
Metro Toyota
Kalamazoo, MI

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Dave Gugle’s the MAN! I was treated fairly, respectfully, and with urgency. Dave listened to my needs and responded with a car I bought an hour ago. He and Jon Griffith wor I was treated fairly, respectfully, and with urgency. Dave listened to my needs and responded with a car I bought an hour ago. He and Jon Griffith work well together. No doubt I’ll be sending some more customers to Mr. Gugle. Thanks a bunch Dave Sincerely, Ryan Corra More
Good, but we will see Price was okay, could have been better. I failed to push the issue like all dealerships you have to play the game between 2 dealerships, I did not in Price was okay, could have been better. I failed to push the issue like all dealerships you have to play the game between 2 dealerships, I did not in this case. The guys are very nice but they never ever stop trying to sell you something. From the moment you arrive the first time till they chase you as you drive away with a new vehicle it is all about your money and how they want more of it. At least they do not put a Metro Toyota sticker on the back of your new vehicle. We will see if the service department has improved since my last purchase from Metro. More
great service I came to the dealership for my free oil change and mentioned my truck had a font end shimmy going on and Zachary Niven helped me out WITHOUT CHARGE e I came to the dealership for my free oil change and mentioned my truck had a font end shimmy going on and Zachary Niven helped me out WITHOUT CHARGE even though I'd missed my 3 month warranty period. I also had a nice assist from Dave Gugle and he was on vacation! Thank you both. Also, the service tech guy... can't remember his name... was very informative with my questions. Great People! More
Superb Service Ryan St. Clair did a superb job with customer service! We appreciated all he did with helping us obtain the right car for our son. He was very knowled Ryan St. Clair did a superb job with customer service! We appreciated all he did with helping us obtain the right car for our son. He was very knowledgeable and patient with all the questions we had regarding the cars. Also, Chris Wertanen shared his knowledge and suggestions in helping us in selecting the 2015 Toyota Camry. I am retired with over 30 years of being a manager in the consumer affairs profession, so when I get great service it is definitely appreciated and I will share this experience with family and friends. More

2018 Tacoma Came in to the dealership with little knowledge about the Tacoma and Alex M. Helped quickly educate me on how great this truck really is. He is very h Came in to the dealership with little knowledge about the Tacoma and Alex M. Helped quickly educate me on how great this truck really is. He is very helpful, knowledgeable, willing to go the extra mile. If you are ever searching for a new car I would highly recommend getting ahold of Alex Mcnett over at Metro Toyota. More
Bought a car from afar I live in Los Angeles and had to buy a car for my daughter in Michigan. Ken led us through the whole process, step-by-step. He made it a great car buy I live in Los Angeles and had to buy a car for my daughter in Michigan. Ken led us through the whole process, step-by-step. He made it a great car buying experience for us. More
Wanted me to get the car that I wanted. I had a great experience with Renee Getal. She took the time to understand what I wanted and on the test drive made sure I understood all the features I had a great experience with Renee Getal. She took the time to understand what I wanted and on the test drive made sure I understood all the features of the car. I left with a beautiful new car and Renee was a wonderful sales person, she listen to me, took care of my needs and was very supportive when I realized my error that night. My experience with everyone at Metro Toyota was excellent. I have already told people that this is the dealership to shop first. Due to my mistake I had to go back the next day and work out some issues. My salesperson Bob Kearns took care of all my issues, was very helpful and made sure that I had everything that I wanted on the car. Bob was so willing to help me and did an excellent job getting everything taken care of. Renee gets 5 stars, Bob gets 5 stars and Tom also gets 5 stars. I had a 5 star experience with everyone at this dealership. More
Awesome, Helpful, Supportive!!! I had an absolutely WONDERFUL experience with them! I am a single mother who doesnt know much about cars. They helped me make informed decisions and n I had an absolutely WONDERFUL experience with them! I am a single mother who doesnt know much about cars. They helped me make informed decisions and never made me feel silly for my lack of knowledge. They asked me my price range and tried to match me with good quality cars that met my pocketbook requirements. I will most definitely return AND recommend that others come in too! Great service, great cars, great place!!! More
Pleasant and uncomplicated Bob was extremely helpful and pleasant. No high pressure sales, just a willingness to help me purchase exactly what I needed and answer any questions. Bob was extremely helpful and pleasant. No high pressure sales, just a willingness to help me purchase exactly what I needed and answer any questions. Bob is a genuine person who sees customers as people, not sales. More
very good job working with ken was great. im from grand rapids, went down drive and luv it, talk to ken on the phone and he had everything complete . i would re working with ken was great. im from grand rapids, went down drive and luv it, talk to ken on the phone and he had everything complete . i would recommend ken to all my friends More