Metro Lexus

Sales Consultant Performance Our Sales Consultant, David Shahrokh, was outstanding. He was professional in his approach, competent, and clearly answered questions about the car. Our Sales Consultant, David Shahrokh, was outstanding. He was professional in his approach, competent, and clearly answered questions about the car. He checked in with us after the purchase and made the car buying experience fun. More

Best experience It was my first time leasing a car and Christian made it very easy and such a great experience. I never felt pressured to commit to anything and he to It was my first time leasing a car and Christian made it very easy and such a great experience. I never felt pressured to commit to anything and he took the time to explain everything in detail to make sure I was making the right choice for me. 100% recommending to others! More

Bosko I am new to the Lexus brand. Bosko spent a lot of time with me reviewing the features on the vehicles I tested. I appreciate his guidance through th I am new to the Lexus brand. Bosko spent a lot of time with me reviewing the features on the vehicles I tested. I appreciate his guidance through the process. More

Amazing 100% first class in everything they did for us. Amazing people place and professionalism. They took the time when needed but didn’t waste my time. The 100% first class in everything they did for us. Amazing people place and professionalism. They took the time when needed but didn’t waste my time. They were also super knowledgeable about the car I chose. Thank you so much !! More

Great service at Metro Lexus My husband and I recently went to Metro Lexus with my parents to help them choose a new car to lease. We had an excellent experience there. Karen Mas My husband and I recently went to Metro Lexus with my parents to help them choose a new car to lease. We had an excellent experience there. Karen Mason, the sales consultant working with us, did an outstanding job helping them select a new car, as well as clearly explaining all aspects of the leasing process. We would recommend Karen and Metro Lexus to everyone. More

Amazing customer service Brian was extremely professional in every aspect of my vehicle purchase. His no pressure sales made the shopping experience a real joy. I appreciate t Brian was extremely professional in every aspect of my vehicle purchase. His no pressure sales made the shopping experience a real joy. I appreciate the fact that Michael was more than willing to work with my price guidelines. I will recommend them both for anyone looking for a vehicle. More

Unbelievably great What a tremendous auto dealership. Just recently purchased my second RX. What a vehicle! Bosko my salesperson is on heck of a guy, like a brother, and What a tremendous auto dealership. Just recently purchased my second RX. What a vehicle! Bosko my salesperson is on heck of a guy, like a brother, and a very knowledgeable and experienced with the Lexus lineup. My experience with the service department for the last 8 years was at the very least pleasurable. I will never buy from any other dealership for the rest of my life. A 5 star rating is in order but that does not do my experiences justice. More

Great Experience It was a great experience. I needed a new car as my lease was up on my current one. The entire experience had me stressed out but Metro Lexus really m It was a great experience. I needed a new car as my lease was up on my current one. The entire experience had me stressed out but Metro Lexus really made it a smooth process. There was zero pressure. Everyone was extremely friendly and honest. I absolutely recommend this dealership and will be back! Bosko was my salesman and he was extremely personable and friendly. More

Outstanding service from Bosko I have been to many dealerships and even work for one. This was a phenomenal experience thanks to everyone that helped me, especially Bosko the salesp I have been to many dealerships and even work for one. This was a phenomenal experience thanks to everyone that helped me, especially Bosko the salesperson. More

Caring and thoughtful salesman! We were impressed from the moment we met David Shahrokh because his first questions and comments focused on what we were looking for. He did not assu We were impressed from the moment we met David Shahrokh because his first questions and comments focused on what we were looking for. He did not assume that we wanted to give him our driver's license immediately for a test drive. Instead his focus was on what our needs were and how our "journey" had been going as we looked for used SUV's. Upon showing us the used Lexus RX, he did not make inane comments when we expressed concern over a very minor flaw or asked for more information concerning tire tread or brake levels. After being to at least a half dozen other Lexus dealerships that often immediately gave us the typical story that someone was just looking at this car or that, of course there are flaws because the car is used - insinuating that we were are being too critical in our outlook. Instead, David listened carefully to our comments and concerns and immediately acted interested in whatever we said, promptly determining what could be done to satisfy us. The 2016 Lexus RX was in excellent "in show" condition. One minor yet glaring flaw was a stone nick in the metal piece surrounding the front grill. It was obvious that the whole piece would have to be replaced. Though we purchased the RX with that flaw, we were excited to learn later that Metro Lexus decided to replace the piece for us - at no expense to us! It was a nice surprise on the day that we picked up our RX. My husband was enjoying buying such a nice SUV and commented that he would like to have a Lexus ballcap. Before we left on the day of purchase, David handed him a Lexus ballcap for free, adding to our fun that day. From the moment we arrived David put our interests first. He continued to do so by keeping in touch with us through email and follow-up phone calls. He was never overbearing and did not push for a sale. Instead he let us express what we thought and he truly listened, never just repeating tiresome sale pitches like those we had experienced at other Lexus dealerships. David truly seems to enjoy his sales position which made us feel well cared for, comfortable, and relaxed about our RX purchase. This dealership also surprised you with a congratulations event on the day that you got your car. David even made that more fun by taking his photo with us beside our RX. Best experience ever! Definitely worth the drive to Metro Lexus from Columbus, Ohio to work with a salesman that truly cares that you are happy and satisfied. We will definitely be back to this dealership because of our enjoyable experience with David Shahrokh. More