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Metro Lexus

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,125 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,125 reviews

January 02, 2025

This dealership offers a wide array of cars and personal amenities as well as a solid service department More

by dianevina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Metro Lexus responded

Dianevina, thank you for highlighting the variety and service at Metro Lexus! We're glad to hear that our offerings met your expectations.

January 02, 2025

Colin and the folks at Metro Lexus are awesome! I purchased a new Lexus RX from them. The entire process, from start to finish, was easy and not stressful thanks to Colin and the folks at Metro Lex More

by katieveglia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Metro Lexus responded

Katie, we're delighted to hear that Colin and Tysean made your experience at Metro Lexus exceptional! It's great to know they exceeded your expectations and ensured a smooth process. Thank you for recommending us, enjoy the new Lexus RX!

January 02, 2025

It was a pleasure receiving service at this location. The minute I walked in, I was greeted with smiles. Great customer service all the way though! More

by jrblessington
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Metro Lexus responded

We're delighted to hear that you had a positive experience with our team at Metro Lexus! Thank you for highlighting the great customer service, and we look forward to welcoming you back in the future.

January 01, 2025

I went in for service on my 2021 Lexus RX350 F Sport and a 2023 Lexus GX was for sale. Tori Grinzinger was very helpful and I ended up trading in my RX 350 in and purchasing the GX that same day More

by jasonzemke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Metro Lexus responded

It's fantastic to hear that Tori provided such helpful service during your visit at Metro Lexus, Jason! We're glad you found the perfect vehicle and appreciate your trust in us. Enjoy every moment with your new 2023 Lexus GX!

January 01, 2025

Clean showroom, inviting and knowledgeable staff. I have always had a positive experience when visiting Metro Lexus More

by jasonzemke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Metro Lexus responded

Thank you for sharing your positive experiences with us at Metro Lexus! We're delighted to hear that our clean showroom and knowledgeable staff have consistently met your expectations. We are looking forward to welcoming you back soon!

December 31, 2024

Trade for new 2025 Lexus was easy and a pleasant experience. Dealership and Chris were great to work with. More

by lynne240508
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Metro Lexus responded

We're delighted to hear that your trade for a new 2025 Lexus was smooth and enjoyable at Metro Lexus! Chris and the team appreciate your kind words. Enjoy the ride!

December 31, 2024

This is my second car I purchased with Matt. He listens to what I’m looking for and helps find the perfect car me. More

by Sorinalynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Metro Lexus responded

We're delighted to hear that Matt helped you find the perfect car again at Metro Lexus. Thank you for your continued trust in us!

December 31, 2024

We have been customers for over 25 years now. That says it all for me. More

by Msmjv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Thadeus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Mohridge
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Jan 02, 2025 -

Metro Lexus responded

We are grateful to have earned your loyal business. Thanks for taking the time to leave us a review! - The Metro Lexus Team

December 31, 2024

The Brookpark location is very nice and friendly. Maria Morales in sales was very nice and had me driving away in a 2025 the same day. I would highly recommend Maria, and deal with her again. Thanks More

by tamekapage
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Metro Lexus responded

Thank you for sharing your experience at Metro Lexus! We're delighted to hear that Maria provided such excellent service and got you into a 2025 model the same day. We appreciate your recommendation and look forward to seeing you again!

December 31, 2024

Maria was patient and was able to explain the leasing process clearly to me and answered all of my questions. She is responsive and easy to work with. More

by LBajbus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Metro Lexus responded

We're delighted to hear that Maria provided such a clear and responsive leasing experience at Metro Lexus. Thank you for sharing your positive feedback!

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