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Metro Lexus

Cleveland, OH

4.9
3,083 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,083 reviews

December 08, 2021

I really enjoyed working with Ryan for his extreme enthusiasm and knowledge about cars. I learned a lot about cars from him and now all I think about is cars! More

by AHYAH ASHER AHYAH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Rami Homsi, Jessica Twardzik, Lisa Cales
Dec 08, 2021 -

Metro Lexus responded

This feedback is music to our ears! Thank you for your support of Metro Lexus and for your kind words about Ryan. We wish you safe and happy travels ahead!

December 06, 2021

Abed did a great job going over the car during the test drive and when we came to pick the car up with setting up apple play for my daughter. All the staff was so nice and accommodating. More

by Tammyhenry00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Spacagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you and your family had such a successful purchase experience working with Abed and the Metro Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

December 04, 2021

I met Marcia yesterday and she is a beautiful women and I could get over her attire with fringes.go get them marcia More

by Beth0819
Recommend Dealer
Yes
Employees Worked With
Marcia Jackson
Dec 06, 2021 -

Metro Lexus responded

Thank you for the kind words, Beth - we'll be sure to pass them along! Take care, from the whole Metro Lexus team!

December 01, 2021

Tori was the best sales rep to work with as she was able to meet all my needs. Along with Tori the entire staff I worked with from Pete Mapp to Dave I’m finance and Dan Booth we’re all efficient and helpful More

by Careysmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Booth, David Markuszewski
Dec 01, 2021 -

Metro Lexus responded

It's great to hear that Tori was wonderful to work with and that she helped meet all your automotive needs. The entire Metro Lexus team appreciates this review!

December 01, 2021

It was a pleasure working with you. No urgency noted. As Terry would say always it was her job. The presentation of the car was phenomenal. Never before experienced an applause for purchasing anything More

by Albaantonelli0902
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey from Service Dept. came to say hello. I knew her from a previous dealership.
Dec 02, 2021 -

Metro Lexus responded

Thank you for the excellent feedback, Alba! We strive to deliver a seamless and pressure-free purchase experience for our guests, and hearing that this was reflected in your time working with Terry made our day. Drive safely in your new vehicle, and congratulations! We hope to see you back at Metro Lexus down the road!

November 28, 2021

II have been doing business with Lexus dealership since 1997. Colin was a pleasure to work with, never push he always in my best interest. Metro Lexus should be very proud of Colin and of themselves. The More

by sandramcampana
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Metro Lexus responded

Thank you for giving our dealership such a marvelous rating! We're grateful to have you as a customer and will certainly let Colin know you appreciate all of his hard work and professionalism. All of us at Metro Lexus wish you many safe and happy miles. Have a great day!

November 28, 2021

I went to Metro Lexus not knowing what expect , I’ve purchased several new luxury cars and may different dealerships and I have to say that Metro Lexus has by far been the best experience! Terry may sal More

by Drewscustomcarts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler
Nov 29, 2021 -

Metro Lexus responded

It was our pleasure to deliver a five-star buying experience! Thank you for sharing with us how much you appreciated working with Terry and Skyler. We are pleased to hear that our team helped ensure you understood the features of your new car and you were confident in your purchase. Congratulations from us all at Metro Lexus! See you next time!

November 28, 2021

Desiree made the whole transaction very easy. She has excellent follow up to questions and helped me find the perfect vehicle for my needs. Would highly recommend her, very professional and helpful! More

by Pjf1750
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne
Nov 29, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Desiree and the Metro Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

November 25, 2021

Worst service I have had since drivingAn oil change and Worst service I have had since driving An oil change and 110,000 mile check up could not be completed in 10 hours Hard to believe for a dealer that More

by LJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taylor Tyndall
Dec 09, 2021 -

Metro Lexus responded

I'm sorry to hear that you're disappointed. We strive for timely and effective service, and I apologize that you're frustrated. I regret that we've let you down, and if there's any other feedback you'd like to share, please let us know. We're here to help. Best, Dan Booth - Service Manager - 216-916-6000

November 25, 2021

Totally worth the drive. I have a Lexus dealer 10 minutes from my house and will continue to drive out of my way to buy from Metro Lexus! Amazing experience! Amazing people! More

by chipps_10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Payne
Nov 29, 2021 -

Metro Lexus responded

Thank you for going out of your way to work with us! We appreciate having you as a customer and look forward to seeing you again down the road. Enjoy the ride and have a wonderful day! - The Metro Lexus Team

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