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Metro Lexus
Cleveland, OH
3,098 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,098 reviews
September 15, 2021
Tori provided us with a great experience at Metro Lexus. She was very knowledgeable, professional and friendly as well as meeting our needs on the car we purchased. Thanks. Terry and Louise Adams She was very knowledgeable, professional and friendly as well as meeting our needs on the car we purchased. Thanks. Terry and Louise Adams More
by adaterry
September 14, 2021
Professional staff providing a great customer experience from start to finish. The facility and team are first-class. Tori communicated with me through every step of the process. She is reliable and trustwo from start to finish. The facility and team are first-class. Tori communicated with me through every step of the process. She is reliable and trustworthy. The time I spent with Skylar, the technology specialist, was really valuable. She helped me understand how to optimize the features of my new car. Denae was incredibly efficient and made the paperwork as painless as possible. This is my 2nd car purchase from Metro Lexus and I’ll be back in 3 years when I’m ready for my next new Lexus. The experience I’ve had with the service team matches the high level performance of the sales team. More
by hopkinskdcr
Employees Worked With
Other Employees :
Skylar Lippiatt, Denae Jones
September 14, 2021
It was online shopping and Jessica reached out and was available to go over the deal in exceptionally pleasant and professional manner and before I knew it I had a beautiful car. Great job available to go over the deal in exceptionally pleasant and professional manner and before I knew it I had a beautiful car. Great job More
by G
Employees Worked With
Skylar, Jessica Twardzik
September 12, 2021
The experience at Metro Lexus was superb. Everyone I encountered, from the lovely ladies at the front desk, to sales, finance and any employee that happened to walk by me- they all greeted me, they were encountered, from the lovely ladies at the front desk, to sales, finance and any employee that happened to walk by me- they all greeted me, they were friendly and professional and made me feel welcome. I would highly recommend Metro Lexus to anyone. More
by Klepek5
September 11, 2021
Awesome experience. I live about 3 hours away and they made the purchase very easy from a distance. Was able to do most via text. When I arrived to pick it up everything was ready to go. The price was ve made the purchase very easy from a distance. Was able to do most via text. When I arrived to pick it up everything was ready to go. The price was very competitive too. More
by Jandrews08
Employees Worked With
Desiree Payne, Denae Jones
September 11, 2021
I had a great experience at Metro Lexus in large part to Ryan Yee. I needed a car in a difficult market and the dealership & Ryan found a perfect match. Willing to go the extra mile and would highly recom Ryan Yee. I needed a car in a difficult market and the dealership & Ryan found a perfect match. Willing to go the extra mile and would highly recommend. More
by Kathy O.
September 05, 2021
Times are different than they used to be. But Ryan was amazing as was your whole staff. I can’t thank you enough. Best Regards. Linda amazing as was your whole staff. I can’t thank you enough. Best Regards. Linda More
by linda_servedio
September 03, 2021
I’m always treated with respect. Also, any changes or additions to the planned work are fully discussed and explained. I will continue to take my car to Metro Lexus for service. additions to the planned work are fully discussed and explained. I will continue to take my car to Metro Lexus for service. More
by EHeindel
Employees Worked With
September 03, 2021
Bosko was wonderful and was very patient with us . Will be back in few years . And deffinately Recommend him to friends and family . Everyone was great be back in few years . And deffinately Recommend him to friends and family . Everyone was great More
by marinadan123
September 02, 2021
I’m always treated with respect; all staff, in every department has been courteous and everyone goes out of their way to be helpful. It is a pleasure doing business at this dealership. department has been courteous and everyone goes out of their way to be helpful. It is a pleasure doing business at this dealership. More
by Laurieburman223
