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Metro Lexus

Cleveland, OH

4.9
3,098 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,098 reviews

December 21, 2021

Metro Lexus is a very top notch dealership and very classy. Other dealerships can't compare. Christian my salesman is very personable, easy to work with and found the RX350 I wanted within a week. He i More

by Penny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah from Finance Dept. 5 stars
Dec 22, 2021 -

Metro Lexus responded

Thank you for taking the time to review us, Penny! We appreciate your business and are thrilled to hear that you found the right vehicle working with Christian, Sarah, and the Metro Lexus team. Drive safely in your new Lexus RX 350, and enjoy it! We hope to see you back again down the road!

Dec 23, 2021 -

Penny responded

Will do.

December 21, 2021

Thanks to the entire staff at Metro Lexus. This being my third Lexus since 2015 continues to be a successful experience. Terry Ramey, in particular, worked very hard to complete our sales transaction and s More

by sold on RX350
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Metro Lexus responded

We couldn't agree more that Terry treats our guests with only the best care! We're so pleased to hear she made your visit so worthwhile and it means a great deal that you recommend Metro Lexus. Enjoy your new Lexus!

December 18, 2021

Jessica was absolutely amazing. She was very professional and a pleasure to work with. I am extremely pleased with her service and all of her hard work to get me into my new Lexus! More

by juntynam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
Dec 19, 2021 -

Metro Lexus responded

What terrific feedback! Jessica truly has a talent for going above and beyond to ensure her guests are satisfied, so it's lovely to hear how much you appreciated her efforts. Thank you for bringing your automotive business to Metro Lexus, and we hope you're enjoying your new vehicle!

December 18, 2021

Enjoyable experience. They addressed my problem right away. Problem. they stood behind their work. Service tech informative and easy to work with. More

by Nanmanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Metro Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

December 18, 2021

This dealership never lets me down, from the cleanliness, the staff and most importantly the ease of purchasing a vehicle! This is my fourth vehicle with this dealership and not once have they not worked dil More

by Taylor01413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Metro Lexus responded

Thank you for taking the time to review us, Taylor! We appreciate your support and are thrilled to hear that you are so confident in Terry and the Metro Lexus team to get the job done. Drive safely in your new vehicle, and we hope to see you back again down the road!

December 17, 2021

Quick, friendly, straightforward service. I was helped by Paul and Micah and they both were wonderful. More

by IKinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
Dec 17, 2021 -

Metro Lexus responded

Thank you for this wonderful review! We are pleased that our team delivered an awesome service experience, and it's great that Paul and Micah were nice to work with.

December 17, 2021

First off the dealership is is very impressive and the vibe in the building is awsome and everyone was so kind and helpful. Definately will be recommending Metro Lexus to anyone looking for a great new More

by bednarik161
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
Dec 19, 2021 -

Metro Lexus responded

Bill, we're overjoyed to receive your incredibly kind review! We are proud to have Jessica on our team, and we're so glad to hear that you were impressed by her professionalism and her expertise. We can't thank you enough for recommending Metro Lexus to anyone looking to make a purchase, and we hope you enjoy the ride in your new vehicle!

December 17, 2021

The best service in all areas. Highly recommend. We just picked out car and they handled the rest ... More

by Cbaileylaura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Weaver, Lisa Cales, Lisa Cales
Dec 19, 2021 -

Metro Lexus responded

We want your purchase experience to be simple and stress-free, and it's wonderful to hear we achieved that for you. Thank you for taking the time to recommend Metro Lexus, and if there's anything else you need, we're here!

December 17, 2021

My experience was amazing with the dealership, and everybody who works there, they treated me like a family member. Everyone was very helpful. When my car was ready, they covered it and brought me to More

by Ifatihgunay1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Twardzik
Dec 19, 2021 -

Metro Lexus responded

At Metro Lexus, we believe that purchasing a new vehicle should be exciting! We're happy that we were able to make your experience such a memorable one. Your family at Metro Lexus congratulates you on your new car, and we wish you many safe and smooth miles on the road ahead!

December 17, 2021

Terry spent 7 months trying to get me a custom ls500 which never got built so she worked very hard to find me the rx 350 which I got today More

by Kdkline1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar lippiatt
Dec 18, 2021 -

Metro Lexus responded

It's wonderful to hear that Terry's dedication to finding you a suitable vehicle finally paid off! We're honored that you had such faith in the Metro Lexus team, and we hope you're loving your new Lexus RX 350 already!

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