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Metro Lexus

Cleveland, OH

4.9
3,103 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,103 reviews

October 17, 2021

First of all I want to say working with Abed was a real pleasure. I had many question and he did have to work hard and always responded in a very timely manner. I walked into the dealership knowing what I More

by mrstone93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar was also fantastic in helping us learn about our new car.
Oct 18, 2021 -

Metro Lexus responded

Thanks so much for giving Abed a shoutout! It makes us happy that he was responsive and efficient, so thanks for trusting us to help you score an excellent vehicle. Congrats on the Lexus RX 350, and we really appreciate your kind words about the team. See you next time here at Metro Lexus!

October 16, 2021

Tori was so nice and knows what my need , found the car that fit my request She is very helpful , I appreciate her time More

by DuaaF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Metro Lexus responded

Congratulations on your new car! We are thrilled that Tori was so helpful and attentive throughout the purchase process and we will pass along your appreciation to her. Thank you from all of us at Metro Lexus!

October 15, 2021

Buying a car from Metro Lexus was a great experience! Desiree is amazing! I had issues with my bank and then had issues getting to Ohio but Desiree was patient and understanding. When I finally arrived s More

by Franklett822
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janelle, Desiree Payne
Oct 15, 2021 -

Metro Lexus responded

We really appreciate you taking time to post about your recent purchasing experience. It's wonderful to hear that Desiree guided you through the buying process and helped ensure that you would be confident behind the wheel for your drive home. Thank you for making the trip to see us at Metro Lexus!

October 15, 2021

Tori was extremely helpful and knowledgeable throughout the entire process od purchasing my first Lexus> i will most definitely will be doing business with this young lady again!!! More

by lydiaj029
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Metro Lexus responded

Congratulations on your first Lexus purchase! Thank you so much for taking a moment to share your kind words about Tori. We will certainly let her know that she made your experience a great one! See you next time at Metro Lexus!

October 14, 2021

Ryan - was very patient with me and knowledgeable on the vehicles I was interested in. Had a great experience. More

by ppandya5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Metro Lexus responded

Thanks for giving Ryan a shoutout for his patience and knowledge. It makes us happy that you loved working with him. See you again next time here at Metro Lexus!

October 13, 2021

Rami was very attentive and helpful for our needs as my wife and I both purchased Lexus' that day. Overall superb experience at Metro Lexus. More

by Eric Turk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Littiatt 5 Stars, Rami Homsi, Lisa Cales
Oct 13, 2021 -

Eric Turk responded

Thank you for your outstanding service and going above and beyond to make sure that our needs were met.

Oct 13, 2021 -

Metro Lexus responded

We're glad we could assist you, Eric! Thank you for your kind feedback and for choosing Metro Lexus! We hope you and your wife love your new Lexus vehicles!

October 13, 2021

I’ve been buying cars for many many years and this was the best experience ever. More

by jones31002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Metro Lexus responded

It's wonderful to hear this positive review! We're so pleased that your purchase experience at Metro Lexus surpassed all the others. See you again next time!

October 13, 2021

Great staff, great service, Rami made the process on buying my first Lexus vehicle very easy . I strongly recommend this dealership! More

by sam.shihadeh90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Payne, Denae Jones, Rami Homsi
Oct 13, 2021 -

Metro Lexus responded

Your review fills us with pride! We are so pleased Rami went above and beyond so you could go home in a car that is right for you. We will certainly pass along your kudos. Enjoy the new ride!

October 12, 2021

Colin went above and beyond to make sure I was satisfied with my purchase, I can’t thank him enough! More

by abaezts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Colin and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

October 11, 2021

This was an incredible buying experience! Desiree was fantastic! She delivered the vehicle to my office, and everything from the car to the paperwork was exactly as she said it would be! If you're buyi More

by dmiocic39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne
Oct 12, 2021 -

Metro Lexus responded

Providing a seamless buying experience is our goal so we are thrilled Desiree was able to assist you so well. Thank you for choosing Metro Lexus and we wish you all the best in your new Lexus. Have a great day!

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