Metro Lexus

Brian is an outstanding car salesman I purchased a vehicle from Mr. Brian Reynolds and I must say he knows what he is doing. He lead me to purchase the right vehicle for my family and I. I purchased a vehicle from Mr. Brian Reynolds and I must say he knows what he is doing. He lead me to purchase the right vehicle for my family and I. He knew what he was talking about and knew just what kind of vehicle I needed. He wasn’t just like any of these car salesman that just wants a sale; no he actually cares about the customer. He is an outstanding car salesman and my family and I thank him for leading us to the right vehicle. More

James Neff From the onset Metro Lexus has been five star. My salesman is James Neff, top shelf and extremely thorough in his knowledge of the Lexus line and all From the onset Metro Lexus has been five star. My salesman is James Neff, top shelf and extremely thorough in his knowledge of the Lexus line and all the functions of the electronics and all the safety features. He’s genuine and professional , never pushy. I found it interesting that he never put down or bashed the German brand that was a first choice ad I was actually entourages out to that dealer when I stopped in. James introduced me to managers Peter Mapp and JeffSustetsic who also were friendly genuine and professional. My next experience was with finance manager Dave Weaver, again friendly and very helpful. Any staff I encountered exhibited the same courtesy. I decided on a ES 350 for the exceptional product. As James an I were walking out we entered a room with quite a few staff and a car with a cover on it, everyone started cheering and clapping and the cover pulled off showing my new ES. Amazing!!! James Neff is tops!!! More

Great service and very knowledgeable about thier vehicles. I was please with the outcome. They were able to fit the needs that I was looking for. and very knowledgeable about thier vehicles. I was please with the outcome. They were able to fit the needs that I was looking for. More

First Class Dealership I went to MetroLexus, told Terry what I was looking for and within 24 hours she found me the car! From the time I walked in, to the time I left with I went to MetroLexus, told Terry what I was looking for and within 24 hours she found me the car! From the time I walked in, to the time I left with my new car, everyone was first class! I wouldn’t buy a Lexus from anywhere else! More

Best dealership ever The staff is wonderful. I purchased without any pressure and with a guaranty of getting the lowest price. Highly recommend for value of vehicle purcha The staff is wonderful. I purchased without any pressure and with a guaranty of getting the lowest price. Highly recommend for value of vehicle purchased. More

Great experience Staff was amazingly helpful and listened to what I was looking for. They spent a great deal of time making sure I got exactly what I wanted. I never Staff was amazingly helpful and listened to what I was looking for. They spent a great deal of time making sure I got exactly what I wanted. I never felt rushed or pressured at all while I was there. They were very knowledgeable and didn’t waste any of my time. I would definitely recommend seeing Karen to find out what the “Lexus Experience” is all about! More

Got my 3 Lexus Love this dealership the best I definitely recommend it sales person Mr. Bosco was very nice took his time and his patient to explain everything Love this dealership the best I definitely recommend it sales person Mr. Bosco was very nice took his time and his patient to explain everything and reviewed absolutely everything with me he is # 1 at the sales department definitely I will recommend him to anybody trying to get a car he is very helpful and patient. in love with my New Lexus More

An exceptional sales experience into the lap of Luxury My wife and I bought our first Luxury car when we purchased a Lexus GX460 from Metro Lexus with the assistance of Terry Ramey. The process was efficie My wife and I bought our first Luxury car when we purchased a Lexus GX460 from Metro Lexus with the assistance of Terry Ramey. The process was efficient and hospitable. We Love our new Luxury VehicLe and will be back for another When the time is right. Notice aLL the L’s are capitaLized as we ceLebrate being part of the Lexus famiLy. More

The best experience I have ever had at any dealer period! I bought my car at Metro Lexus in Cleveland. Let me tell you, I was very impressed with everything! From Customer care to all the staff member, etc. I bought my car at Metro Lexus in Cleveland. Let me tell you, I was very impressed with everything! From Customer care to all the staff member, etc. I have bought many cars in the past at many dealer but hands down, this was my best experience. My sales rep was James Neff and he was the nicest man ever, very friendly and extremely helpful. He was also very thorough and honest. On top of that, the waiting area was like a hotel, I kid you not. They actually have a coffee bar with a very nice lady there making you any kind of coffee beverage that you would like including lattes, etc. They also had fresh baked cookies, and other treats. Big screen TV, multiple lounge style set ups with couches, beautiful wood work like the Ritz Carlton. I have never seen anything like this but most of all, they treat their customers top notch! I instantly became a Lexus fan. This is coming from a guy who has dealt with both Land Rover dealer as well as Mercedes. Both fell far in comparison! More

Responsive, knowledgeable and not pushy! I hate going into dealerships and asking questions the Sales guy doesn't know. I do a lot of research and love cars. 75% of the time I know more tha I hate going into dealerships and asking questions the Sales guy doesn't know. I do a lot of research and love cars. 75% of the time I know more than the Sales guy. Not true with Christian! He answered all my questions; even down to how many Horse Power each of the vehicles had. He quoted me a number 15% higher for my trade-in than my buddy who is a GM at another dealership (not Lexus) without even have the used car manager involved (which is what they ended up giving me). On the evening of February 13th, I texted his personal cell number on his day off at 10:00 p.m. at night and said "Can you get me a completely different car from another Lexus dealer and have us take delivery tomorrow? I want to get the car for my wife for Valentine's day." He said, "I will try". We drove off the lot with the car we wanted with a phenomenal deal at 4:15 p.m. on February 14th. He personally drove to the other Lexus dealer to get the car. Christian is great! My wife texted me today (2/14/18); "I freakin love my car #bestvalentinesever. Thanks Christian! More