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Metro Lexus - Service Center

Cleveland, OH

4.9
174 Reviews

174 Reviews of Metro Lexus - Service Center

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September 27, 2021

Cordis at Metro Lexus was very helpful during my recent experience. Repairs took much longer than expected due to various external and internal circumstances beyond his control. He continued to keep me u More

by Dziak Rose
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Metro Lexus responded

Dzaik, thanks for the great review of Metro Lexus! It makes us happy that Cordis worked with you to ensure that you were updated and informed about the repair process. Thanks for the kind words, and we wish you many days of safe driving!

September 15, 2021

Pleasant and professional . Very knowledgeable. I have baught multiple parts in last 2 years..ordered parts get shipped fast to dealership and very happy with quality of parts More

by Yp78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Malzeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Metro Lexus responded

We're happy that you're happy! Thank you for allowing the Metro Lexus team to serve you - it is truly our pleasure to assist! See you next time!

September 03, 2021

I’m always treated with respect. Also, any changes or additions to the planned work are fully discussed and explained. I will continue to take my car to Metro Lexus for service. More

by EHeindel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Metro Lexus responded

We are happy to hear that the care and dedication of our team stand out to you! Thank you for being a great Metro Lexus customer, we look forward to your next visit with us.

August 25, 2021

I have been working with Metro Lexus since 2003, and have always received excellent service. More

by myrhendris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that you've had such successful service experiences working with the Metro Lexus team over the years. Drive safely, and we are looking forward to seeing you back next time!

August 22, 2021

Just had my ES 350 serviced at Metro Lexus. Jeff Miller took care of getting me in and out efficiently, with a loaner ready upon my arrival. Jeff explained all the services to be done and worked with me to More

by juezvillanueva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Metro Lexus responded

We're so glad we made your recent service experience a great one. Thank you for trusting the Metro Lexus team with the care of your Lexus ES 350 - we hope to have the pleasure of working with you again down the road!

Aug 23, 2021 -

juezvillanueva responded

Thanks again.

August 14, 2021

Service occurred as we discussed if not a bit faster. Overall excellent experience. More

by Tandrsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Metro Lexus responded

We're so glad we could be a help! Thank you for choosing Metro Lexus, and come back again soon!

August 08, 2021

The service was excellent, thorough, and professional the same as it has been since 1999. More

by aidengma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Metro Lexus responded

Thank you for the fantastic review - it's validating to know we've been providing the amazing service we strive for over the years. Take care, and see you again soon! - the Metro Lexus team

August 02, 2021

I took my car in for service and Cordis got me in and into a service loaner quickly on a very busy day. More

by LS500
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Metro Lexus responded

It is our sincere pleasure to accommodate you and make servicing your vehicle feel easy at Metro Lexus. We'll be sure to pass on your kudos to Cordis and hope next time you're in need of service that you'll turn to us!

July 29, 2021

Dave was very positive and helpful. Dave took personal care to help me with a small chip and went above to help me. Others can learn to be more positive like Dave More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Jul 30, 2021 -

Metro Lexus responded

Thanks for giving Dave such a special shoutout! We're fortunate to have him on the Metro Lexus team. Thanks again, Charles!

April 22, 2021

Skylar was superb in fixing my problem with the remote function app. She had a complete understanding of the app and her communication skills were outstanding. Then she helped me with questions long afte More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lippiatt
Apr 23, 2021 -

Metro Lexus responded

Mike - We appreciate you trusting us with these repairs and love to hear that Skylar's service stood out to you. Thank you for supporting her with a wonderful review! Our team at Metro Lexus is grateful for your business.

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