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Metro Lexus

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,119 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,119 reviews

December 17, 2021

Terry spent 7 months trying to get me a custom ls500 which never got built so she worked very hard to find me the rx 350 which I got today More

by Kdkline1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar lippiatt
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Dec 18, 2021 -

Metro Lexus responded

It's wonderful to hear that Terry's dedication to finding you a suitable vehicle finally paid off! We're honored that you had such faith in the Metro Lexus team, and we hope you're loving your new Lexus RX 350 already!

December 16, 2021

Joshua very helpful from the start. Everyone I spoke with very professional. Vey confident that my vehicle would be repaired properly and given honest advice. More

by tightanned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Metro Lexus responded

Thanks so much for giving Joshua and the rest of the Metro Lexus team a shoutout. We're pleased to hear that you were able to have a great service experience and we appreciate your trust. Safe travels!

December 15, 2021

I always have a great experience with Metro Lexus for more than 20 years. The Service Department fixes my car and it stays fixed. More

by Dwebb999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Metro Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experiences through all these years! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Metro Lexus

December 15, 2021

Abed and the team are very professional and make car buying enjoyable. This is the 4th car I’ve purchased from this dealership. More

by adouglas.oh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Metro Lexus responded

There is nothing better than hearing that our team could make the car-buying experience enjoyable! Thank you for coming to Metro Lexus and for sharing your glowing feedback. Enjoy your new ride!

December 14, 2021

Metro Lexus has been great with me as I have had difficulty getting them my Loan funding on time. I had to call my bank 3 times to get it all worked out. Metro Lexus is a First class business and More

by Ran2444
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Ramey
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Dec 15, 2021 -

Metro Lexus responded

Congratulations on your new-to-you 2012 Lexus RX 350! It was our pleasure to make sure you were able to go home in a car that is right for you. Thank you for the wonderful feedback and we wish you many safe and happy miles! - Metro Lexus

December 14, 2021

I was surprised when I received my car and was videotaped, did not expect that at all More

by verycoolidea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Cales
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Dec 15, 2021 -

Metro Lexus responded

Thank you for the kind feedback! We appreciate your business and are glad to hear that the team delivered such a thorough and knowledgeable service experience. Drive safely, and we hope to see you back at Metro Lexus!

December 13, 2021

The inventory and staff were fantastic! Lisa was (and continues to be) AMAZING! The used car manager, Tom was also amazing! Great serve all the way around! Great job folks! I'll be back! More

by Jerimiahroth020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cales
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Dec 14, 2021 -

Metro Lexus responded

We are happy to hear that you had such a positive experience working with Lisa, Tom, and the team! Thank you from all of us at Metro Lexus and safe travels until we see you again.

December 13, 2021

Terry is a wonderful sales associate to work with - hands down!!! She’s professional, knowledgeable and thorough!!! Her follow up is AWESOME!!! More

by Cathy B.
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2021 -

Cathy B. responded

Terry at Metro Lexus is a great sales professional!

Dec 13, 2021 -

Metro Lexus responded

Hi Cathy - We are delighted that you had such a terrific time working with Terry and our team! Thank you for choosing Metro Lexus and for stopping by to leave a review. We wish you safe and happy miles in your new car!

December 12, 2021

They are always nice and very helpful with all my automotive needs! Thanks METRO LEXUS! More

by icek8er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Metro Lexus responded

Thank you for the wonderful feedback! If there are any other automotive needs we can help you with, please don't hesitate to reach out! - Metro Lexus

December 12, 2021

All of the members of the sales team was curtious and friendly. I will definitely buy another vehicle from them. More

by Sonciraef
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cales
Report | Print
Dec 13, 2021 -

Metro Lexus responded

Thank you so much for choosing Metro Lexus! We're happy to hear that the team could send you home in a vehicle that you're going to love. Enjoy!

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