Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Lexus
Cleveland, OH
3,098 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,098 reviews
February 23, 2022
This is my third car with Abed. He is always attentive and goes the extra mile. Also, very transparent. An awesome experience. He is always attentive and goes the extra mile. Also, very transparent. An awesome experience. More
by Marcos.m.roberson
February 23, 2022
Took both of my vehicles in to get serviced recently. Cordis was wonderful, pleasant and professional! Cordis was wonderful, pleasant and professional! More
by abaezts
Employees Worked With
February 19, 2022
Very good response to a long distance purchase of a vehicle from Metro Lexus. Prompt and professional in my dealings from the sales and financial departments. vehicle from Metro Lexus. Prompt and professional in my dealings from the sales and financial departments. More
by John
February 18, 2022
This was my first experience at Metro Lexus and they went above and beyond what I could’ve ever imagined. The entire staff was very friendly and always helpful. Desiree was nothing short of amazing the entir above and beyond what I could’ve ever imagined. The entire staff was very friendly and always helpful. Desiree was nothing short of amazing the entire process. She continually updated me with any new information on the new vehicle, including start of manufacturing and estimated allocation timeframes. She worked diligently to find exactly what I wanted, despite the very limited availability. It was evident throughout that she wanted me to be completely happy with my new vehicle. I couldn’t have asked for a better experience. More
by jencredible23
February 18, 2022
Everyone at Metro Lexus was terrific. Abed was fantastic and on top of every detail. Skylar was amazing with explaining the technology. I will definitely recommend Metro Lexus to my frien Abed was fantastic and on top of every detail. Skylar was amazing with explaining the technology. I will definitely recommend Metro Lexus to my friends, co-workers and neighbors. More
by Margaret
February 18, 2022
Abed and the staff very helpful and attentive fro our needs and questions. Skylar was also very helpful with orienting us to our new vehicle. needs and questions. Skylar was also very helpful with orienting us to our new vehicle. More
by Chuff
February 14, 2022
Regular servicing my Lexus ES at Metro Lexus is always a positive experience. Meeting with the same staff over the years reflects well on the dealership’s ability to retain knowledgeable, friendly and perso positive experience. Meeting with the same staff over the years reflects well on the dealership’s ability to retain knowledgeable, friendly and personable folks. Cordis Bunch in service and Matt Long in sales each take time to answer my questions. Thank you gentleman and all the folks in the ‘back office’ where the physical work is completed! More
by Plward50
February 14, 2022
Very friendly staff ! Colin was a joy to work with. Made purchasing a car less stressful. Colin was a joy to work with. Made purchasing a car less stressful. More
by r00sterandhen
