Metro Lexus
Cleveland, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,962 reviews
Amazing experience Terry was out of this world amazing. She made me so excited for my new car, with absolutely no pressure! The only problem that i experienced was that Terry was out of this world amazing. She made me so excited for my new car, with absolutely no pressure! The only problem that i experienced was that the reception was rude. She starred at my friend and I to the extent that my friend had to ask her if she was doing ok. We can in to purchase a car and were met with rude attention. The purchase process took three hours, which is reasonable, and during that time we explored the cars on the floor. We were followed the entire time by said receptionist. Terry’s exceptional service really made the appointment great. More
Fantastic courteous knowledgeable This is our third Lexus purchase at metro lexus. We found them to be honest & extremely knowledgeable about their products. They take the time to expl This is our third Lexus purchase at metro lexus. We found them to be honest & extremely knowledgeable about their products. They take the time to explain and are patient when you have any questions. Bosko, our salesman, & Erika, our delivery coordinator, made the car buying experience enjoyable. The atmosphere there is welcoming and comfortable. More
Metro Lexus and Christian Miller are the best!!! Christian was so well-prepared, honest, friendly and patient. Best experience I've ever had purchasing a vehicle. Christian will be my go-to guy. Christian was so well-prepared, honest, friendly and patient. Best experience I've ever had purchasing a vehicle. Christian will be my go-to guy. More
Good experience Made us feel welcome. Did not pressure us to make a purchase. Very professional . Quality vehicles. Great location. Willing to work with us. We would Made us feel welcome. Did not pressure us to make a purchase. Very professional . Quality vehicles. Great location. Willing to work with us. We would recommend to friends and family. More
Purchase of a pre-owners Toyota Pleasant experience without pressure or gamesmanship. Straightforward sales staff, knowledgeable. Both James and Victor were exceptional. Dealership w Pleasant experience without pressure or gamesmanship. Straightforward sales staff, knowledgeable. Both James and Victor were exceptional. Dealership was clean and ancillary staff friendly and welcoming. Would strongly recommend to others. More
The Ease of Car Buying Having dealt with Metro LEXUS and sales agent Rob Sprosty on previous occasions, I found that Rob’s past experience and knowledge of the product has g Having dealt with Metro LEXUS and sales agent Rob Sprosty on previous occasions, I found that Rob’s past experience and knowledge of the product has grown with the years. He helped make the buying process a happy and exciting event and when I need a new Lexus he will be the man I call! More
Very good experience My experience with Metro Lexus was very good. All staff including sales, management and finance went out of their way with my customer service. All My experience with Metro Lexus was very good. All staff including sales, management and finance went out of their way with my customer service. All correspondence was answered promptly and professionally. More
Great experience I wanted to purchase a Lexus NX and they were great to work with. Terry was very personable and helped us find the model and year of the one we were I wanted to purchase a Lexus NX and they were great to work with. Terry was very personable and helped us find the model and year of the one we were looking for. I really appreciated the person who helped me understand all the features of the car, set up my phone before we left the lot. More
Friendly and professional car buying experience. My salesman Bosko and David from finance were incredibly friendly and honest. It was an all around 5 star car buying experience and I would hands do My salesman Bosko and David from finance were incredibly friendly and honest. It was an all around 5 star car buying experience and I would hands down recommend Metro Lexus to anyone who is looking for a new or used automobile. More
Superb Customer Experience All of the employees at Metro Lexus made the purchase of my RX350 a wonderful experience. I am writing a positive review for each employee I interacte All of the employees at Metro Lexus made the purchase of my RX350 a wonderful experience. I am writing a positive review for each employee I interacted with on their website page. Rick Cortes is a very knowledgeable, down to earth, professional employee who went above and beyond to ensure I understood the features of my new RX350. He thoroughly explained and showed me the main features of my car and told me if I had any questions I could call him. The reason my review is titled "Superb Customer Experience" is, the following day I sent Rick a text to see if there was a way to display the number of miles I could drive until my gas tank was empty. Not only did he promptly respond, he created a how-to-video to show me the steps. That action alone is going well above, and beyond to provide 100% customer satisfaction! More