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Metro Lexus

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,078 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,078 reviews

November 13, 2021

It was a delightful experience.No fighting off aggressive sales personnel.But being guided to a purchase of a life time by a considerate gentle, helpful salesperson.Thank you all. More

by Josephmonteleone5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Metro Lexus responded

Joseph, thank you for taking the time to review us! We are so happy to hear that you had such a successful purchase experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

November 10, 2021

Abed was GREAT to work with! He was so friendly and listened to what we wanted and needed! Will absolutely work with him again! More

by bethanysteele.1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne
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Nov 11, 2021 -

Metro Lexus responded

It makes our day to see that Abed helped us earn your business! Thank you for being a wonderful customer at Metro Lexus. We hope to see you back again soon for another five-star experience. Have a great day!

November 10, 2021

The entire experience was first-class, from the moment Ryan first reached out to me regarding the vehicle being available, to the moment I was handed the keys. More

by rikoury
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2021 -

Metro Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Ryan and the Metro Lexus team. Drive safely in your new ride, and we hope to see you back again down the road!

November 09, 2021

They were extremely helpful and very patient. We will be back again. Everyone was super friendly! More

by Meme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2021 -

Metro Lexus responded

Patient, friendly, and helpful are three words we strive to live by! Thank you for the excellent feedback - we're already looking forward to having you back! - the Metro Lexus team

November 09, 2021

Metro Lexus -an amazing dealership & team of professionals. Special thanks to Jeff Sustersic, Matt Long & Skylar Lippiatt, they made my buying experience not only pleasurable but FUN! I’ve neve More

by Judi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Lippiatt
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Nov 09, 2021 -

Metro Lexus responded

Judi, thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Jeff, Matt, Skylar, and the Metro Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

Nov 09, 2021 -

Judi responded

Metro team Well deserved!

Nov 09, 2021 -

Judi responded

Well deserved !

November 09, 2021

Always professional , timely, provides best opinion, not pushy, work done properly, follow up advise given More

by Nirajmistry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Metro Lexus responded

We're so happy to hear that our team was professional, informative, effective and timely. Thanks for your confidence in our work here at Metro Lexus!

November 09, 2021

I felt very comfortable asking about the different models and my wife felt the same way More

by cashforlockers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Homsi
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Nov 11, 2021 -

Metro Lexus responded

We're glad you felt comfortable and well-supported while exploring our inventory! Thank you so much for the kind words - your feedback means a lot to us! Be well, from everyone here at Metro Lexus!

November 09, 2021

My new car purchase transaction was simple, smooth and accomplished in a very efficient and professional manner. More

by gorn521735
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
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Nov 11, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Metro Lexus team. Congratulations on your new vehicle, and we hope to see you back!

November 08, 2021

Very attentive to my wishes and worked hard to find me a vehicle. Corresponded with me in person, via text and email, whatever was most convenient for me. More

by Ben
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2021 -

Metro Lexus responded

Ben - We really appreciate you shopping with us at Metro Lexus and are delighted that you found the right vehicle for you. Thank you for rating us five stars! Safe travels and we hope to see you down the road.

November 06, 2021

The times that we have been in for service - Jeffrey Miller has gone over and above expectations. He had provided outstanding service. He is definitely an asset to your organization. More

by laredo5537
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2021 -

Metro Lexus responded

We are happy to see that Jeffrey is creating wonderful experiences for you. Thanks for your continued support of Metro Lexus and we'll see you next time!

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