaw57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Farho, Bob Kearns, Renée Getal
Aug 31, 2018 -

Metro Toyota responded

Hearing that you had “a supportive and great” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Metro Toyota in Kalamazoo, we wish you many happy miles in your new Toyota. We look forward to serving you for many years to come!

August 31, 2018

Awesome, Helpful, Supportive!!! I had an absolutely WONDERFUL experience with them! I am a single mother who doesnt know much about cars. They helped me make informed decisions and n More

by felicity559j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Griffith, Dave Gugle
Sep 04, 2018 -

Metro Toyota responded

Congratulations on your new car! Thank you for taking the time to write about your experience. It is wonderful to hear that Dave and Jon were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

August 30, 2018

Pleasant and uncomplicated Bob was extremely helpful and pleasant. No high pressure sales, just a willingness to help me purchase exactly what I needed and answer any questions. More

by Satisfied customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kearns
Aug 31, 2018 -

Metro Toyota responded

We couldn’t be happier that Bob provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Metro Toyota team. We hope you are enjoying your new car, please come back to visit anytime!

August 30, 2018

very good job working with ken was great. im from grand rapids, went down drive and luv it, talk to ken on the phone and he had everything complete . i would re More

by don4199
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Jon Griffith
Aug 31, 2018 -

Metro Toyota responded

Thanks for making the trip all the way from Grand Rapids for your purchase of your new car! Ken will be here next time you need another vehicle, so come see him! We appreciate your business, thank you again!

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