Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Metro Lexus

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,076 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to ...
Contact Dealership
View Awards
Today: 9:00 AM - 6:00 PM Open Now
View All Hours

13600 Brookpark Rd

Cleveland, OH

44135

Directions

By Type

Showing 3,077 reviews

September 29, 2021

My wife said it best “They were much more professional than the other dealers we’ve been to”. Me - A touch of class. More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar
Report | Print
Sep 29, 2021 -

Metro Lexus responded

Terry, thanks for the 5 stars! We're pleased to hear that you and your wife loved your expeirence with us here at Metro Lexus.

September 29, 2021

We had a wonderful experience buying my new car at Metro Lexus. The dealership and our salesman were extremely professional and great to work with! More

by PamM
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Metro Lexus responded

Pam, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Metro Lexus team. Drive safely in your new vehicle, and we hope to see you back for your first oil change!

September 29, 2021

Great experience! Matt was great to work with and provided us with all the information we needed to make our purchasing decision! More

by rickdarlex
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Metro Lexus responded

Rick, thank you for sharing and for trusting Matt and the Metro Lexus team with your business! We're glad we could provide the help you needed. Safe travels, and come back soon!

September 29, 2021

The whole process was so smooth and easy. Matt and Skyler where amazing. Matt worked hard so I could in fact drive away in the car that I wanted and I appreciate that so much. Skyler was so informative with More

by Robinharper71314
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler
Report | Print
Sep 29, 2021 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that Matt and Skyler went above and beyond to assist with your purchase. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Metro Lexus!

September 29, 2021

Great experience, everything went smoothly. The paperwork process was quick and clean. Great job Matt and the entire Metro Lexus team. More

by lvitt
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Metro Lexus responded

Ivitt, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Matt and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

September 29, 2021

This is not a great time to find a used vehicle and we had specific requirements. We talked to Kevin and he was diligent in securing the exact vehicle we wanted and needed! He has always treated us as val More

by Carol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar 5 stars, Kevin McGuire
Report | Print
Sep 29, 2021 -

Metro Lexus responded

Carol, thank you for taking the time to share! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Kevin and the Metro Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

September 29, 2021

This was my 4th New Car purchase from Metro Lexus. Terry Ramey has handled my last two purchases. Terry is a dream to work with, she is so professional, detail oriented extremely knowledgeable! I was in and More

by Girl Car , Susan 225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Metro Lexus responded

Thank you for the great review and for your repeat business! We appreciate the kind feedback about Terry and the team and are happy to hear that you are so confident in her to get the job done. Drive safely in your new vehicle, and enjoy it! We are looking forward to seeing you back again at Metro Lexus!

September 28, 2021

There has been a great deal of turnover in the service department which has led to less than their usual service level. The sales department was wonderful as usual. More

by holly.traegner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar was fantastic, Lisa Cales
Report | Print
Sep 28, 2021 -

Metro Lexus responded

While we are happy that our sales team lived up to our high standards, I am sorry that the same cannot be said of your recent service experiences. I assure you that our team remains dedicated to providing top-notch experiences across the board and I hope you will give us another opportunity to demonstrate that. If you would like to discuss this further, please don't hesitate to reach out. Thank you, Dan Booth - Service Manager - 216-916-6000

More
September 28, 2021

Fair Treatment, Great Service, good selection of inventory. I always feel I receive a fair deal at Metro Lexus. My salesman Bosco is the best! More

by Davidbahr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : IT tech support Skyler was helpful with the electronics, Bosko Golubovic
Report | Print
Sep 28, 2021 -

Metro Lexus responded

Thank you for the great review, David! We are thrilled to hear that you had such a seamless purchase experience working with Bosco. Enjoy your new vehicle, and we hope to see you back at Metro Lexus for your first oil change!

September 28, 2021

I cannot say enough about your dealership it is one large family everyone truly cares about your satisfaction and purchase it could not have been any better best ever car buying experience More

by Prohair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2021 -

Metro Lexus responded

Thank you for the fantastic review! We are thrilled to hear that you're a satisfied customer and we appreciate you supporting Metro Lexus by sharing this feedback. Enjoy your new vehicle!

1
...
152
153
154
...
308