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Metro Lexus

Cleveland, OH

4.9
3,134 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,134 reviews

December 16, 2024

Terry was great, extremely helpful in the process of finding my new car. I felt very comfortable working with her. More

by Jsolis6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Metro Lexus responded

We're delighted to hear that Terry made your car-buying experience comfortable and enjoyable at Metro Lexus. Thank you for sharing this feedback!

December 15, 2024

Metro Lexus is amazing. From the warm welcome when you walk in the door to the “big reveal” when I picked up my car. Everyone is courteous & helpful. I look forward to a lon More

by Sue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Metro Lexus responded

Sue, we're so glad to hear about your stellar experience at Metro Lexus! Our team is committed to providing exceptional service from start to finish, and we hope you enjoy every moment with your new car. Congratulations!

December 13, 2024

I provided this rating for Abed D. and the staff at Metro Lexus because of my positive experiences. From the moment I walked into the dealership, I was greeted with a smile from the re More

by Whs7872
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruth
Dec 13, 2024 -

Metro Lexus responded

Thank you for sharing your wonderful experience with Abed and the team at Metro Lexus! We're delighted to hear that everything from the test drive to finalizing your purchase went smoothly. Enjoy driving your certified pre-owned IS500, and we look forward to welcoming you back in the future!

December 10, 2024

I had an outstanding experience at Metro Lexus thanks to Candice and Mike! Candice went above and beyond to help me find the perfect car, patiently answering all my questions and making the process stress-f More

by Kirawalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Metro Lexus responded

We're delighted to hear that Candice and Mike made your experience at Metro Lexus outstanding! Our team is dedicated to providing seamless and professional service. Thank you for recommending us, we appreciate it!

December 07, 2024

Seth was a pleasure to work with, he was transparent and provided a no pressure environment as I made my decision on purchasing my RX350 which I love. More

by dfaey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica Ostrowske
Dec 09, 2024 -

Metro Lexus responded

We're delighted to hear that Seth provided a transparent and pressure-free experience at Metro Lexus. Enjoy your new Lexus RX 350, and thank you for choosing us!

December 07, 2024

Spotted a ES350 Lexus on the internet, called & was connected with Seth Collins. We talked about the vehicle & how I was out of town & wanted to fly in do a sweep of the car, hand him a check, shake hi More

by MAS
Recommend Dealer
Yes
Employees Worked With
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

MAS responded

Would purchase another car from this dealership, they didn't run me through the typical car sales grinder to work you for everything you have! Plus they didn't plaster their stickers all over my car, Seth was great, had a car for sale, was what he said it was, I gave them a check did the paper work shook his hand and hit the road home. I took his word as I was flying in from out of state, it worked out well & am home 775 miles away with a nice Lexus feeling good about buying it.

Dec 09, 2024 -

Metro Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Seth and Tysean made the process smooth and straightforward at Metro Lexus. It's great knowing our team could provide a hassle-free transaction, allowing you to enjoy your new Lexus ES 350 quickly. We appreciate your trust in us and hope you're loving every moment with your first Lexus!

December 06, 2024

We had a great experience. Terry was very professional and knowledgeable. The dealership was very clean and had a pleasant atmosphere. Everyone was friendly. More

by Driydmd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John (Finance)
Dec 06, 2024 -

Metro Lexus responded

Thank you for sharing your positive experience with us at Metro Lexus! We're delighted to hear that Terry and the team provided a professional and welcoming environment. We appreciate your feedback and look forward to serving you again in the future!

December 06, 2024

Seth provided a very positive experience. Brought a lot of polish and enthusiasm to our transaction. Had the answers and knew where to get the ones he didn’t have. Overall a very good expe More

by Jkw3000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Metro Lexus responded

We're delighted to hear that Seth made your experience at Metro Lexus so positive and seamless. It's great to know he provided the answers you needed and connected you with our team. Thank you for choosing us!

December 05, 2024

Seth Collins is a ROCK STAR AND THE BEST! Metro Lexus is the most exceptional dealership because of Seth Collins! More

by jm419967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

jm419967 responded

Best experience at Metro Lexus with Seth Collins and Sarah Klein. Love the new UX 300h AWD! I am a Lexus devoted customer and will never go anywhere else. Wishing all the team a most beautiful holiday season and BEST December to remember. Janice G. Murphy

Dec 05, 2024 -

Metro Lexus responded

We're delighted to hear that Seth made such a positive impact on your experience at Metro Lexus! Thank you for recognizing his efforts and our dealership. We appreciate your support and hope you enjoy your new Lexus UX 300h AWD.

December 05, 2024

Candice is phenomenal. She is so professional, knowledgeable and easy to work with. I would recommend her to anyone who is in the market for their next car. Thank you Candi More

by Olivia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Metro Lexus responded

Olivia, thank you for the glowing review! We're delighted to hear that Candice provided such a fantastic experience at Metro Lexus. We appreciate your recommendation and look forward to assisting you again in the future!

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