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Metro Lexus

Cleveland, OH

4.9
3,098 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,098 reviews

December 30, 2021

Overall experience was very pleasant. I will definitely coming back to work with Ryan and the Metro Lexus team again! More

by Ajd101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Metro Lexus responded

It's excellent to hear that you're already planning to return to work with Ryan and the Metro Lexus team again! We're so pleased to have earned your support, and we look forward to lending a hand with your automotive needs again in the future!

December 28, 2021

Absolutely the best lexus dealer I’ve dealt with to date. Jessica was super professional and nice. Skylar the lady that teaches you about your new car is just as awesome at her position as well. Was definite More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar, Jessica Twardzik
Dec 29, 2021 -

Metro Lexus responded

Bill, thank you for the great review! We are so glad to hear that you found the perfect vehicle working with Jessica and Skylar. We appreciate you making the trip out to work with us and are wishing you many safe and happy miles down the road! - The Metro Lexus team

Jan 04, 2022 -

Bill responded

Thank you

December 27, 2021

We just purchased a 2022 RX350 from Christian Miller at Metro Lexus & we couldn’t be happier. Dealing with Christian was easy and pleasant. He was extremely helpful & went out of his way to make sure I was More

by BRADINSKY
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Metro Lexus responded

We are delighted to see that Christian made your car-buying experience easy and hassle-free! Thank you so much for supporting Metro Lexus and congrats on your new RX 350!

December 27, 2021

Have been in the market for a new car for a bit, nothing urgent but with the car market the way it is, I’ve been having nothing but problems. Came in and worked with Ryan, and was nothing but a pleasure. I More

by Andrew D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Metro Lexus responded

Hi Andrew- Thanks for stopping in at Metro Lexus! We are so excited to hear that you are looking for a new car and that Ryan could help make this process a fun experience. Please don't hesitate to reach out to us if you have any questions before making your final decision. Good luck!

December 24, 2021

This dealership is the best. I took my car in for routine service and Cassie’s customer service skills are supreme!!!! She is courteous, professional, knowledgeable and friendly. Regarding the service I rec More

by Aand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
Dec 27, 2021 -

Metro Lexus responded

We're delighted your service was so pleasant and seamless! Thank you for the lovely feedback and for trusting Metro Lexus with the job - we appreciate the opportunity to assist you! Come back next time!

December 22, 2021

Quality of Lexus cars and professionalism of staff keeps bringing me back to Metro Lexus. Matt Long is great to work with. Matt listened to what I wanted, found the car on their delivery build list, and a More

by Johnwcorr55
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Metro Lexus responded

Thank you for taking the time to review us, John! We want the most for our guests, and we are so happy to hear that you found the right vehicle working with Matt. Drive safely in your new vehicle, and congratulations! We are looking forward to seeing you back at Metro Lexus in the future!

December 22, 2021

I can't say enough nice comments about Bob Alponat. He was courteous, knowledgeable and professional. I couldn't be happier with my Lexus! Thanks again Bob. More

by connienpva
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Dec 22, 2021 -

Metro Lexus responded

Thank you for the great review, Connie! We appreciate the kind feedback about Bob and are thrilled to hear that you are so confident in him to get the job done. Safe travels, and we hope to see you back at Metro Lexus down the road!

December 22, 2021

The whole staff was very courteous and the whole buying process was very quick and easy. There finance department took care everything and all I had to do was come and sign and it was a done deal. The wa More

by gwindau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cales
Dec 22, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you found the perfect vehicle working with the Metro Lexus team. Congratulations on your purchase, and we hope to see you back again down the road!

December 21, 2021

We bought my first RX350, in 2017. Came back due to the excellent service! Great job Bob! Thankyou. More

by Janru18324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Dec 22, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your repeat business and are happy to hear that you are so confident in Bob and the Metro Lexus team to get the job done. Drive safely in your Lexus RX 350, and we hope to see you back again down the road!

December 21, 2021

Everyone was professional, knowledgeable, and super friendly. They made us feel just like a part of the family. More

by STEVE.CARR567
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Alponat
Dec 22, 2021 -

Metro Lexus responded

Steve, thank you for the glowing review! We appreciate your support and are happy to hear that you are so confident in the Metro Lexus team to get the job done. Drive safely, and we hope to see you back next time!

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