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Metro Lexus
Cleveland, OH
3,103 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,103 reviews
October 11, 2021
The entire experience was easy and stress free. Even with a car shortage. Excellent care. a car shortage. Excellent care. More
by Teleszjulie
Employees Worked With
October 08, 2021
I needed a part for my Lexus and ordered it by phone. Picked the part up on Wednesday, the very next day. Andrew located the part I ordered and was excellent in explaining to me the exact way to have the Picked the part up on Wednesday, the very next day. Andrew located the part I ordered and was excellent in explaining to me the exact way to have the part installed and made a special trip to my car to make sure it was the very one I needed. He went out of his way to make sure that was all I needed and offered me a bottle of water while I was there. Andrew is absolutely a Great Asset to your dealership for above and beyond service. Thank You. Joyce Durkot More
by Joycedurkot
Employees Worked With
October 07, 2021
Even with limited inventory nation wide , Metro had good supply. We were able to negotiate a deal while traveling from out of state. Matt worked hard to communicate with us since we are from New York. supply. We were able to negotiate a deal while traveling from out of state. Matt worked hard to communicate with us since we are from New York. More
by rlemen99
October 07, 2021
Rami was very helpful in finding me the vehicle I wanted. Very good customer service and experience was different from other dealerships I’ve been to. Thank you Very good customer service and experience was different from other dealerships I’ve been to. Thank you More
by skyeglasco
Employees Worked With
Rami Homsi
October 07, 2021
Metro Lexus customer service is beyond outstanding. Cassie my service advisor was so helpful and professional. She took the time to explain everything. Called me when my car was ready. Showed me what t Cassie my service advisor was so helpful and professional. She took the time to explain everything. Called me when my car was ready. Showed me what that did. Excellent work!! More
by Lace22
Employees Worked With
Cassie Thaddeus Service Dept.5 stars
October 06, 2021
A very organized and professional company. Rami thought of everything needed. It was a great experience. of everything needed. It was a great experience. More
by Collin
October 04, 2021
The dealership is probably the best I have ever been to or dealt with. Rami was the best. Everyone made sure we were attended to. It was just perfect from beginning to end! or dealt with. Rami was the best. Everyone made sure we were attended to. It was just perfect from beginning to end! More
by Eric101810
October 01, 2021
Terry and her team have been amazing! Her patience with myself and my husband was superb! All of our questions were answered with professionalism and warmth. I would recommend her to friends and family!! myself and my husband was superb! All of our questions were answered with professionalism and warmth. I would recommend her to friends and family!! More
by mbenson2907
Employees Worked With
