Metro Toyota
Kalamazoo, MI
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I have been a customer of Metro Toyota for nearly 20 years and have always left feeling satisfied with the service and attention I received. I have purchased both used and new cars, and regardless if years and have always left feeling satisfied with the service and attention I received. I have purchased both used and new cars, and regardless if I was spending a little or a lot, my sales representative gave me the same personalized attention and found just the car I was looking for. When my original sales person relocated, I was worried about my next purchase, but then I met Troy and everything picked up perfectly. He listens to what I want, respects my price limits, tells me all I need to know, and I leave with a car I love. I just leased my 6th Camry and drive in total confidence with a car that has never let me down. The Metro Service Dept is equally top class. I know my service representatives by name and feel complete confidence in the service I receive. The appointment process is efficient, I am given honest information, the waiting area is pleasant, and they offer free shuttle service when I have to leave the car longer than I want to wait. They make the whole car maintenance process easy. Once I began dealing with Metro, I have never looked anywhere else for a car. More
I stopped in briefly a week ago and spoke with a salesman who impressed my by listening to exactly what I wanted. I came back in when he had a couple of cars that fit my needs. Troy took the time to find e who impressed my by listening to exactly what I wanted. I came back in when he had a couple of cars that fit my needs. Troy took the time to find exactly what I wanted and made my experience so positive that I will never go to another dealership or contact another sales person. He never rushed me or pushed me in anyway and made it obvious that he was interested in finding something that I would be happy with. I loved the dealership and Troy who found me a car that I love driving. He had the skill and knowledge made this such a positive experience, when I normally dread buying a car. They are the best and have the patience and intelligence to make this a throughly enjoyable experience. I would highly recommend them and especially the treatment I received from Troy Rolling! More
I was very pleased with the service and sales staff. They know their business and were very prompt and things moved quickly and smoothly.The car I bought a 2010 Sonata was fairly priced and had a great warra know their business and were very prompt and things moved quickly and smoothly.The car I bought a 2010 Sonata was fairly priced and had a great warranty.Ron showed us what we were orginally looking for , then when we couldn't find that he suggested thing in our price range. Our overall satisfaction was 100%. More
after 40+ yrs of buying GM products I felt very uneasy about purchaseing a toyota. I went to metro-toyota met DEAN KEPOL. there was no high pressure sales pitch.told him what I was looking for he could no about purchaseing a toyota. I went to metro-toyota met DEAN KEPOL. there was no high pressure sales pitch.told him what I was looking for he could not find it but found one with a better upgrade package. he discounted the upgrade to fit my budget. Im totaly happy with the deal and highley recommend DEAN KEPOL thank you DEAN More
Being a recent college graduate and looking to purchase a new car, I was referred to Metro Toyota and Hugh Darwiche by a friend. I was nervous at first, as I had never gone through the process of purchasing new car, I was referred to Metro Toyota and Hugh Darwiche by a friend. I was nervous at first, as I had never gone through the process of purchasing a new car before. I always thought Car dealerships were pushing and just wanted you to buy, but after meeting Hugh and looking at a number of different Corolla's I felt as though I was not going to be pressured into anything and that he was there to inform me and help me through the process of buying a new car. It all turned out great as I went home with a brand new Toyota Corolla and am very pleased with the experience I had at Metro Toyota and working with Hugh Darwiche. More
Ken Karakula was an excellent salesperson. He personally delivered the vehicle to me out of town and I was pleasantly surprised that he took upon himself to address several concerns about condition/cleanlin delivered the vehicle to me out of town and I was pleasantly surprised that he took upon himself to address several concerns about condition/cleanliness of the vehicle despite that I had already agreed to purchase. I would buy another vehicle from Ken in a heartbeat. More
We recently purchased a new vehicle from Dean. He was very helpful and worked hard to get us a fair price on our vehicle. He followed up with several emails and a phone call. Dean took a lot of time expl very helpful and worked hard to get us a fair price on our vehicle. He followed up with several emails and a phone call. Dean took a lot of time explaining features on the vehicle before we pulled out of the dealer lot. More
I give them this rating because Ken took the time to see us even though the workday was actually over, and before he got to us another employee who was already leaving asked us if we had been helped yet. Th us even though the workday was actually over, and before he got to us another employee who was already leaving asked us if we had been helped yet. They were very astute and polite and over all the service was quick. The only reason that I feel it was not 100% is because the follow-up has been weak, not the standard follow up, but the special circumstances that we have come across. More
I was browsing the internet looking for a Toyota Camry when I viewed Metro Toyota's website. I decided to chat with a salesperson via the internet and Dean Kepol responded to my inquiry. Dean was friendl when I viewed Metro Toyota's website. I decided to chat with a salesperson via the internet and Dean Kepol responded to my inquiry. Dean was friendly, cooperative and helpful in providing me with information. I went to the dealership and again, Dean was profesional and helpful in showing my wife and I several Camry's for us to consider. He was very pleasant to work with and very professional during our price negotiations. We closed the deal and purchasing our new Camry was a very positive experience. Dean did a great job. More
I was shopping online and saw a 2006 Jeep Liberty! It was located at Metro Toyota! I called up and talked to Ken. He was more than willing to help me out as many test drives as I needed and was more than hap located at Metro Toyota! I called up and talked to Ken. He was more than willing to help me out as many test drives as I needed and was more than happy to let me take the vehicle to get it inspected! I bought the vehicle and have been very satisfied! Ken was a very helpful person and made sure I was more than satisfied and was happy to help me purchase my first vehicle! More