Back

Metro Lexus - Service Center

Cleveland, OH

4.9
174 Reviews

174 Reviews of Metro Lexus - Service Center

Sort by
March 19, 2025

Jeffrey Miller explained clearly what services were needed before the service appointment as well troubleshooted my key issues. After the service he patiently helped me resync my phone to my car and More

by Lhammack
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Metro Lexus responded

We're delighted to hear that Jeffrey provided such clear and patient service at Metro Lexus. Your appreciation means a lot to us, and we'll be sure to share your kind words with him!

March 12, 2025

Metro Lexus is the best place. You can buy a car very fair very very helpful. Everybody is very pleasant. More

by robertgerrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Metro Lexus responded

Robert, thank you for the fantastic feedback! We're delighted to hear that our team at Metro Lexus provided a pleasant and helpful experience. Enjoy your new car!

March 08, 2025

Everything was explained and after they sent me the results of the diagnostics, the car was ready within hours. By the way my Lexus is 13 years old. More

by gold4scott
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Metro Lexus responded

We're delighted to hear that our team at Metro Lexus provided you with efficient service and clear communication, Scott. It's great to know your 13-year-old Lexus is back on the road in no time! Thanks for sharing your experience with us.

March 01, 2025

The vehicle was serviced as needed and returned to me as promised. Jeffrey Miller kept me updated on the service work and provided me with a loaner. Would suggest any Lexus owner to see Jeff at Metro. More

by Careysmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Metro Lexus responded

Carey, we're delighted to hear that Jeffrey provided excellent service during your visit at Metro Lexus. Thank you for recommending us and trusting our team with your vehicle!

February 19, 2025

This is an efficient, clean, reliable dealership. I have been dealing since 1986.Very good. More

by sampradaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Metro Lexus responded

We are so grateful to have provided service to you for so many years. Thanks for choosing Metro Lexus as your go-to dealership!

February 13, 2025

Very professional and knowledgeable from the beginning of the service. It is an impressive dealership with many amenities. The service was thorough and was done very quickly. This is now my service center More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Metro Lexus responded

Fran, we're delighted to hear that you had such a positive experience with our team at Metro Lexus! Thank you for choosing us as your service center. We look forward to serving you again in the future!

February 02, 2025

The service staff was responsive and informed. My car was repaired, washed and delivered in a timely manner. More

by Toohappy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Metro Lexus responded

We're delighted to hear that our service staff at Metro Lexus provided you with a responsive and efficient experience. Thank you for sharing your positive feedback, and we look forward to serving you in the future!

February 02, 2025

The service staff at Metro Lexus was ready for me when I arrived. Several issues surfaced and were fixed and my car was ready, as promised, when I returned. Onecreason I’m on my third Lexus is because of th More

by HW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Metro Lexus responded

We're delighted to hear that our service team at Metro Lexus has consistently met your expectations and contributed to your loyalty. Thank you for sharing this feedback, and we look forward to continuing to provide top-notch service!

January 19, 2025

Metro Lexus is top notch. They treat you like family from the minute you walk in and it continues every visit thereafter. I have never been to a dealership that is so friendly More

by HHAYESRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cam in tech
Jan 20, 2025 -

Metro Lexus responded

Thank you for sharing such a glowing review of your experience with Metro Lexus! We're delighted to hear that our team has made every visit feel like family and provided exceptional service. Enjoy driving your Lexus, and we look forward to seeing you again soon!

January 16, 2025

ROUTINE MAINTENANCE WAS EXCELLENT FOR OIL CHANGE HOWEVER HAVING SOMETHING EVALUATED WHILE VEHICLE IS UNDER WARRANTY WAS A NIGHTMARE ESPECIALLY IF VEHICLE WAS BOUGHT ELSEWHERE . NO REGARD OR CONCERN FOR ISS More

by LEIGHKRAFT5
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Spacagna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Booth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Metro Lexus responded

I'm sorry to hear about your frustrating experience with the warranty evaluation. We strive for seamless service regardless of where a vehicle was purchased, and it's disappointing that we fell short in this instance. If you'd like to discuss further or have any other concerns, please feel free to reach out directly. Thank you, Dan Booth - Service Manager - 216-916-6000

1
...