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Metro Lexus - Service Center

Cleveland, OH

5.0
162 Reviews
Call Service Center (216) 367-5877

162 Reviews of Metro Lexus - Service Center

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May 05, 2022

My experience with the Service department was excellent. They were well organized and very efficient. The waiting area was clean and had private offices that allowed me privacy. Everyone was very friendly a More

by JohnG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Booth
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May 05, 2022 -

Metro Lexus responded

Thank you for your review, John! We are glad to see that our team was organized and worked efficiently. Thanks for trusting us to ensure that you are satisfied. See you next time here at Metro Lexus!

April 25, 2022

Metro Lexus has a great facility, friendly and helpful staff and has kept my car expertly serviced. More

by rgreen_stratos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 20, 2022

Joshua was very friendly, knowledgeable, and efficient. He solved and explained the solution to my problem very well thoroughly. Kudos! More

by Luba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Joshua and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 15, 2022

I will NEVER pay $322. For an oil chang. RIPOFF!!!😩❗️❗️You will not see me again. More

by ca98ha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2022 -

Metro Lexus responded

We are so sorry that you felt you paid $322 for an oil change. That was not our intention. I did go back and review your work performed and it did show that you authorized additional work on top of the oil change. Our oil change price is $89.95. We did perform additional work that was authorized to total $322. I am happy to re-review these items as we strive to provide both great service and everyday value pricing for all our guests. We value your feedback and business and welcome the opportunity to discuss this further and continue to be your dealer of choice for future service. Thank you, Dan Booth - Service Manager - 216-916-6000

April 15, 2022

The dealership is very friendly from start to finish. The show room is very clean. More

by Bill.schutte15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2022 -

Metro Lexus responded

Thank you for sharing your positive feedback, Bill! We appreciate your business and we hope to work with you again at Metro Lexus. Have a wonderful day!

April 11, 2022

Very professional and great communication regarding the status of my car throughout the service process. More

by Scott W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
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Apr 11, 2022 -

Metro Lexus responded

We are always happy to help you out, Scott! Thanks for supporting Metro Lexus and we'll see you next time!

April 07, 2022

Attentive to detail in keeping customer informed. Cordis and staff did best to make this a good experience. More

by Ppalos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Metro Lexus responded

Thank you for the review. We are glad to hear that the Metro Lexus team kept you informed and was nice to work with. See you next time!

March 27, 2022

The associates at Metro Lexus were Friendly ,Professional and Efficient . I would highly recommend this location. More

by donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2022 -

Metro Lexus responded

Donna, we're elated to have earned your recommendation! We're proud to deliver professional and courteous care, and we appreciate you sharing how much it means to you. Thank you for your kind review from all of us here at Metro Lexus, thank you for your kind review, and we'll be here whenever you need us next!

March 25, 2022

Cassie in the service department and the technician did everything they could to make my service experience totally satisfactory. More

by jfk22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
Report | Print
Mar 25, 2022 -

Metro Lexus responded

We are grateful to have such an enthusiastic team here and will be sure to pass along your thanks to Cassie and the rest of the Metro Lexus staff. Please let us know if there is anything else we can do for you down the road. Take care!

March 22, 2022

The service was good, called and got a same day appointment, got me in and out in the time frame they said More

by Don’t have one
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcia Jackson
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Mar 22, 2022 -

Metro Lexus responded

Thanks for the review and the kind words about the Metro Lexus service team. We are proud of our efficient work. See you next time!

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