
Metro Toyota
Kalamazoo, MI

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It was great! Buying a car with Ryan was easy, start to finish! He was professional and excellent to communicate with. All steps of the car buying process were cl Buying a car with Ryan was easy, start to finish! He was professional and excellent to communicate with. All steps of the car buying process were clear and I credit the overall positive experience with Metro Toyota starting with Ryan's professionalism. I would certainly purchase another vehicle with Ryan and I plan to recommend him and the dealership to family and friends. More
Great experience! Tim helped us get the car we wanted. He is friendly and very helpful. We would recommend him to our friends and relatives. He taught us about all the Tim helped us get the car we wanted. He is friendly and very helpful. We would recommend him to our friends and relatives. He taught us about all the features of the Rav4. Thank you. More
My first time buying a new car The whole process was very fast and relaxed. I never felt pressured or rushed. Dean answered all my questions and helped me find the perfect suv. I wo The whole process was very fast and relaxed. I never felt pressured or rushed. Dean answered all my questions and helped me find the perfect suv. I would recommend Dean to my friends and family. Everyone says buying a car takes forever and it's stressful. But Dean made it fun and fast so this was a great first time experience. Cory the finance manager was very helpful and made the whole process simple and fast! Thanks Cory & Dean! More
Car purchase from Metro Ken was very helpful. Showed us how options on our car worked and the buying experience went very smoothly. We have always had excellent service at Me Ken was very helpful. Showed us how options on our car worked and the buying experience went very smoothly. We have always had excellent service at Metro. More
Excellent Customer Service! This dealership is first rate,professional and customer focused. Ken was quick in my request on the internet to answer my questions. Ryan St.Clair w This dealership is first rate,professional and customer focused. Ken was quick in my request on the internet to answer my questions. Ryan St.Clair was great,professional great to deal with, This was a car for my father. More than likely his last car and I appreciate the fact they were not pushy or rude. They allowed him the time and space to talk alone. Tony McAdam, I’ve sat in your position and have to say you were a pleasure to deal with and thank you for not making our sales person run back and forth and for a fair deal! A very special thank you to our business manager(finance mgr). I’ve sat in your position for many years, you not only didn’t make a dime on papa. You understood he couldn’t hear well,presented your products even though he was paying cash! Great job I saw the value and personally would have purchased some of them. I will recommend this dealership to anyone wanting a professional and top quality dealership! Thank you, Don and Patricia Russell More
Excellent customer care I walked into Metro Toyota hoping to replace my totaled Prius with a used Prius in a similar price range, but the advertised ones were already sold! K I walked into Metro Toyota hoping to replace my totaled Prius with a used Prius in a similar price range, but the advertised ones were already sold! Ken, from whom I'd bought my earlier Prius, remembered me, took notes on what I wanted, and said he'd keep an eye out for when such a car became available. I went home expecting to have to live without a car for a few weeks. But about three hours later Ken called to say a Prius that fit my needs had just been brought in on trade. Did I want to come back in and take a look? After a test drive I liked the car, though it still needed to be dealer-serviced and professionally detailed. In a couple of days I was driving away in my "new" used Prius, on new tires, at the pre-serviced price. With a used Prius in strong demand, Ken could probably have sold the car quickly at a higher price to someone else, and never bothered to call me. But he went the extra mile, and that's what I call excellent customer care. More
08 Toyota Tundra I recently purchased a 2008 Toyota Tundra from Ryan St. Clair. I had contacted Ryan to see if he had a reliable truck for sale. As soon as this truck I recently purchased a 2008 Toyota Tundra from Ryan St. Clair. I had contacted Ryan to see if he had a reliable truck for sale. As soon as this truck hit their lot, he called me. He was very knowledge in every aspect of the truck, easy to work with, always sticks with his word, and he was in the vehicle while I test drove it to explain all of the features. Ryan went above and beyond to find the vehicle I’ve been looking for at an affordable cost. I would recommend anyone to go see Ryan to purchase a vehicle! More
Nancys RAV4 I have bought my last three cars from Ken Karakula and I keep returning to Ken because I feel I can trust him. It is like visiting with an old friend I have bought my last three cars from Ken Karakula and I keep returning to Ken because I feel I can trust him. It is like visiting with an old friend who is always there willing to listen and help when requested. He doesn't push, he just makes information available. I recommended him to my family members. More
Ask for Ken Karakula! I needed a decent used car for my daughter and looked many places trying to find the best car for the money. Ultimately we bought one from Ken at Met I needed a decent used car for my daughter and looked many places trying to find the best car for the money. Ultimately we bought one from Ken at Metro as is usually the case for my family. Ken is very approachable and not pushy. You give him the details as to what you're looking for and he will diligently pursue the perfect fit. My daughter is thrilled with the car we ended up with and I am thrilled that we were able to do it within budget. We've bought several cars from Ken over the years and and been satisfied every time. So go to Metro Toyota and ask for Ken Karakula! More
Great dealership As always my experience with Metro was outstanding. This is our third RAV4. The people are excellent and very knowledgeable making the process easy. C As always my experience with Metro was outstanding. This is our third RAV4. The people are excellent and very knowledgeable making the process easy. Can’t say enough good things about them. Our salesman, Dave Gugle, was a pleasure to work with in buying our vehicle and is very informative and helpfu in explaining everything about the vehicle. Cory Wohlford in finance made it easy for us with all the paperwork. I would give those guys a 6 star rating if I could. Thanks for all the friendly service. More